[Silkstyles]

I get the blue screen of death at startup on Windows XP Pro with this message: 0x0000007E (0xC0000005, 0xB9B6C174, 0xBA51ED44, 0xBA51ED40)

I am unable to get into safe mode, and get an error when trying to boot to Windows XP disk.

Any advice would be greatly appreciated

Processor
Type: Intel Core 2 Duo CPU E 4400 @ 2.00GHz
Speed: 2001MHz
Count: 2

Memory
Available: 2048MB

Thx

[Rollin' Rog]

Are you getting the same bugcheck in both cases?

http://msdn.microsoft.com/en-gb/library/ms795746.aspx

Error indicates a "memory access violation"

How about testing the ram? >>

Beginners Guides: Diagnosing Bad Memory

Memtest86 - A Stand-alone Memory Diagnostic

I would download and unzip the "pre compiled ISO" file.

Unzip it and just "open" it. If you have an installed burner program it should engage the burner's GUI automatically. You do not just copy and burn these; the burner must use its ISO burning interface.

If you don't boot to the scanner you may not have the CD rom first in the BIOS order, or the file was not burned correctly.

Could also be a display card fault -- but normally you can boot to Safe Mode with these. If you have integrated graphics as well as an installed card you might test by switching to integrated and removing the card.

[Silkstyles]

I guess there was a problem with the windows disc I had. I burnt a new disc with the ISO file and the service pack 3. Then I was able to boot from that new disc. I preformed a chkdsk /r and then did a windows repair. After that I was still only able to boot into windows through safe mode. I am preforming a Memory test with Memtest-86 v3.3 that was included on a Ultimate Boot CD I have. If the memory turns out okay what should be my next step?

[Silkstyles]

Memory test finished with no errors... Kinda wish it would have found something. Then I could have just went and bought new sticks.

Not so lucky I guess.

Still getting the BSOD with Stop code: 0x0000007E (0XC0000005, 0XB9B6C174, 0XBA51ED44, 0XBA51EA40)

But, I am able to boot into safe mode as stated before.

[Silkstyles]

Been reading post of others having this same issue and in doing so I have tried disabling all unnecessary items in the startup and services. Still no luck.

[Saga Lout]

Originally Posted by Silkstyles

Been reading post of others having this same issue and in doing so I have tried disabling all unnecessary items in the startup and services. Still no luck.

Can you open up to Show Hidden Files and untick Hide Protected Files in Control panel>Folder Options>View menu and then navigate to Documents and Settings to see if your previous login still exists and still has the files you're looking for? Also, if you post back , can you please say how much hard disk free space you have?

[Rollin' Rog]

By windows "repair" do you mean a reinstall (over the top)?

In doing the "Clean Boot" did you "hide" the Microsoft services and then disable the rest -- I'm not sure what you mean by "unnnecessary" startups.

First, restart in Safe Mode if necessary -- (tap the f8 key promptly on startup and choose the Safe Mode option from the boot menu) or Normal mode

Then:

Run msconfig and select the "Services" tab. Check "Hide Microsoft Services" and then disable the rest. Also uncheck "load startup items" on the general page.


Now restart and test the issue at hand

If no problems, run msconfig and recheck half the disabled items on the Services tab. Test again. If the problem recurs, UNcheck half the items you just checked to narrow down the culprit.

If the problem didn't occur, check the other half, so all the Services are enabled -- proceed to do this on the startup tab as well.

Get the idea? You want to isolate the problem to a specific startup if possible.

Note: if you already have items unchecked under msconfig > startups and are in “selective” startup mode – you should note what these are before beginning. They will need to be de-selected again.



http://support.microsoft.com/kb/331796/en-us

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Also get me the minidumps for any BSODs

I can run a debugging utility on the dump files if you do this:

1 > create a new folder on the desktop and call it "dumpcheck" or whatever you like
2 > navigate to c:\windows\minidump and copy the last few minidump files to that folder. *this assumes 'c' is your boot drive, if it is not, subsitute accordingly
3 > close the folder and right click on it and select Send to Compressed (zipped) Folder.
4 > use the "manage attachments" in the "advanced" reply window to upload that zip file here as an attachment.

This might point us to a non Microsoft driver causing the error, if one exists for it.

If you do not see any minidumps, be sure you are not using any cache cleaner such as CCleaner. Also run sysdm.cpl and select Advanced > Startup and Recovery. Make sure "small memory dump" is the one chosen under "write debugging information" and the location should be %systemroot%\minidump

[Silkstyles]

Saga Lout - I'm not sure what files your referring to that I need from previous logins, but I do have Hidden files shown and my hard drive has 186GB with 79GB used and 107 GB Free space.

Rollin Rog - Yes I mean I reinstalled over the top, and yes I hid Microsoft services and then disable the rest that were shown. I am only able to access windows in safe mode at this time. The BSOD comes when I try to load windows into normal mode. The Windows loading screen comes up, the loading bar starts to load, and then the BSOD.

I have messed with this for 3 days now. I'm done. Time to format. Thanks for the effort.

[Rollin' Rog]

Okeydokey -- reinstalls do not remove malware or correct most non system registry issues.

You might be looking at a hardware problem -- but your clean install will verify that one way or another.

If you still have problems after that, just remove all the hardware you can and see if you can isolate it that way.

You can also try Safe Mode with Networking support -- if you encounter a problem there, but not in regular Safe Mode -- then look at your NIC for issues.

Finally if you haven't done the clean install yet -- you might try creating a new User Account from Safe Mode and booting to that, or test the Guest account.

[Silkstyles]

After doing a clean install, my monitor was getting a random no signal message while the pc was running. So, I assumed the graphics card had failed. Pulled it out and 4 of the terminals on it had blew out. Went and got an updated one. I needed to update it soon anyway. It was a e-GeForce 7600 GT 256MB 128bit card. Replaced it with a PNY 9800 GTX+ 512MB 256bit card. So, got a new card, improved pc performance with the clean install and I'm happy. Thx for the help...