[mini123]

I ran the clean boot in safe mode and also normal mode and restarted the computer, everything is working ok now. I can go onto the internet and it has been working fine after 5 minutes now. Thank you soooooo much for your help!!!!!!!!!!!!! Could you tell me what the problem was with my computer?

Also, is it safer to have more than 2 antivirus installed on the computer? or should only install one?

[mini123]

Hi,

Now the computer freeze problem is fixed. When I changed it back to Normal mode, it didn’t work. When I finished, I uncheck the checkbox labeled "SAFEBOOT" and click on the General tab and set it for Normal startup but didn't work.
I tried a few times and restart my computer a few times already. After I changed it and press apply then ok, because it didn’t work. So I went back to Safe Mode and nothing was change….The safeboot was checked and under general tab-selective startup was selected.

Did I miss a step? Could you please help me out again??

[Hermitt43]

Originally Posted by mini123

Also, is it safer to have more than 2 antivirus installed on the computer? or should only install one?

You should NEVER have more than ONE antivirus program installed.

[Phantom010]

Originally Posted by mini123

Hi,

Now the computer freeze problem is fixed. When I changed it back to Normal mode, it didn’t work. When I finished, I uncheck the checkbox labeled "SAFEBOOT" and click on the General tab and set it for Normal startup but didn't work.
I tried a few times and restart my computer a few times already. After I changed it and press apply then ok, because it didn’t work. So I went back to Safe Mode and nothing was change….The safeboot was checked and under general tab-selective startup was selected.

Did I miss a step? Could you please help me out again??

Under the General tab, select Selective Startup instead. Reboot.

[Phantom010]

And, please post you HijackThis log as requested.

[mini123]

Hi Phantom,

To select "Selective Startup" under general tab - should I do it in Safe Mode or Normal Mode?

You asked me to run the HiJack this log, is it nesscary as the computer freeze problem is fix? or it hasn't been completely fixed yet until the HiJack this log step is complete?

[Phantom010]

It can be selected in Safe or Normal mode.

I need to see your HijackThis log to see if something else can be fixed or if malware can be detected.

[mini123]

I selected "selective startup" in Normal mode then reboot - it didn't work. The screen is still narrow and playing video on the Internet is still is slow motion.

OK, I am going to work on the HiJack.

I have 2 computers at home - If one computer is infected by virus, could the other computer be infected as well since they have the same IP address?

[mini123]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:21:01 PM, on 19/09/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Cyberlink\Shared Files\brs.exe
C:\Program Files\Funshion Online\Funshion\Funshion.exe
C:\Program Files\CyberLink\PowerDVD8\PDVD8Serv.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\QvodPlayer\QvodTerminal.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
c:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://update.microsoft.com/microsoftupdate
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: QvodExtend - {53AC8551-0DE0-4606-8A1E-A51AF20ADD60} - C:\Program Files\QvodPlayer\QvodExtend.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [BDRegion] C:\Program Files\Cyberlink\Shared Files\brs.exe
O4 - HKLM\..\Run: [Email Protection] C:\PROGRA~1\QUICKH~1\QUICKH~1\EMLPROUI.EXE
O4 - HKLM\..\Run: [Funshion] "C:\Program Files\Funshion Online\Funshion\Funshion.exe" /tray
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKLM\..\Run: [Messenger] C:\PROGRA~1\QUICKH~1\QUICKH~1\SCANMSG.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [On-Line Protection] C:\PROGRA~1\QUICKH~1\QUICKH~1\cateye.exe
O4 - HKLM\..\Run: [PDVD8LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD8\Language\Language.exe"
O4 - HKLM\..\Run: [Quick Heal Monitor] C:\PROGRA~1\QUICKH~1\QUICKH~2\op_mon.exe /tray /noservice
O4 - HKLM\..\Run: [RemoteControl8] "C:\Program Files\CyberLink\PowerDVD8\PDVD8Serv.exe"
O4 - HKLM\..\Run: [ResumeQuickupDownload] C:\PROGRA~1\QUICKH~1\QUICKH~1\acappaa.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [spywarefighterguard] C:\Program Files\Fighters\spywarefighter\SpywarefighterUser.exe
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [Update Scheduler] C:\PROGRA~1\QUICKH~1\QUICKH~1\UPSCHD.EXE /CHECK
O4 - HKLM\..\Run: [???6] "C:\Program Files\¿á6Íø\¼«ËÙ¿á6\Ku6SpeedUpper.exe" /start
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [QvodPlayer] C:\Program Files\QvodPlayer\QvodTerminal.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'Default user')
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {09BA8F6D-CB54-424B-839C-C2A6C8E6B436} - (no file)
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsof...?1233451854484
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1233451848484
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: McAfee Application Installer Cleanup (0269851241118196) (0269851241118196mcinstcleanup) - Unknown owner - C:\WINDOWS\TEMP\026985~1.EXE (file missing)
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe (file missing)
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe (file missing)
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
--
End of file - 8920 bytes

[Phantom010]

You have two installed antivirus programs, Avira and Quick Heal. Never run two at the same time. Even though Quick Heal isn't in your running processes, it does show in your Startup list. I think you should uninstall it as it may conflict with Avira or cause other conflicts.

[mini123]

Hi Phantom, I had already uninstalled Quick Heal yesterday. As of now, my computer only has Avira and Malwarebytes' Anti-Malware active. Is that ok to have these 2? or should I keep only one?
Anything else from the log that I should clean up on??

[Phantom010]

You still have traces of Quick Heal. You should uncheck it from your Startup list.

Avira and MBAM is OK.

You have too many Startup applications loading with Windows. This can significantly increase your Startup time.

You should definitely trim it down quite a bit. You have too many processes running in the background.

Click on Start > Run > and type msconfig.

Under the Startup tab, uncheck all unnecessary applications. Use these three websites to help you decide which items to uncheck:

Startup applications #1

Startup applications #2

Startup applications #3

Simply copy and paste the .exe files you see at the end of your HijackThis log's 04 (Startup) entries.

Remember, a lot of applications can be started manually when needed

[mini123]

Hi, that is done. I unchecked a lot of the unnesscary applications. It looks like some of them are Trojan something...now that I uncheck them, what does it do?
What do I do now? It looks like things are still a little bit in slow motion even I am in Normal Mode.

[Phantom010]

None of your Startup items are trojans. When consulting these websites for advice, you must make the right associations with the information they provide and the programs you have installed on your computer. The .exe files you see can either be legitimate - like the ones you have - but some viruses may also have those same .exe files.

[mini123]

I see. Thank you so much for the knowledge.

Now, is there any way my computer can run smooth? The images and video are in slow motion.

Sorry for asking silly question, if one computer is infected with virus, would the other computer be iinfected as well as they have the same IP address?

Thanks!!!!!