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Unable to open intranet site


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nimishakavi73's Avatar
nimishakavi73 nimishakavi73 is offline
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25-Sep-2008, 04:09 PM #1
Thumbs down Unable to open intranet site
We have an intranet site named as Employee Self Service (ESS). In my lap top I am unable to open the login page of the site. But I am accesing the same site in any other office desktops. Kindly help me out how to get rid of this problem.
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Gombot Gombot is offline
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25-Sep-2008, 04:38 PM #2
On your laptop, are popups blocked? Does the ESS site require Java or other plug in?

Are you getting any error message at all, or just a blank screen?
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nimishakavi73 nimishakavi73 is offline
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26-Sep-2008, 01:28 PM #3
Just Blank Screen
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Gombot Gombot is offline
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26-Sep-2008, 01:32 PM #4
Access the ESS site from one of the other computers and see if required system specs are listed anywhere. Sometimes they'll tell you what's required to view the information.

Failing that, compare the Advanced settings for Internet Explorer (are you using IE?) on a machine that can connect, with your laptop to see if there are any obvious differences.
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nimishakavi73 nimishakavi73 is offline
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26-Sep-2008, 01:40 PM #5
Please let me know how to see the system specifications. I am able to open the ESS in other desktops but not in my laptop
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eric996 eric996 is offline
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26-Sep-2008, 03:51 PM #6
What Gombot means is a lot of the time on a website it will have specs on what is required in order to view the website ( I cant stand when it says you must use IE to view this website, Firefox fanatic here). Since other users in your office are able to open it but you cant, it may very well be your IE settings. Bring your laptop over to a desktop that can access the ESS site. On both computers, open up IE, click the tools menu, and go to internet options. In the box that pops up, go to the Advanced tab. Now compare both. You should setup your laptop identical to the desktop that can access the website. If this does not correct the issue, then you can rule out your internet options as the issue.

Gombot also makes a very good point. It could require the latest java or plug-ins such as flashplayer. Normally, a site will prompt to install an ActiveX control if needed. Sometimes, if you dont have admin priviliges on the computer, it will not prompt you and you wont be able to access the site. See if thats the case.

Again, with your laptop next to a desktop that can access the site, open up IE and click the Tools menu. Click Manage Add-ons. Make sure it says on the Show: section "Add-ons currently loaded in Internet Explorer" and compare with the working desktop. If you are missing anything than that may be the problem...
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