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Can't Windows Update

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Absnt_Mindd_Prof's Avatar
Junior Member with 1 posts.
 
Join Date: Aug 2009
Experience: Intermediate
27-Aug-2009, 12:20 AM #1
Can't Windows Update
I recently got rid of a malicious software program, WiniFighter, from my computer, and now I can't access windows update.

It was working just fine before the attack on my PC, and after I contracted it, it wouldn't work anymore. So I'm at least 90% sure this is the fault of a program from winifighter.

I've thoroughly scoured my computer for every file that came as a result of the malware, I've run AVG, Ad-Aware, and Norton, and I'm certain that any real threatening software is gone.

Now, other programs update just fine, like AVG and Norton, so I know it's not a connection problem, though, Spyware Doctor, which I downloaded to get rid of winifighter, won't update either. It didn't from the first moment I got it (any connection?).

Somehow whatever's causing this won't allow my web browser to fully connect to that particular server at Windows.

On Firefox it always says the connection to the server was reset while the page was loading.

Does anyone know anything that can help me? Or will I just have to end up re-installing Windows?
Phantom010's Avatar
Computer Specs
Trusted Advisor with 24,994 posts.
 
Join Date: Mar 2009
Location: Cyberspace
Experience: Advanced
27-Aug-2009, 12:39 AM #2
I hope you're not running two antivirus programs at the same time. Sounds like it (Norton and AVG)...

Please click here to download and install the HijackThis installer.

Run it and select Do a system scan and save a logfile.

The log will be saved in Notepad. Copy and paste the log in your next post.

Do not fix anything
flavallee's Avatar
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Trusted Advisor with 40,830 posts.
 
Join Date: May 2002
Location: Brandon/Valrico, Florida
Experience: Advanced
27-Aug-2009, 08:04 AM #3
Post a HijackThis log here, as requested.

Get rid of PC Tools Spyware Doctor and Lavasoft Ad-Aware.

Download Malwarebytes Anti-Malware 1.40 by clicking the green icon. Install it and update it, but don't run a scan with it yet.

If you've got both Grisoft AVG and Symantec Norton antivirus programs installed and running in the background, they're fighting with each other and making your computer more susceptible to infection. One of them needs to go.

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can't, malware, update, windows, winifighter

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