[Exidor]

A nasty virus got past AVG. I had to have my computer wiped and everything reinstalled. i'm clearly short some drivers, the internet now moves at a crawl, and the colours are all desaturated. (green=yellow, red and blue are black, etc.) it's so slow it takes up to two hours to do a half hour's work pre-virus.

I'm clueless. My ex who did the computer stuff is dead. I have no local help.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:06:46 AM, on 2/21/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\system32\S3trayp.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\PROGRA~1\AVG\AVG8\avgfws8.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Owner\My Documents\Old Data\Program Files\simplemu\SimpleMU.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [S3Trayp] S3trayp.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: OpenOffice.org 3.0.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: AVG8 Firewall (avgfws8) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgfws8.exe

--
End of file - 3868 bytes

[DerekC]

In order to help you find the proper drivers, we will need to know what motherboard you have, and which drivers you are missing.

In order to find out what motherboard you have, you can download a "system profile" program like Belarc Advisor. Download then it, then run it and post the motherboard specs.

To find which drivers you are missing, right click "My Computer" choose properties, then click the hardware tab, and choose device manager. On this list what has a ? or ! next to it?

[techkid]

At the very least, knowing what model computer it is may help us to search and find the drivers you need.

[DerekC]

That's true, I was over thinking.

[Exidor]

How do I find out what model computer and mother board I have? Is there a simple method?

Re Drivers: There are no ! or ?, but Asus won't work anymore and I can't access my cd-rom drive. Also, my printer and scanners aren't likely to work without drivers. The scanner is HP Photosmart 3210 All in one, printer is HP Desk Jet D2430. They are both disconnected from the computer right now.

[DerekC]

If it's a home built computer, then it won't have a model and you will need to do the previously mentioned steps to get the motherboard model.

If it's a prebuilt like Dell or Gateway, the model should say on the front of the computer.

[Exidor]

It's from a company that custom builds. They have prepacked sets, but it's not standard models like Dell or Gateway would do.

Belarc seems to be some sort of security system. I don't see an option for it to tell me what sort of mothermoard I have, just an option to update security definitions.

[hrlow2]

Unless it was home built and they just installed it into whatever case they had that would work.
Download Belarc Advisor or System Information For Windows. Both scans your machine and reports what they find.

[hrlow2]

Just read your latest post.
Get SIFW as stated, run and go to left side. Go to Hardware and click on motherboard.

[Exidor]

I thought running multiple security systems was bad. I already have AVG antivirus.

[Exidor]

What is SIFW? The link was to Belarc.

[Exidor]

A friend on chat had me direct x. Apparently it's a MSI MS-7253.

[hrlow2]

Multiple antivirus programs is bad. Multiple antispyware is OK.
SIFW is System Information For Windows. It and Belarc Advisor give you detailed information about your system.
You did not go far enough when checking Belarc. Let it update then it will scan your machine and report what it finds.Scroll down to find motherboard(mainboard).

[Exidor]

Computer Profile Summary Computer Name: Owner-2943c4949 (in MSHOME) Profile Date: Saturday, February 21, 2009 6:42:24 PM Advisor Version: 7.2x Windows Logon: Owner
Click here for Belarc's System Management products, for large and small companies. Operating System System Model Windows XP Home Edition Service Pack 3 (build 2600) MICRO-STAR INTERNATIONAL CO., LTD MS-7253 1.00
Enclosure Type: Desktop Processor a Main Circuit Board b 2.00 gigahertz AMD Athlon 64
128 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: MICRO-STAR INTERNATIONAL CO., LTD MS-7253 1.00
Bus Clock: 200 megahertz
BIOS: Phoenix Technologies, LTD V1.2 01/25/2007 Drives Memory Modules c,d 480.00 Gigabytes Usable Hard Drive Capacity
374.97 Gigabytes Hard Drive Free Space

ASUS DRW-1814BL [CD-ROM drive]

HP Photosmart 3210 USB Device [Hard drive] -- drive 2
ST340063 3A USB Device [Hard drive] (400.09 GB) -- drive 1
ST380815AS [Hard drive] (80.02 GB) -- drive 0 960 Megabytes Installed Memory

Slot 'A0' has 512 MB
Slot 'A1' has 512 MB Local Drive Volumes


c: (NTFS on drive 0) 80.02 GB 57.42 GB free f: (FAT32 on drive 1) 399.99 GB 317.55 GB free

[Exidor]

It's still insanely slow.