[crcollins515]

Hello,
My mama passed away recently (May 16th), and I brought her computer home to use for my school work. Someone signed into the Administrative / Owner name and somehow locked it. We don't have one of those password reset disk that the Windows website says. I have a disk that says "Microsoft Windows XP Home Edition System Recovery CD/DVD"
I was told if I reinstalled Windows on the computer that it would erase the entire harddrive. There are alot of pictures on the computer, not to mention Microsoft Office, that I don't want to lose. My mom passed away suddenly and while I know her other passwords, this one is different which leads me to believe one of my younger cousins was messing with her computer and did something they didn't mean.
Is there anyway possible to reset the password and use the computer without losing all the pictures on it?
Thank you,
Candice Collins
crcollins515@aol.com

[flavallee]

Candice:

If the computer is password-protected and you have no way to log in and load the desktop to use it, your only real option is to use the recovery kit.

It's against the rules here anyway to assist with bypassing a password-protected computer.

As you've already found out, Microsoft doesn't make it easy for you either.

---------------------------------------------------------------

By the way, edit your post and remove your personal E-mail address, unless you want to get spammed right and left.

--------------------------------------------------------------

[DaveA]

Try starting it up in the Safe mode and see what you can do there.