Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Windows XP Windows XP
Search Search
Search for:
Tech Support Guy > > >

Installing ITunes & QuickTime


(!)

Well Over 13's Avatar
Well Over 13 Well Over 13 is offline
Computer Specs
Junior Member with 9 posts.
THREAD STARTER
 
Join Date: Feb 2008
Location: U.K.
Experience: Intermediate
11-Feb-2008, 01:58 PM #1
Question Installing ITunes & QuickTime
With the help of my OEM support guy I've tried everything posted on this site re installing iTunes. I get the message posted by Lordevan on 22 Jan: "There is a problem with this windows installer package. a program required for this install to complete could not be run. Etc Etc." I've tried everything including executing the command to confirm that I'm the net administrator.
A key observation (picked up from a Microsoft support KB) is that in Properties for my hard-drive i don't actually have a Security tab -- so there's no way I can make sure I have full control and all permissions etc.
My PC support guy has now said that perhaps I've got some corrupted files in Windows and need to so a complete re-install.....but this is also my business PC and do I need to risk that just to be able to use my new iPOD? (As my user name suggests -- I'm a bit out-dated!!!)
Does anyone out there know any 5 year olds that may be able to help? Or even any oldies??? There's defintiely a donation on its way if I can get this thing sorted.
Thanks in advance!!!!
techychick's Avatar
techychick techychick is offline
Computer Specs
Senior Member with 611 posts.
 
Join Date: Dec 2007
Location: Starbucks
Experience: Build 'em and Break 'em
11-Feb-2008, 02:11 PM #2
Have you tried all recommendations suggested by apple?

Trouble installing iTunes or QuickTime for Windows
http://docs.info.apple.com/article.html?artnum=93976

Can you create another account on your computer, or if you already have one can you try to install via that user?
Well Over 13's Avatar
Well Over 13 Well Over 13 is offline
Computer Specs
Junior Member with 9 posts.
THREAD STARTER
 
Join Date: Feb 2008
Location: U.K.
Experience: Intermediate
11-Feb-2008, 02:16 PM #3
Thanks for the suggestions - I've tried everything apple suggests and also two users -- me (as Admin) and Admin. Both with full rights (except I can't set the rights because I've no security tab in porperties!
techychick's Avatar
techychick techychick is offline
Computer Specs
Senior Member with 611 posts.
 
Join Date: Dec 2007
Location: Starbucks
Experience: Build 'em and Break 'em
11-Feb-2008, 02:26 PM #4
Try running the windows installer cleanup utility and remove any traces of any previous quicktime/itunes installers
http://support.microsoft.com/default.aspx?kbid=290301
Then try to install again...
Well Over 13's Avatar
Well Over 13 Well Over 13 is offline
Computer Specs
Junior Member with 9 posts.
THREAD STARTER
 
Join Date: Feb 2008
Location: U.K.
Experience: Intermediate
12-Feb-2008, 10:21 AM #5
Thanks for the suggestiion but I've tried previously and it doesn't help
techychick's Avatar
techychick techychick is offline
Computer Specs
Senior Member with 611 posts.
 
Join Date: Dec 2007
Location: Starbucks
Experience: Build 'em and Break 'em
12-Feb-2008, 10:45 AM #6
Ok, lets take this a step back as this may well be a permissions issue..

You have stated that you don't have a security tab in the properties of your hard drive, is "Use Simple File Sharing." unchecked

Open Windows Explorer, and choose Folder Options from the Tools menu.
On the View tab, scroll to the bottom of the Advanced Settings and clear (click) the check box next to "Use Simple File Sharing."
Click OK to apply the change, and you should now have a Security tab when viewing the properties of a file on an NTFS volume

Let us know the results of this....
reh2k's Avatar
reh2k reh2k is offline
Computer Specs
Member with 58 posts.
 
Join Date: Feb 2008
Experience: Advanced
12-Feb-2008, 10:57 AM #7
Quote:
Originally Posted by techychick View Post
Ok, lets take this a step back as this may well be a permissions issue..

You have stated that you don't have a security tab in the properties of your hard drive, is "Use Simple File Sharing." unchecked

Open Windows Explorer, and choose Folder Options from the Tools menu.
On the View tab, scroll to the bottom of the Advanced Settings and clear (click) the check box next to "Use Simple File Sharing."
Click OK to apply the change, and you should now have a Security tab when viewing the properties of a file on an NTFS volume

Let us know the results of this....
Silly question, where is you My Documents folder going to? Is it a network drive by any chance?
Well Over 13's Avatar
Well Over 13 Well Over 13 is offline
Computer Specs
Junior Member with 9 posts.
THREAD STARTER
 
Join Date: Feb 2008
Location: U.K.
Experience: Intermediate
12-Feb-2008, 12:24 PM #8
I've done as you suggest but there is no "use simple file sharing" box in the advanced settings list!

My documents folder is just on my C drive.

