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Tech Support Guy Forums > Operating Systems > Windows XP >
c000021a 0xc0000020 ERROR MESSAGE!!

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pdoucette's Avatar
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05-Aug-2009, 03:40 AM #1
c000021a 0xc0000020 ERROR MESSAGE!!
turn on computer, says "primary drive 1 not found stike the F1 key to continue, F2 to run the setup utility"

so i press F1, the starts to load windows XP but blue screen comes up and says, "STOP: c000021a {Fatal System Error} The windows log on process system process terminated unexpectedly with a status of 0xc0000020 (0x00000000 0x00000000)."

Dell Dimension 3000 Pen.4, 2.8 GHz

wont start in safe mode either and cannot change boot sequence.
blimp's Avatar
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01-Sep-2009, 06:02 PM #2
same error
Hi, have you resolved your problem cos I seem to have the same message and cant start up windows to download a fix or connect to laptop??

any one able to advise would be very grateful
pdoucette's Avatar
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01-Sep-2009, 10:52 PM #3
nope
havent figured it out and this forum doesnt help
RootbeaR's Avatar
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02-Sep-2009, 11:43 AM #4
pdoucette's Avatar
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03-Sep-2009, 01:34 PM #5
...
thanks for the reply but im using windows xp and it goes to the loading screen then the error pops up so i cant do anything in the GUI
RootbeaR's Avatar
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03-Sep-2009, 10:45 PM #6
Quote:
Originally Posted by pdoucette View Post
thanks for the reply but im using windows xp and it goes to the loading screen then the error pops up so i cant do anything in the GUI

How to troubleshoot a "STOP 0xC000021A" error


This is their last suggestion:
How to perform an in-place upgrade (reinstallation) of Windows XP
pdoucette's Avatar
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04-Sep-2009, 03:24 PM #7
how can i resolve this if i cant even use cmd, and safe mode doesnt boot
RootbeaR's Avatar
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04-Sep-2009, 07:09 PM #8
Looks like you will have to re-install Operating System.
pdoucette's Avatar
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07-Sep-2009, 04:57 PM #9
yea
thats what i figured but theres gotta be a way to fix it i need to get some important things off it.
TimCha's Avatar
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07-Sep-2009, 10:24 PM #10
You would be better off getting a new hard drive, installing Windows on that, installing antivirus and updates, then adding that hard drive back as a second.
TC
pdoucette's Avatar
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09-Sep-2009, 02:13 AM #11
nice
Good idea ill try that out in the next few days and let you know what happens.

thanks.
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