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14-Oct-2009, 03:56 AM
#1 | |
| Solved: Slow startup Hello guys, Over the past several months my computer has become very slow in terms of start-up. Start-up generally takes in excess 5-7 minutes. I have already removed a large portion of programs from start-up, but the start-up time is still considerable. In addition, my computer also makes an error noise during start-up, but no error prompt appears. Below are my pc specs: Age: Approx. 2-3 years old OS: Windows XP Professional (v2002) SP3 CPU: Intel Core 2 CPU 6300 @ 1.86 GHZ RAM: 0.99 GB HDD: Standard 40 GB (C: ) drive for programs with 21.6GB free Standard 182 GB (D: ) drive for data with 132 GB free Below is my HijackThis log: Quote:
Thanks, Erazen |
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14-Oct-2009, 04:05 AM
#2 | |||||
| There are issues in your log but it needs to go to the Malware and HJT Logs forum for best advice so I'll click on Report when I post this to ask the Mods to move it for you. That error sound could be a memory stick showing signs of problems. If that 1Gb of RAM is made up of two sticks, you might try removing one stick to see if it improves matters. If it doesn't, pop it back and withdraw the other.
__________________ Be it ever so humble, there's no place like 127.0.0.1 |
14-Oct-2009, 01:13 PM
#3 | ||||||
| I'm going to move this back, at-least for the time being, since I don't see any malware there -- and treat it as a "performance" issue. Please answer any questions below which you have not already answered -- also can you describe the "error" sound you hear? Review item 6 in the list below with particular attention. And do you see any repeating error messages in the Event Viewer (run: eventvwr.msc) and look at both the system and applications logs. For any repeating error, double click it to read the description, and use the double-paper copy icon to copy it to a reply here. Just do a select few of these. Look in particular for "Disk" errors in the system log which might indicate bad blocks on the drive. PERFORMANCE QUESTIONS: 0 > when did the problem seem to be begin? 1 > is it very slow to boot up? 2 > do programs open slowly? 3 > does the same behavior occur both on and off the internet. Or with no connection at all? 4 > does it matter how long the system has been on, and does a restart improve things? Slow performance issues can often be due to overheating, so if the system is faster after it has been shutdown for a while and then restarted -- that would be especially suspect. To check for possible problems here, shutdown, open the case and blow out any accumulated dust. Then turn it on and check to see that the fan is working. Sometimes it helps to physically clean the fan. If a laptop, check to see that the vent is clear of dust and verify the fan is working. Temps and fan speed can usually be monitored with SpeedFan (except on Dell desktops), a free utility. 5 > if you do a ctrl-alt-del, do any processes show excess cpu usage, other than System Idle Process? 6 > If you open the Device Manager (run devmgmt.msc) and select the entry for IDE ATA/Atapi and select the Primary IDE > Advanced Settings, does it say the "current transfer mode" is Ultra DMA or PIO? If it says PIO or even just DMA (rather than “ULTRA” DMA, first ensure "Use DMA if Available” is selected, then select the driver tab and uninstall the driver and reboot. Then check again. Alternately you can run the script on this page >> http://winhlp.com/node/10 *note that the above will not apply to RAID drive configurations. ___________________________________________________________________________ _ COMMIT CHARGE Do ctrl-alt-del to open up the task manager. Select the "performance" tab. Let me know what you see under: Physical Memory Total: this is your total installed ram -- "physical" memory Available: this is the amt of real "physical" memory presently uncommitted Commit Charge Total: this is the combination of total physical and virtual memory currently in use Limit: this is the total physical and virtual memory available Peak: this is the most you have had in use in this session |
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15-Oct-2009, 07:33 AM
#4 | ||||
| Thanks in advance The error sound is the deep, blunt sound associated with the red-circle-white-X error messages. I ran event viewer as you requested. In system, I noticed the following: Quote:
In Application, I noticed the following: Quote:
PERFROMANCE QUESTIONS - ANSWERS: 0 > Problem began months ago. It seemed to creep up on me, although it may have been as slow then as it is now and I dismissed it as being something tolerable. On that note, I'm wondering if using Symantec as an anti-virus program is the main reason (or at least one of the main reasons) for the slow-computer problem, as it may have began around the time I (or rather, we) switched to Symantec. I don't exactly remember warming up to the change either. 1 > It doesn't take long to boot up at all, taking about 0.5-1 min to reach the windows desktop. It's start-up that's taking ages - 5-7 mins. 2 > Programs open really slowly during the first 5-7 mins. After that, they open normally within seconds and taking at most 0.5-1min to open if it's a larger application. 