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Windows installer starts on right clicking any file


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hagbag69's Avatar
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23-Dec-2007, 09:26 AM #1
Windows installer starts on right clicking any file
Hi all,

Every time I right click on a file or shortcut, the Windows installer dialogue pops up with "preparing to install". I've spend hours cleaning off redundant files, running scans and generally cleaning up. I've reinstalled the Windows Installer, and run a repair install of XP home SP2, only to arrive at the conclusion that the installer was damaged by spyware at a point when it tried to uninstall a program which placed an entry on the right-click properties menu, and didn't uninstall it correctly. Now every time I right-click, the menu is referencing a registry value which prompts the Windows installer to start because it can't find the now-uninstalled program. Or that's my take on it.

CCleaner has tidied up the registry as much as it can, but Registry Mechanic then found 571 issues. Of course, being crippleware, it won't fix them.

I'd like to know if I can go manually go through the registry issues highlighted by Registry Mechanic and delete them without utterly destroying the system, or whether my OEM installation disk is capable of wiping the registry, i.e. a fresh install. If I go for the second option, would it be easier to wipe the HD with the Seagate "write zeroes to drive" feature, and reinstall afresh with the OEM XP CD.

Any comments or help greatly appreciated.
Hagbag69
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23-Dec-2007, 09:40 AM #2
Try this:

Go to Start/Run and type in:
msiexec /unregister [click ok]

Then Start/Run and type in:
msiexec /regserver [click ok]

This is to "fix" the installer, if that is indeed an issue.
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23-Dec-2007, 10:11 AM #3
Yep, did that, sorry to say the Windows Installer "Preparing to install..." dialogue still came up.
Thanks anyway!
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23-Dec-2007, 10:16 AM #4
Please follow these instructions:

Quote:
Originally Posted by zabusant View Post
Click here to download HJTInstall.exe

* Save HJTInstall.exe to your desktop.
* Doubleclick on the HJTInstall.exe icon on your desktop.
* By default it will install to C:\Program Files\Trend Micro\HijackThis .
* Click on Install.
* It will create a HijackThis icon on the desktop.
* Once installed, it will launch Hijackthis.
* Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
* Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
* Come back here to this thread and Paste the log in your next reply.
* DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
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23-Dec-2007, 10:22 AM #5
Use "Windows Installer CleanUp Utility" To Clear The Installer Database
http://support.microsoft.com/kb/290301
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23-Dec-2007, 10:23 AM #6
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 15:21:52, on 23/12/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Archivos de programa\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\ARCHIV~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\ARCHIV~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\ARCHIV~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Archivos de programa\Archivos comunes\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\UAService7.exe
C:\Archivos de programa\RealVNC\VNC4\WinVNC4.exe
C:\Archivos de programa\Canon\CAL\CALMAIN.exe
C:\Archivos de programa\CyberLink\PowerDVD\PDVDServ.exe
C:\WINDOWS\Mixer.exe
C:\ARCHIV~1\Grisoft\AVGFRE~1\avgcc.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Archivos de programa\Logitech\Video\LogiTray.exe
C:\Archivos de programa\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Archivos de programa\Creative\Sync Manager Unicode\CTSyncU.exe
C:\Archivos de programa\Logitech\Video\FxSvr2.exe
C:\Archivos de programa\Archivos comunes\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\WINDOWS\system32\CTPdeSrv.exe
C:\Archivos de programa\MSN Messenger\usnsvc.exe
C:\Archivos de programa\eMule\emule.exe
C:\WINDOWS\explorer.exe
C:\Archivos de programa\Mozilla Thunderbird\thunderbird.exe
C:\Archivos de programa\Mozilla Firefox\firefox.exe
C:\Archivos de programa\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wuauclt.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = 192.168.1.20
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Vínculos
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Archivos de programa\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Archivos de programa\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [RemoteControl] "C:\Archivos de programa\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [AVG7_CC] C:\ARCHIV~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Archivos de programa\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Archivos de programa\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Archivos de programa\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Archivos de programa\Nokia\Nokia PC Suite 6\LaunchApplication.exe -startup
O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Archivos de programa\Logitech\Video\ManifestEngine.exe" boot
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [msnmsgr] "C:\Archivos de programa\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [CTSyncU.exe] "C:\Archivos de programa\Creative\Sync Manager Unicode\CTSyncU.exe"
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SERVICIO LOCAL')
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\ARCHIV~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'SERVICIO LOCAL')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Servicio de red')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'Default user')
O8 - Extra context menu item: Append to existing PDF - res://C:\Archivos de programa\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Archivos de programa\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Archivos de programa\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Archivos de programa\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Archivos de programa\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Archivos de programa\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Archivos de programa\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Archivos de programa\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xportar a Microsoft Excel - res://C:\ARCHIV~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Archivos de programa\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Consola de Sun Java - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Archivos de programa\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra button: Referencia - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\ARCHIV~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/par...an_unicode.cab
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {556DDE35-E955-11D0-A707-000000521957} - http://www.xblock.com/download/xclean_micro.exe
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/reso...an8/oscan8.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/micr...?1190007777786
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/micr...?1190007749415
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
O16 - DPF: {B1826A9F-4AA0-4510-BA77-9013E74E4B9B} - http://www.trendmicro.com/spyware-scan/as4web.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{018FC187-4D82-4D57-B3BA-0378E8253377}: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CCS\Services\Tcpip\..\{32AD0191-D769-4715-9678-44B92A3F8C96}: NameServer = 194.179.1.100,194.179.1.101
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CS1\Services\Tcpip\..\{018FC187-4D82-4D57-B3BA-0378E8253377}: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CS2\Services\Tcpip\..\{018FC187-4D82-4D57-B3BA-0378E8253377}: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CS3\Services\Tcpip\..\{018FC187-4D82-4D57-B3BA-0378E8253377}: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Archivos de programa\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Archivos de programa\Archivos comunes\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\ARCHIV~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\ARCHIV~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\ARCHIV~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Archivos de programa\Canon\CAL\CALMAIN.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Archivos de programa\Archivos comunes\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Archivos de programa\Archivos comunes\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Archivos de programa\Archivos comunes\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: ServiceLayer - Nokia. - C:\Archivos de programa\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Sony DADC Austria AG. - C:\WINDOWS\system32\UAService7.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - RealVNC Ltd. - C:\Archivos de programa\RealVNC\VNC4\WinVNC4.exe