FYI my OEM chap suggested that I should try loading an older version off iTunes (6.0.5) - which I have done apparently successfully - although it won't open. Perhaps when I reboot it will automatically upgrade itself.
reh2k's Avatar
reh2k reh2k is offline
Computer Specs
Member with 58 posts.
 
Join Date: Feb 2008
Experience: Advanced
12-Feb-2008, 12:33 PM #9
Quote:
Originally Posted by Well Over 13 View Post
I've done as you suggest but there is no "use simple file sharing" box in the advanced settings list!

My documents folder is just on my C drive.

FYI my OEM chap suggested that I should try loading an older version off iTunes (6.0.5) - which I have done apparently successfully - although it won't open. Perhaps when I reboot it will automatically upgrade itself.
Do you have any mapped network drives on there that are unreachable at the moment? Where are you usually storing your iTunes library?
Well Over 13's Avatar
Well Over 13 Well Over 13 is offline
Computer Specs
Junior Member with 9 posts.
THREAD STARTER
 
Join Date: Feb 2008
Location: U.K.
Experience: Intermediate
12-Feb-2008, 12:58 PM #10
My problems continue! I can't read the Library because it was created by a newer itunes version -- and I still can't install the 7.6 version.

I'm afraid I don't understand your most recent question -- I guess the library is also stored on my c drive -- certainly not on another network
reh2k's Avatar
reh2k reh2k is offline
Computer Specs
Member with 58 posts.
 
Join Date: Feb 2008
Experience: Advanced
13-Feb-2008, 07:34 AM #11
Quote:
Originally Posted by Well Over 13 View Post
My problems continue! I can't read the Library because it was created by a newer itunes version -- and I still can't install the 7.6 version.

I'm afraid I don't understand your most recent question -- I guess the library is also stored on my c drive -- certainly not on another network
Ok, lets go back a bit. What is actually happening when you try to install iTunes? Is there an error message, or is it just not doing anything?

You can check if its doing anything by right clicking the task bar and selecting "task manager", then look at the process list and see if it is listed as a running process.

If it is there, then the application may have just hung.
Well Over 13's Avatar
Well Over 13 Well Over 13 is offline
Computer Specs
Junior Member with 9 posts.
THREAD STARTER
 
Join Date: Feb 2008
Location: U.K.
Experience: Intermediate
13-Feb-2008, 07:59 AM #12
It's not hung -- there's an error message when I try to install either the new version of iTunes or Quick Time. The message is in a box entitled "Windows Installer" and it reads: " There is a problem with this Windows Installer package. A program required for install to complete could not be run. Contact your service provider".

When I exit the installation a later message comes up which says that Quick Time is needed. so I've tried installing Quick Time separately -- but I get the same Windows Installer message.
I've re-installed the latest version of W. Inst., tired all the Apple trouble-shooting suggestions, and all sorts of bits and pieces from the Microsoft site. Microsoft won't talk to me directly because Windows XP is an OEM version -- already installed on my Dell PC when I bought it. (Never again!) The Dell guy has gone out of his way to help but he's now stumped.
reh2k's Avatar
reh2k reh2k is offline
Computer Specs
Member with 58 posts.
 
Join Date: Feb 2008
Experience: Advanced
13-Feb-2008, 09:11 AM #13
Quote:
Originally Posted by Well Over 13 View Post
It's not hung -- there's an error message when I try to install either the new version of iTunes or Quick Time. The message is in a box entitled "Windows Installer" and it reads: " There is a problem with this Windows Installer package. A program required for install to complete could not be run. Contact your service provider".

When I exit the installation a later message comes up which says that Quick Time is needed. so I've tried installing Quick Time separately -- but I get the same Windows Installer message.
I've re-installed the latest version of W. Inst., tired all the Apple trouble-shooting suggestions, and all sorts of bits and pieces from the Microsoft site. Microsoft won't talk to me directly because Windows XP is an OEM version -- already installed on my Dell PC when I bought it. (Never again!) The Dell guy has gone out of his way to help but he's now stumped.
I take it you have downloaded the install file from the Apple website? Just need to be clear on that.

If you right click the install file, you should have an option to extract the contents. If you dont, then download winrar or some zip program and extract the contents to a folder.

Run the setup from that location you extracted the files to and see if that works.
Well Over 13's Avatar
Well Over 13 Well Over 13 is offline
Computer Specs
Junior Member with 9 posts.
THREAD STARTER
 
Join Date: Feb 2008
Location: U.K.
Experience: Intermediate
13-Feb-2008, 09:25 AM #14
Sent to a zip file as suggested and tried to install from there -- still the same error message.

And yes -- I did download from Apple
reh2k's Avatar
reh2k reh2k is offline
Computer Specs
Member with 58 posts.
 
Join Date: Feb 2008
Experience: Advanced
13-Feb-2008, 09:37 AM #15
Quote:
Originally Posted by Well Over 13 View Post
Sent to a zip file as suggested and tried to install from there -- still the same error message.

And yes -- I did download from Apple
I didnt suggest sending it to a zip file?

I asked you to extract the contents of the MSI file to a folder. The .MSI is an extractable file...
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