3 > Same behaviour occurs even when I tried to boot with the internet cable disconnected. 4 > The system operating speed is consistent over any period of time after start-up (However, if I left Internet Explorer or some game open and unchecked, a great deal of memory leaks occur such that they may take up >100,000 K of memory usage. I guess that's a different issue altogether though). 5 > Processes that show excess usage are: iexplore.exe (User but not initiated at start-up; ~70,000K) msnmsgr.exe (User, automatic; varies during startup from 20,000-60,000K; when stabilised after startup it takes ~30,000K) rtvscan.exe (User, automatic; varies during startup from 12,000-90,000K; When stabilised after startup it takes ~8,000K) sqlservr.exe (System, ~30,000K) svchost.exe (System, 8 processes, varying totalling ~80,000K with the highest at 30,000K) 6 > I checked the IDE and ran the script. There were no PIO settings. COMMIT CHARGE Quote:
Quote:
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15-Oct-2009, 11:36 AM
#5 | ||||||
| Make use of this site to research the "Startup Item" list in Start - Run - MSCONFIG - OK - Startup(tab). I see several of them that don't need to automatically load and run. ---------------------------------------------------------------- Also, these services in Start - Run - SERVICES.MSC - OK can be changed from Automatic to Manual. Google Update Service Google Software Updater Java Quick Starter NVIDIA Display Driver Service Viewpoint Manager Service --------------------------------------------------------------- |
15-Oct-2009, 01:47 PM
#6 | ||||||
| BDVEDISK relates to "Bit Defender" which you seem to have uninstalled; although the error exists I don't think it is a source of problems and would likely be a diversion to address now. HYRDBios looks to be related to your tablet; you may need to reinstall that, or uninstall it if not critical -- I don't know how much of an issue it is in your problems. Event Source: Userenv Event Category: None Event ID: 1517 There is a "fix" for this, and it could be helpful since you may have incomplete or corrupt user data without it See this >> http://www.microsoft.com/downloads/d...displaylang=en The rest seem inconsequential to me. For item 5 it is the CPU usage that I am looking for, not Memory usage. Personally I would recommend a less resource hogging Antivirus program than Symantec. I like the free version of Avast myself. Quote:
http://www.google.com/search?client=...utf-8&oe=utf-8 You have a server configuration installed here; note that this will NOT be disabled using the "Clean Boot" instructions below, since it is a Microsoft application. But if you have to ask what it is, you should probably uninstall it through Add/Remove programs. Disabling it is a bit tricky. You may find "clean boot" troubleshooting helpful >> Run msconfig and select the "Services" tab. Check "Hide Microsoft Services" and then disable the rest. Also uncheck "load startup items" on the general page. Now restart and test the issue at hand If no problems, run msconfig and recheck half the disabled items on the Services tab. Test again. If the problem recurs, UNcheck half the items you just checked to narrow down the culprit. If the problem didn't occur, check the other half, so all the Services are enabled -- proceed to do this on the startup tab as well. Get the idea? You want to isolate the problem to a specific startup if possible. Note: if you already have items unchecked under msconfig > startups and are in “selective” startup mode – you should note what these are before beginning. They will need to be de-selected again. http://support.microsoft.com/kb/929135/en-us >> writen for Vista but applies just as well to XP
__________________ What The Dormouse Said "He Not Busy Being Born, Is Busy Dying" Does this path have a heart? Last edited by Rollin' Rog; 15-Oct-2009 at 01:59 PM.. |
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16-Oct-2009, 11:16 AM
#7 |
| Problem solved! Problem: Slow start-up Reason: Symantec Antivirus is a resource hog (confirmed using the clean boot method) Solution: Switch from Symantec to Avast! Antivirus Result: Start-up time is reduced dramatically to 1-1.5 min, about a fifth of what it was before (5-7 mins). In addition, I've cleaned up a lot of my system of unnecessary clutter, although it is by no means perfectly clean. Other actions taken that did not necessarily fix the problem but contributed to a healthier system included: - Removal of Microsoft SQL Server, freeing up ~300MB - Removal of unused programs, freeing up ~600MB - Disabled unnecessary services and further start-up services - Fixed the HYRDBios error by uninstalling the tablet driver (no longer needed) - Fixed the Userenv error by using the User Profile Hive Cleanup Service - Cleaned up my registry Although I still have one unresolved problem: the mysterious error sound. But for now, that will have to wait another day. More importantly... To all contributers, especially to Rollin' Rog: Thank you for your kind assistance! ![]() |
16-Oct-2009, 11:58 AM
#8 | ||||||
| You're welcome -- the bugger came with my Vista/Acer desktop and when I installed it it doubled the boot-up time -- lol I guess things haven't changed. |
| Tags |
| computer, minutes, programs, slow, startup |

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