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# Windows Explorer crashes repeatedly

 Davka99
Junior Member with 6 posts.

Join Date: Mar 2008
Experience: Intermediate
07-Aug-2008, 06:45 PM #1
Windows Explorer crashes repeatedly
Can anyone help/comment on this problem?

I have Windows XP Pro, SP3. For the last few months, when I run Dragon
NaturallySpeaking, I often get the following message:"Windows Explorer has
encountered an error and needs to close. The event viewer log says:
Faulting application explorer.exe, version 6.0.2900.5512, faulting module
comctl32.dll, version 6.0.2900.5512, fault address 0x00076215.

This is followed by another error message saying Dr. Watson needs to close and
the event viewer log says:
Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module
dbghelp.dll, version 5.1.2600.5512, fault address 0x0001295d

After this my system freezes and I have to reboot. Things I have already done:

1. Uninstalled and reinstalled Dragon NaturallySpeaking

2. Done a repair/reinstall of Windows XP.

I did some looking around online, and one suggestion was to check my system and
see what versions of comctl32.dll I could find. I have a list of them below.
It turns out that the version that is in C:\WINDOWS\system32 is an old
version: 5.82.2900.5512 and as you can see above, the version that is crashing
is 6.0.2900.5512. The latest version is the 1.01 MB version dated 4/13/2008
which is the last item in the list below.

The attached Dr. Watson log shows that NaturallySpeaking9 is using the
comctl32.dll in C:\WINDOWS\system32 and that Windows is using the one in
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.5512_x-ww_35d4ce83.

I found this Microsoft hotfix: http://support.microsoft.com/kb/884883, but I am
a bit nervous about running it. Could it mess things up more?

Thanks!

Davka

These were the versions I found:
comctl32.dll C:\WINDOWS\$NtServicePackUninstall$ 597 kB 8/4/2004 3:00 AM
comctl32.dll C:\WINDOWS\ServicePackFiles\i386
603 kB 4/13/2008 5:11PM

comctl32.dll C:\WINDOWS\system32 603 kB 4/13/2008 5:11 PM
comctl32.dll C:\WINDOWS\system32\dllcache 603 kB 4/13/2008 5:11PM
comctl32.dll C:\WINDOWS\WinSxS\InstallTemp\4437035 1.01 MB 4/13/2008 5:12 PM
comctl32.dll C:\WINDOWS\WinSxS\InstallTemp\94673 900 kB 8/4/2004 3:00 AM
comctl32.dll C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-
Controls_6595b64144ccf1df_6.0.0.0_x-ww_1382d70a 900 kB 8/4/2004 3:00 AM
comctl32.dll C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-
Controls_6595b64144ccf1df_6.0.10.0_x-ww_f7fb5805 900 kB 3/31/2003 5:00 AM
comctl32.dll C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-
Controls_6595b64144ccf1df_6.0.2600.1515_x-ww_7bb98b8a 900 kB 4/16/2004 5:56 PM
comctl32.dll C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-
Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9 1.00 MB 8/4/2004 3:00 AM
comctl32.dll C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-
Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03 1.01 MB
8/25/2006 6:45 AM
comctl32.dll C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-
Controls_6595b64144ccf1df_6.0.2600.5512_x-ww_35d4ce83 1.01 MB 4/13/2008 5:12 PM

Dr Watson log:

Application exception occurred:
App: C:\WINDOWS\Explorer.EXE (pid=596)
When: 8/6/2008 @ 11:33:27.640
Exception number: c0000005 (access violation)

*----> System Information <----*
User Name: Dara
Terminal Session Id: 0
Number of Processors: 2
Processor Type: x86 Family 6 Model 23 Stepping 6
Windows Version: 5.1
Current Build: 2600
Service Pack: 3
Current Type: Multiprocessor Free
Registered Organization:
Registered Owner: Dara