--
End of file - 11000 bytes
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23-Dec-2007, 10:38 AM #7
Hi again, I've posted the HJT log above (as I'm sure you can see!)

devil_himself: I'd already installed the utility you suggested, it seems to do what Add/remove Programs does, but I don't know which programs to uninstall. I guess I should remove them all - I've just removed MS Office 2003, cos it was giving me a some bizarre errors relating to updates, but the Windows Installer Cleanup hasn't removed shortcuts or Start menu entries. This makes me a bit unsure about its effectiveness. There are also a lot of entries which make no sense to me and I'd have to spend a while googling them and cross-reffing with the Program Files directory and the registry entries. Seems easier to wipe the disk and start from scratch, but I don't know if the OEM CD will do that.

Incidentally, Windows Update consistantly fails to update, it appears to be stuck updating the .NET Framework. Not an area I understand very well.
Continuing thanks...!
HB69
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23-Dec-2007, 10:40 AM #8
Yes, an OEM disk will work for a clean install - if it's the disk for that PC. Did it come with it?
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23-Dec-2007, 10:43 AM #9
Run "Windows Installer CleanUp Utility" And Select "Clear All"
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23-Dec-2007, 11:54 AM #10
The OEM CD came back from the shop with the PC when I had the HD changed. It's successfully done a Repair Install, so I hope it's the right one...

If I "clear all" in the Windows Installer cleanup utility I'll have to reinstall all the software, correct? Or does it just wipe the installer's references to the installation and pick them up again automatically?
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23-Dec-2007, 09:37 PM #11
http://support.microsoft.com/kb/290301

The Windows Installer CleanUp Utility does not perform the following functions:
• Remove Windows Installer
• Remove files of any programs that are installed by Windows Installer, such as Microsoft Office 2003
The Windows Installer CleanUp Utility does perform the following functions:
• Provides a dialog box in which you can select one or more programs that were installed by Windows Installer

To do this, select the programs that you want in the Installed Products list in the Windows Installer CleanUp dialog box. After you make this selection, the utility removes only the Windows Installer configuration information that is related to those programs.
• Removes the files and registry settings that make up the Windows Installer configuration information for programs that you select
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24-Dec-2007, 02:39 AM #12
Quote:
Run "Windows Installer CleanUp Utility" And Select "Clear All"
Yep, did that, sorry to say the Windows Installer "Preparing to install..." dialogue is still coming up.
Thanks anyway!
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24-Dec-2007, 11:01 AM #13
http://forums.techguy.org/windows-nt...ws-update.html

Your "Windows Installer..." issue is more than likely related to MS Office, even though you say you have uninstalled Office.

Your Windows Update failures are keeping you from getting some updates that help with that problem, so I advise that you get Update up and running before you proceed with anything else.
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24-Dec-2007, 07:45 PM #14
Hi again,
I went through this as suggested:
But the same Preparing to Install dialogue comes up when I right click on a file or shortcut.

The Windows Updates have been downloading fine, but it's the installation that fails.

I haven't uninstalled MS Office, only removed it from Windows Installer's list in the Cleanup Utility. Ever since I removed some spyware in July, the Installer dialogue has been coming up on rightclicks, and all the MS Office programs have been unable to open or to be uninstalled. The Windows Installer has been reinstalled twice and still doesn't work OK. Must be referring to something out of my reach.

Any ideas?
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24-Dec-2007, 09:35 PM #15
More than likely the file associations are pointing to the windows installer for all programs. Try the following page to reset the associations if they are all associated like that

Windows® XP File Association Fixes
http://www.dougknox.com/xp/file_assoc.htm
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