[Phantom010]

Do you even have a graphics card??? Is it integrated to your motherboard? In that case, it's a graphics chipset. Are you on a laptop?

[Phantom010]

Determining PC Motherboard Chipset Using Device Manager.


To determine the Chipset using Device Manager in Windows XP:

• Right-click on My Computer
• Choose Properties.
• Click on the Hardware Tab
• Click the Device Manager button.
• In the Device Manager, open the 'IDE ATA/ATAPI controllers' category.

You will see your chipset brand there. It could say Intel, VIA, NVidia, SiS, ALI, etc. This is the chipset brand that you have. It may also be possible to find out which model chipset you have.

• In the Device Manager, open the category System devices.
• In that category, find the driver listing for the chipset for System and Graphics Controller, or Processor to AGP Controller.

It may say something like these examples:

Intel 955X Processor to I/O Controller - 2774, which would mean you have an Intel 955X Express chipset.

Intel 82810eDC-133 System and Graphics Controller, which would mean you have an Intel 810e chipset.

Intel 82865G\PE\P Processor to AGP Controller, which would mean you have an Intel 865G/PE/P chipset.

Nforce4 PCI-Express Root Port, which would mean that you have a Nforce4 chipset.

Often the chipset will be contained in the 'System devices' category and will be the last of all the listed 'Intel' or 'Via' or other manufacture in a row.

Keep in mind that it may not be possible to identify all brands and models of chipsets, but the above methods will identify quite a few.

[Rollin' Rog]

It could be a display driver issue if it affects other actions. Problems with Adobe flash can also be affected by the browser using it; I've had the most issues with Firefox and typically use only IE or Opera when I want to view HD streams.

I don't know the extent to which Adobe uses DirectX but you might want to try this also:

run dxdiag and once it finishes opening, select the "display" tab.

Disable then re-enable all the DirectX "Acceleration" features.

[mini123]

HI Phantom,

Under IDE ATA/ATAPI Controllers, I see "Standard Dual Channel PCI IDE Controller". Under System Devices, I don't see any of the Intel, VIA, Nvidia, SiS, etc...The only related item I see is PCI.

Is this sufficient enough for you or you want me to go more details??

[Phantom010]

Right-click on an empty space on your desktop. Select Properties to open your Display Properties.

Select the Settings tab and click on Advanced. Select the Adapter tab. What does it say?

[mini123]

Hi Rollin' Dog,

Under Display > DirextX Features

DirectDraw Acceleration: Not Available
Direct3D Acceleration: Not Available
AGP Texture Acceleration: Not Available

The "Disable" bottom beside all 3 of them are not applicable. They are in grey and I cannot click on it.

[mini123]

Hi Phantom,

Under Adapter:

Chip Type: <unavailable>
DAC Type: <unavailable>
Memory Size: <unavailable>
Adapter String: <unavailable>
Bios Information: <unavailable>

[Phantom010]

Looks like you don't even have a display adapter on your computer!?!

[mini123]

How come? The video was working fine before the clean boot.
So what do I do now?

[Phantom010]

Is your computer plugged into a regular tv by any chance?

[Phantom010]

Could you post a new HijackThis log? I want to see what you've unchecked from your Startup list.

[mini123]

Hi Phantom,

Not right now, the computer is now plunged in to a computer monitor.
I will post the HiJack log.

[Phantom010]

I think this could be part of your problem:

O4 - HKLM\..\Run: [???6] "C:\Program Files\¿á6Íø\¼«ËÙ¿á6\Ku6SpeedUpper.exe" /start

It seems to trick people into thinking it will speed up/cache the video feed from a site similar to YouTube but in China.

[mini123]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:28:04 PM, on 25/09/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Funshion Online\Funshion\Funshion.exe
C:\Program Files\CyberLink\PowerDVD8\PDVD8Serv.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\QvodPlayer\QvodTerminal.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ca.msn.com/iat/us_ca.aspx
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://update.microsoft.com/microsoftupdate
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: QvodExtend - {53AC8551-0DE0-4606-8A1E-A51AF20ADD60} - C:\Program Files\QvodPlayer\QvodExtend.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [Funshion] "C:\Program Files\Funshion Online\Funshion\Funshion.exe" /tray
O4 - HKLM\..\Run: [PDVD8LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD8\Language\Language.exe"
O4 - HKLM\..\Run: [RemoteControl8] "C:\Program Files\CyberLink\PowerDVD8\PDVD8Serv.exe"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKCU\..\Run: [QvodPlayer] C:\Program Files\QvodPlayer\QvodTerminal.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'Default user')
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {09BA8F6D-CB54-424B-839C-C2A6C8E6B436} - (no file)
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsof...?1233451854484
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1233451848484
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: McAfee Application Installer Cleanup (0269851241118196) (0269851241118196mcinstcleanup) - Unknown owner - C:\WINDOWS\TEMP\026985~1.EXE (file missing)
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe (file missing)
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe (file missing)
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
--
End of file - 7411 bytes

[mini123]

I see. I do remember downloading the Ku6 program thinking it would speed up the Ku6 video, but it didn't work so I deleted that long time ago.

Would that program interfare with Adobe Flash Player?

Do I need to remove that completely or what do I do?