0 System Process
4 System
1016 smss.exe
1144 winlogon.exe
1188 services.exe
1200 lsass.exe
1404 Ati2evxx.exe
1424 svchost.exe
1528 svchost.exe
1652 svchost.exe
1780 svchost.exe
1860 svchost.exe
2020 Ati2evxx.exe
252 spoolsv.exe
596 Explorer.EXE
804 jusched.exe
816 Iaanotif.exe
884 PDVDDXSrv.exe
892 APAgent.exe
680 IBackground_952.exe
976 IBMonitor.exe
1004 iTunesHelper.exe
1044 pptd40nt.exe
668 realsched.exe
1516 smax4pnp.exe
1624 egui.exe
1672 issch.exe
1712 isuspm.exe
1724 DLG.exe
548 AppleMobileDeviceService.exe
560 ASFAgent.exe
632 mDNSResponder.exe
2124 ekrn.exe
2148 eEBSVC.exe
2160 SAgent2.exe
2260 Iaantmon.exe
2420 APPSER~1.EXE
2492 SMAgent.exe
2596 svchost.exe
2744 Wacom_Tablet.exe
2832 fxssvc.exe
3044 Wacom_TabletUser.exe
3112 Wacom_Tablet.exe
3148 iPodService.exe
4008 alg.exe
1900 firefox.exe
3964 EssentialPIM.exe
988 natspeak.exe
3704 FreeCommander.exe
3904 dwwin.exe
3464 drwtsn32.exe

*----> Module List <----*
(0000000000400000 - 0000000000409000: C:\WINDOWS\system32\Normaliz.dll
(0000000000a80000 - 0000000000a97000: C:\WINDOWS\system32\odbcint.dll
(0000000001000000 - 00000000010ff000: C:\WINDOWS\Explorer.EXE
(0000000001120000 - 000000000112c000: C:\PROGRA~1\IBACKU~1\IBCONT~1.DLL
(0000000001150000 - 0000000001415000: C:\WINDOWS\system32\xpsp2res.dll
(0000000001950000 - 00000000019bf000: C:\Program Files\jZip\jZipShell.dll

(0000000001b80000 - 0000000001c1b000:

C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.1433_x-

ww_5cf844d2\MSVCR80.dll
(0000000001ca0000 - 0000000001cfb000: C:\Program Files\Common

(0000000002ef0000 - 0000000002f01000: C:\Program Files\Common Files\Roxio

Shared\9.0\DLLShared\DLAAPI_W.DLL
(0000000002f20000 - 0000000002f45000: C:\Program Files\Roxio\Drag-to-

Disc\ShellRes.dll
(0000000010000000 - 000000001005c000: C:\Program Files\Roxio\Drag-to-

Disc\Shellex.dll
(0000000010930000 - 0000000010979000: C:\WINDOWS\system32\PortableDeviceApi.dll
(00000000109c0000 - 00000000109ec000: C:\WINDOWS\system32

\PortableDeviceTypes.dll
(0000000011c70000 - 0000000011caa000: C:\WINDOWS\system32\WMASF.DLL
(0000000015110000 - 000000001536a000: C:\WINDOWS\system32\wmvcore.dll
(00000000164a0000 - 00000000164c3000: C:\WINDOWS\system32\WPDShServiceObj.dll
(0000000022000000 - 000000002202e000: C:\Program Files\ESET Smart

Security\shellExt.dll
(000000002b000000 - 000000002b038000: C:\Program

Files\Nuance\NaturallySpeaking9\Program\dd10HOOK.dll
(0000000040100000 - 000000004013b000: C:\Program

Files\Nuance\NaturallySpeaking9\Program\dd10axa.dll

(0000000042e40000 - 0000000042e7c000: C:\WINDOWS\system32\webcheck.dll
(0000000042ef0000 - 00000000434bd000: C:\WINDOWS\system32\ieframe.dll

Search\gzlib.dll
(0000000047280000 - 0000000047292000: C:\WINDOWS\System32\mmcshext.dll
(00000000478c0000 - 00000000478ca000: C:\WINDOWS\system32\dot3api.dll

(000000004d4f0000 - 000000004d549000: C:\WINDOWS\system32\WINHTTP.dll
(0000000056500000 - 0000000056528000: C:\Program

Files\Nuance\NaturallySpeaking9\Program\dgniedct.dll
(000000005a980000 - 000000005a9f2000: C:\WINDOWS\system32\FXSAPI.dll
(000000005b860000 - 000000005b8b5000: C:\WINDOWS\system32\NETAPI32.dll
(000000005cb70000 - 000000005cb96000: C:\WINDOWS\system32\ShimEng.dll
(000000005d090000 - 000000005d12a000: C:\WINDOWS\system32\comctl32.dll
(000000005d360000 - 000000005d36e000:

C:\WINDOWS\WinSxS\x86_Microsoft.VC80.MFCLOC_1fc8b3b9a1e18e3b_8.0.50727.762_ x-

ww_91481303\MFC80ENU.DLL
(000000005dca0000 - 000000005dcc8000: C:\WINDOWS\system32\OneX.DLL
(000000005dcd0000 - 000000005dcde000: C:\WINDOWS\system32\eappprxy.dll

(0000000060200000 - 000000006020f000: C:\Program

Files\Nuance\NaturallySpeaking9\Program\nlutmgrhook.dll

(00000000629c0000 - 00000000629c9000: C:\WINDOWS\system32\LPK.DLL

(00000000662b0000 - 0000000066308000: C:\WINDOWS\system32\hnetcfg.dll
(0000000068000000 - 0000000068036000: C:\WINDOWS\system32\rsaenh.dll
(0000000068df0000 - 0000000068e7d000: C:\WINDOWS\system32\fxsst.dll
(000000006bd00000 - 000000006bd0d000: C:\WINDOWS\system32\SYNCOR11.DLL
(000000006f880000 - 000000006fa4a000: C:\WINDOWS\AppPatch\AcGenral.DLL
(00000000708f0000 - 0000000070903000: C:\WINDOWS\system32\asycfilt.dll
(0000000071600000 - 0000000071612000: C:\WINDOWS\system32\browselc.dll
(0000000071800000 - 0000000071888000: C:\WINDOWS\system32\shdoclc.dll
(0000000071a50000 - 0000000071a8f000: C:\WINDOWS\System32\mswsock.dll
(0000000071a90000 - 0000000071a98000: C:\WINDOWS\System32\wshtcpip.dll
(0000000071aa0000 - 0000000071aa8000: C:\WINDOWS\system32\WS2HELP.dll
(0000000071ab0000 - 0000000071ac7000: C:\WINDOWS\system32\WS2_32.dll
(0000000071b20000 - 0000000071b32000: C:\WINDOWS\system32\MPR.dll
(0000000071bf0000 - 0000000071c03000: C:\WINDOWS\System32\SAMLIB.dll
(0000000071c10000 - 0000000071c1e000: C:\WINDOWS\System32\ntlanman.dll
(0000000071c80000 - 0000000071c87000: C:\WINDOWS\System32\NETRAP.dll
(0000000071c90000 - 0000000071cd0000: C:\WINDOWS\System32\NETUI1.dll
(0000000071cd0000 - 0000000071ce7000: C:\WINDOWS\System32\NETUI0.dll
(0000000071d40000 - 0000000071d5b000: C:\WINDOWS\system32\actxprxy.dll
(00000000722b0000 - 00000000722b5000: C:\WINDOWS\system32\sensapi.dll
(00000000723b0000 - 00000000723be000: C:\WINDOWS\System32\hhsetup.dll
(0000000072410000 - 000000007242a000: C:\WINDOWS\system32\mydocs.dll
(0000000072d10000 - 0000000072d18000: C:\WINDOWS\system32\msacm32.drv
(0000000072d20000 - 0000000072d29000: C:\WINDOWS\system32\wdmaud.drv
(0000000073000000 - 0000000073026000: C:\WINDOWS\system32\WINSPOOL.DRV
(00000000736d0000 - 00000000736d6000: C:\WINDOWS\system32\dot3dlg.dll
(0000000073dd0000 - 0000000073ece000: C:\WINDOWS\system32\MFC42.DLL
(0000000074320000 - 000000007435d000: C:\WINDOWS\system32\ODBC32.dll
(00000000745b0000 - 00000000745d2000: C:\WINDOWS\system32\eappcfg.dll
(0000000074af0000 - 0000000074afa000: C:\WINDOWS\system32\BatMeter.dll
(0000000074c80000 - 0000000074cac000: C:\WINDOWS\system32\OLEACC.dll
(0000000074d90000 - 0000000074dfb000: C:\WINDOWS\system32\USP10.dll
(00000000754d0000 - 0000000075550000: C:\WINDOWS\system32\CRYPTUI.dll
(00000000755c0000 - 00000000755ee000: C:\WINDOWS\system32\msctfime.ime
(0000000075970000 - 0000000075a68000: C:\WINDOWS\system32\MSGINA.dll
(0000000075cf0000 - 0000000075d81000: C:\WINDOWS\system32\MLANG.dll
(0000000075f60000 - 0000000075f67000: C:\WINDOWS\System32\drprov.dll
(0000000075f70000 - 0000000075f7a000: C:\WINDOWS\System32\davclnt.dll
(0000000075f80000 - 000000007607d000: C:\WINDOWS\system32\BROWSEUI.dll
(0000000076080000 - 00000000760e5000: C:\WINDOWS\system32\MSVCP60.DLL
(0000000076280000 - 00000000762a1000: C:\WINDOWS\system32\stobject.dll
(0000000076360000 - 0000000076370000: C:\WINDOWS\system32\WINSTA.dll
(0000000076380000 - 0000000076385000: C:\WINDOWS\system32\MSIMG32.dll
(00000000763b0000 - 00000000763f9000: C:\WINDOWS\system32\comdlg32.dll
(0000000076400000 - 00000000765a5000: C:\WINDOWS\system32\NETSHELL.dll
(0000000076600000 - 000000007661d000: C:\WINDOWS\System32\CSCDLL.dll
(0000000076990000 - 00000000769b5000: C:\WINDOWS\system32\ntshrui.dll
(00000000769c0000 - 0000000076a74000: C:\WINDOWS\system32\USERENV.dll
(0000000076b20000 - 0000000076b31000: C:\WINDOWS\system32\ATL.DLL
(0000000076b40000 - 0000000076b6d000: C:\WINDOWS\system32\WINMM.dll
(0000000076bf0000 - 0000000076bfb000: C:\WINDOWS\system32\PSAPI.DLL
(0000000076c00000 - 0000000076c2e000: C:\WINDOWS\system32\credui.dll
(0000000076c30000 - 0000000076c5e000: C:\WINDOWS\system32\WINTRUST.dll
(0000000076c90000 - 0000000076cb8000: C:\WINDOWS\system32\IMAGEHLP.dll
(0000000076d40000 - 0000000076d58000: C:\WINDOWS\system32\MPRAPI.dll
(0000000076d60000 - 0000000076d79000: C:\WINDOWS\system32\iphlpapi.dll
(0000000076e80000 - 0000000076e8e000: C:\WINDOWS\system32\rtutils.dll
(0000000076e90000 - 0000000076ea2000: C:\WINDOWS\system32\rasman.dll
(0000000076eb0000 - 0000000076edf000: C:\WINDOWS\system32\TAPI32.dll
(0000000076ee0000 - 0000000076f1c000: C:\WINDOWS\system32\RASAPI32.dll
(0000000076f20000 - 0000000076f47000: C:\WINDOWS\system32\DNSAPI.dll
(0000000076f50000 - 0000000076f58000: C:\WINDOWS\system32\WTSAPI32.dll
(0000000076f60000 - 0000000076f8c000: C:\WINDOWS\system32\WLDAP32.dll
(0000000076fd0000 - 000000007704f000: C:\WINDOWS\system32\CLBCATQ.DLL
(0000000077050000 - 0000000077115000: C:\WINDOWS\system32\COMRes.dll
(0000000077120000 - 00000000771ab000: C:\WINDOWS\system32\OLEAUT32.dll
(00000000773d0000 - 00000000774d3000:

