[ox_marina_xo]

Everytime we try to play a file with sound on the internet a pop up appears saying

LAME MP3 codec c0.9.0 - 3.95 (stable)
LGPL lience
Steve Lhomme + LAME developers
http://www.mp3dev.org/
icon : Lucas Granito

once we click ok the whole internet page usually closes, it only says it the once each time you go on.
It also won't play music we own such as our own music files. It says:
"Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly."
We are never using the file anywhere else and there are inbuilt speakers.

can someone please help we haven't had sound in 6 months we cant think of anything.

[patrikspongh40]

Are you sure it's not a driver? Have you tried updating your audio or sound driver?

Heidi

[ox_marina_xo]

ah ya this is where im not sure what to do, how do you update it?

[patrikspongh40]

Start-control panel-performance and maintenence-click on system then on the hardware tab, then click on device manager.click the + next to sound,video game controllers, double click audio controller then click the driver tab, update driver. Let me know what happens.

[patrikspongh40]

If this doesn't work: what kind of computer and what OS do you have?

[ox_marina_xo]

Ya i can't performance and maintenence in the control panel.
Its a windows XP

[patrikspongh40]

What do you mean you can't??? You have no control panel?? Please clarify.....

[ox_marina_xo]

What I ment was, I can't find performance and maintenence in the control panel

[patrikspongh40]

In the control panel it says: Pick a Category, below it are two columns at the bottom of the first column is" performance and maintenence"

[ox_marina_xo]

Theres 7 options under the sound, video and games controller. But i said undate on all of them but they said they where ok but there is a yellow exclamation mark beside C-Media AC97 Audio Device

[patrikspongh40]

so under c-Media AC97 Audio Device try to update the driver. What kind of computer do you have? Make and model number

[ox_marina_xo]

Ya i tried updating it didnt do anything it said it couldn't find a better match for the hardware than whats there.
Its iQon technologies
Im not too sure of a model number but i found at the back it says
A8 Pundit
35PMA17628
Im not too sure what that is thou

[patrikspongh40]

You can try: www.driverguide.com you can register for free and search for your driver there. I really need know the model of your computer it must of came with some kind of book, is it a laptop? I tried searching for your driver but I don't have enough information. If you don get anywhere with that, try: http://en.softonic.com/s/multimedia-...ller-driver-xp Next to the blue realtek sign on the left: AC'97 Audio Codec A3.83
AC'97 Audio Codec A3.83 click on that and download then try to update your driver the same way I showed you. Let me know......

[ox_marina_xo]

i have tried it serveral times it keeps saying theres no better software. The exclamation mark is gone but the sound still isn't working. i was looking throu settings and the speakers test make noise but thats the only thing that seems to work.