Solved: Bad_Pool_Caller error - Page 2

**LauraMJ** · 19-Apr-2009, 10:09 PM **#16**

Could not get anything done with my sister's computer this weekend.....her daughter is sick, had a fever of 102, so my sister had no time to work on the computer. We'll try tomorrow, possibly.

**LauraMJ** · 23-Apr-2009, 09:03 PM **#17**

Okay, here's an update..........

Her computer has virtually crashed completely. It BSODs constantly now.

We still have not run the MemTest. My sister lives about 2 hours away from me and I haven't been able to get over there. However, she did call Dell and was on the phone to them for HOURS. Two different people, who, of course told her two different things.

The one guy said it wasn't hardware related, it was software, and he sent her to someone else. This second guy told her (finally) that it was something on her computer that was incompatible with SP3. And he said that he would have to reinstall Windows to fix it. Which means my sister would lose everything. All her settings, etc. She has Outlook on there and uses that and the calendar and all for her business, and so that means that ALL the calendar entries and Outlook stuff would be gone.

She said the wouldn't even consider that it might be bad memory or anything hardware related, they insisted it was software related and the only thing to do was reinstall.

Now, here's my problems with this........

My sister bought her computer about a year ago, with ALL the stuff she has on it put on it by Dell themselves. She purchased the Office products and had that stuff on there when it was delivered. They said it was not hardware related, so that would mean it would not be any of her peripherals, like the fax/printer thing, etc. On top of this, she's had SP3 since last summer. These problems only started about a month ago, on the outside. Pretty much nothing changed during that month.

She's got automatic updates turned on........she will NEVER remember to get updates otherwise. If they reinstall Windows and she gets it all set back up, won't it go update to SP3, thus starting the whole problem again (if indeed that is the problem)?

If it's a bad memory, reinstalling Windows won't do squat to fix the problem.

So........my questions are.........

I understand that there is an option in retail XP installation disks, to do a repair that does NOT lose all your information. I also understand that If you have an XP CD that was supplied by an OEM (like Dell) then this XP CD has been customised by the OEM so that it AUTOMATICALLY runs the XP setup procedure, choosing certain options in certain screens for you, which definitely prevent you from going the non-destructive repair route.

So, booting from these OEM CDs, the ONLY option you have is a complete wipe.

Now, I have a retail XP Pro CD. Can I use this CD on my sister's XP Pro computer and run that repair on hers, use her product key, and get her system back up and running? Will that work?

Now, I first plan on going to her house this weekend and running that MemTest before anything else is done. BUT, if that turns out okay, can I do a repair, then, with my CD?

**LauraMJ** · 23-Apr-2009, 09:11 PM **#18**

I still have a question about MemTest, though. Do I burn it to a CD, and run it from that, or does it have to be installed on her computer and then run from there? I guess I am a bit confused as to how to get it started, particularly if I have to have Windows up and running, in order to start this.....what if it blue screens again while it's running? Doesn't MemTest run before Windows starts?

Frank4d · 23-Apr-2009, 09:37 PM **#19**

You burn the ISO (not copy) to a CD, and then set the boot order in the BIOS to boot from the CD first. Memtest will boot from the CD and runs automatically.

It has a boring blue screen with white letters, and you want to let it run for a few hours. All is OK unless the lower half of the display starts filling up with red errors. Errors point to bad RAM, CPU or motherboard... usually bad RAM.

**LauraMJ** · 23-Apr-2009, 09:41 PM **#20**

Is this zip file the one I burn to a CD?

http://hcidesign.com/memtest/download.html

Phantom010 · 10:35 PM

Quote:

Originally Posted by LauraMJ

Is this zip file the one I burn to a CD?

http://hcidesign.com/memtest/download.html

I believe the free version has to be burned to a CD. If you want a bootable CD, you must purchase the Deluxe version.

There's also this more popular Memtest86.

**LauraMJ** · 23-Apr-2009, 10:38 PM **#22**

Quote:

Originally Posted by Phantom010

I believe the free version has to be burned to a CD. If you want a bootable CD, you must purchase the Deluxe version.

There's also this more popular Memtest86.

Ah, okay........that's the one I was thinking of!

Thanks!

Do you know anything about my other question regarding using the repair option on my CD for her computer?

Phantom010 · 23-Apr-2009, 10:54 PM **#23**

XP Repair Install

I'm not sure if what you want to do will work. It may be possible. I have heard of the possibility in the past. The worst that will happen is that nothing will happen, so go ahead and try it.

**LauraMJ** · 23-Apr-2009, 11:06 PM **#24**

THIS is what I thought about trying, if that helps explain it.

Phantom010 · 23-Apr-2009, 11:20 PM **#25**

Does it work with an OEM version?

Frank4d · 08:55 AM

Quote:

Originally Posted by LauraMJ

THIS is what I thought about trying, if that helps explain it.

Yes, that does a repair install which maintains all of your data and programs (assuming nothing goes wrong). Need to pay careful attention to the instructions with screens 4 through 7 regarding when to press "R".

But I am unsure if you sisters XP Pro key from Dell will work with your retail XP Pro CD. I think Setup would expect the retail CD key.

**LauraMJ** · 24-Apr-2009, 09:53 AM **#27**

Is there any way to find this out for sure? Anyone ever tried this?

JohnWill · 24-Apr-2009, 12:17 PM **#28**

Here's a page with pre-built ISO files for direct burning to a CD and they're free. http://www.memtest.org/#downiso

UnZIP the .ISO file from this direct link: http://www.memtest.org/download/2.11...+-2.11.iso.zip

Burn the ISO to a disk using a program like Nero or any other burning program that will burn image files. Do NOT use XP's built-in burning capability, it doesn't handle ISO files, it treats them like data.

ImgBurn is one free utility that will handle ISO files.

**LauraMJ** · 24-Apr-2009, 12:29 PM **#29**

I have Nero. I just have to pick up some blank disks today, first. I've run out.

**LauraMJ** · 24-Apr-2009, 12:43 PM **#30**

Quote:

Originally Posted by JohnWill

Here's a page with pre-built ISO files for direct burning to a CD and they're free. http://www.memtest.org/#downiso

UnZIP the .ISO file from this direct link: http://www.memtest.org/download/2.11...+-2.11.iso.zip

Burn the ISO to a disk using a program like Nero or any other burning program that will burn image files. Do NOT use XP's built-in burning capability, it doesn't handle ISO files, it treats them like data.

ImgBurn is one free utility that will handle ISO files.

So if I use that Pre-Compiled Bootable ISO, and burn it to a disk using Nero, it should be ready to run? Which one do I use, the .gz or the .zip?

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