C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-

Controls_6595b64144ccf1df_6.0.2600.5512_x-ww_35d4ce83\comctl32.dll
(00000000774e0000 - 000000007761d000: C:\WINDOWS\system32\ole32.dll
(0000000077920000 - 0000000077a13000: C:\WINDOWS\system32\SETUPAPI.dll
(0000000077a20000 - 0000000077a74000: C:\WINDOWS\System32\cscui.dll
(0000000077a80000 - 0000000077b15000: C:\WINDOWS\system32\CRYPT32.dll
(0000000077b20000 - 0000000077b32000: C:\WINDOWS\system32\MSASN1.dll
(0000000077b40000 - 0000000077b62000: C:\WINDOWS\system32\apphelp.dll
(0000000077bd0000 - 0000000077bd7000: C:\WINDOWS\system32\midimap.dll
(0000000077be0000 - 0000000077bf5000: C:\WINDOWS\system32\MSACM32.dll
(0000000077c00000 - 0000000077c08000: C:\WINDOWS\system32\VERSION.dll
(0000000077c10000 - 0000000077c68000: C:\WINDOWS\system32\msvcrt.dll
(0000000077c70000 - 0000000077c94000: C:\WINDOWS\system32\msv1_0.dll
(0000000077cc0000 - 0000000077cf2000: C:\WINDOWS\system32\ACTIVEDS.dll
(0000000077e70000 - 0000000077f02000: C:\WINDOWS\system32\RPCRT4.dll
(0000000077f10000 - 0000000077f59000: C:\WINDOWS\system32\GDI32.dll
(0000000077f60000 - 0000000077fd6000: C:\WINDOWS\system32\SHLWAPI.dll
(0000000077fe0000 - 0000000077ff1000: C:\WINDOWS\system32\Secur32.dll
(0000000078000000 - 0000000078045000: C:\WINDOWS\system32\iertutil.dll
(0000000078050000 - 0000000078120000: C:\WINDOWS\system32\WININET.dll
(0000000078130000 - 0000000078257000: C:\WINDOWS\system32\urlmon.dll
(00000000782e0000 - 00000000783ef000:

