[pdoucette]

turn on computer, says "primary drive 1 not found stike the F1 key to continue, F2 to run the setup utility"

so i press F1, the starts to load windows XP but blue screen comes up and says, "STOP: c000021a {Fatal System Error} The windows log on process system process terminated unexpectedly with a status of 0xc0000020 (0x00000000 0x00000000)."

Dell Dimension 3000 Pen.4, 2.8 GHz

wont start in safe mode either and cannot change boot sequence.

[blimp]

Hi, have you resolved your problem cos I seem to have the same message and cant start up windows to download a fix or connect to laptop??

any one able to advise would be very grateful

[pdoucette]

havent figured it out and this forum doesnt help

[RootbeaR]

http://support.microsoft.com/kb/317189

[pdoucette]

thanks for the reply but im using windows xp and it goes to the loading screen then the error pops up so i cant do anything in the GUI

[RootbeaR]

Originally Posted by pdoucette

thanks for the reply but im using windows xp and it goes to the loading screen then the error pops up so i cant do anything in the GUI

How to troubleshoot a "STOP 0xC000021A" error


This is their last suggestion:
How to perform an in-place upgrade (reinstallation) of Windows XP

[pdoucette]

how can i resolve this if i cant even use cmd, and safe mode doesnt boot

[RootbeaR]

Looks like you will have to re-install Operating System.

[pdoucette]

thats what i figured but theres gotta be a way to fix it i need to get some important things off it.

[TimCha]

You would be better off getting a new hard drive, installing Windows on that, installing antivirus and updates, then adding that hard drive back as a second.
TC

[pdoucette]

Good idea ill try that out in the next few days and let you know what happens.

thanks.