C:\WINDOWS\WinSxS\x86_Microsoft.VC80.MFC_1fc8b3b9a1e18e3b_8.0.50727.762_x-

ww_3bf8fa05\MFC80U.DLL
(000000007c420000 - 000000007c4a7000:

C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.1433_x-

ww_5cf844d2\MSVCP80.dll
(000000007c800000 - 000000007c8f6000: C:\WINDOWS\system32\kernel32.dll
(000000007c900000 - 000000007c9af000: C:\WINDOWS\system32\ntdll.dll
(000000007c9c0000 - 000000007d1d7000: C:\WINDOWS\system32\SHELL32.dll
(000000007d1e0000 - 000000007d49c000: C:\WINDOWS\system32\msi.dll
(000000007e290000 - 000000007e401000: C:\WINDOWS\system32\SHDOCVW.dll
(000000007e410000 - 000000007e4a1000: C:\WINDOWS\system32\USER32.dll
(000000007e720000 - 000000007e7d0000: C:\WINDOWS\system32\SXS.DLL

*----> State Dump for Thread Id 0x258 <----*

eax=00000002 ebx=00000003 ecx=7e4189ea edx=00351658 esi=0010ec38 edi=00000000
eip=7c90e4f4 esp=0007fef0 ebp=0007ff08 iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202

*** ERROR: Symbol file could not be found. Defaulted to export symbols for

C:\WINDOWS\system32\ntdll.dll -
function: ntdll!KiFastSystemCallRet
7c90e4da e829000000 call ntdll!RtlRaiseException (7c90e508)
7c90e4df 8b0424 mov eax,[esp]
7c90e4e2 8be5 mov esp,ebp
7c90e4e4 5d pop ebp
7c90e4e5 c3 ret
7c90e4e6 8da42400000000 lea esp,[esp]
7c90e4ed 8d4900 lea ecx,[ecx]
ntdll!KiFastSystemCall:
7c90e4f0 8bd4 mov edx,esp
7c90e4f2 0f34 sysenter
ntdll!KiFastSystemCallRet:
7c90e4f4 c3 ret
7c90e4f5 8da42400000000 lea esp,[esp]
7c90e4fc 8d642400 lea esp,[esp]
ntdll!KiIntSystemCall:
7c90e500 8d542408 lea edx,[esp+0x8]
7c90e504 cd2e int 2e
7c90e506 c3 ret
7c90e507 90 nop
ntdll!RtlRaiseException:
7c90e508 55 push ebp
7c90e509 8bec mov ebp,esp

*----> Stack Back Trace <----*
*** ERROR: Symbol file could not be found. Defaulted to export symbols for

C:\WINDOWS\system32\SHELL32.dll -
WARNING: Stack unwind information not available. Following frames may be wrong.
*** ERROR: Module load completed but symbols could not be loaded for

C:\WINDOWS\Explorer.EXE
*** ERROR: Symbol file could not be found. Defaulted to export symbols for

C:\WINDOWS\system32\kernel32.dll -
0007ff08 7ca0d034 00000000 0007ff5c 01013256 ntdll!KiFastSystemCallRet
0007ff14 01013256 0010ec38 7ffd5000 0007ffc0 SHELL32!Ordinal201+0x28
0007ff5c 0101a5c7 00000000 00000000 0002083a Explorer+0x13256
0007ffc0 7c817067 00000010 000810a0 7ffd5000 Explorer+0x1a5c7
0007fff0 00000000 0101a55f 00000000 78746341 kernel32!

RegisterWaitForInputIdle+0x49

*----> Raw Stack Dump <----*
000000000007fef0 18 94 41 7e 80 4a 9f 7c - 2e 93 80 7c 38 ec 10 00

..A~.J.|...|8...
000000000007ff00 38 ec 10 00 14 ff 07 00 - 14 ff 07 00 34 d0 a0 7c

8...........4..|
000000000007ff10 00 00 00 00 5c ff 07 00 - 56 32 01 01 38 ec 10 00

....\...V2..8...
000000000007ff20 00 50 fd 7f c0 ff 07 00 - 00 00 00 00 24 fd 07 00

.P..........$... 000000000007ff30 50 ff 07 00 e0 ff 07 00 - ec d7 90 7c f5 ac 80 7c P..........|...| 000000000007ff40 ff ff ff ff 0c 00 00 00 - 00 00 00 00 1b 47 00 00 .............G.. 000000000007ff50 d0 00 00 00 01 00 00 00 - 38 ec 10 00 c0 ff 07 00 ........8....... 000000000007ff60 c7 a5 01 01 00 00 00 00 - 00 00 00 00 3a 08 02 00 ............:... 000000000007ff70 01 00 00 00 10 00 00 00 - a0 10 08 00 44 00 00 00 ............D... 000000000007ff80 8c 08 02 00 6c 08 02 00 - 3c 08 02 00 00 00 00 00 ....l...<....... 000000000007ff90 00 00 00 00 00 00 00 00 - 00 00 00 00 24 23 a6 76 ............$#.v
000000000007ffa0 15 04 91 7c 1e 04 91 7c - 01 00 00 00 01 00 00 00

...|...|........
000000000007ffb0 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

................
000000000007ffc0 f0 ff 07 00 67 70 81 7c - 10 00 00 00 a0 10 08 00

....gp.|........
000000000007ffd0 00 50 fd 7f ed b6 54 80 - c8 ff 07 00 78 15 af 88

.P....T.....x...
000000000007ffe0 ff ff ff ff c0 9a 83 7c - 70 70 81 7c 00 00 00 00

.......|pp.|....
000000000007fff0 00 00 00 00 00 00 00 00 - 5f a5 01 01 00 00 00 00

........_.......
0000000000080000 41 63 74 78 20 00 00 00 - 01 00 00 00 98 24 00 00 Actx

........\$..
0000000000080010 c4 00 00 00 00 00 00 00 - 20 00 00 00 00 00 00 00 ........

.......
0000000000080020 14 00 00 00 01 00 00 00 - 06 00 00 00 34 00 00 00

............4...

*----> State Dump for Thread Id 0x2d4 <----*

eax=00000018 ebx=000e9d48 ecx=7e419491 edx=014dfc54 esi=035afa3c edi=00000445
eip=77446215 esp=014dfa94 ebp=014dfb28 iopl=0 nv up ei ng nz ac pe cy
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000293
 HCD
Member with 495 posts.

Join Date: Oct 2007
Location: Surrey - England
Experience: Intermediate
07-Aug-2008, 08:12 PM #2
Daft question maybe, but could save you a bucket load of time.......Have you tried to run Firefox 3. In every instance I have loaded Firefox - it has been much more stable and much less prone to falling over than IE 6 and 7....
 LouCopits
Member with 256 posts.

Join Date: Jul 2005
Experience: Beginner
07-Aug-2008, 08:55 PM #3
I have been crashing multiple times per hour. I found that the problem was a bad MS fix, KB942615.

MS has a fix available as KB946627 at

http://support.microsoft.com/kb/946627/

I applied the fix and so far all is good.
 Davka99
Junior Member with 6 posts.

Join Date: Mar 2008
Experience: Intermediate
08-Aug-2008, 12:53 PM #4
Thanks for the ideas!
I have been running Firefox 3.0.1. The MS fix doesn't look applicable because I have IE7, not IE6, and am running on SP3.
The only thing that has been constant in all the crashes is that I am running Dragon Naturally Speaking when the system crashes.
I hear there will be a new version out this month, so maybe the upgrade will solve the problem.
 techguy.org/738023
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