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Solved: Takes forever to open an application


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aleash's Avatar
aleash aleash is offline
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Join Date: Jun 2007
01-Nov-2009, 08:29 PM #1
Solved: Takes forever to open an application
Hi and thanks for reading my post. I recently reloaded windows xp from scratch in a 2004 dell inspiron laptop using Dell cd's. It was working fine with sp2, but later I added sp3 and now computer takes about 5 minutes to open an application (anything from MSOffice apps to web browsers to anything else. After it finally comes up, it works slow but doable.
I would like to know what are the things I should be looking at that could be slowing the process so much. Is sp3 related? I'd rater not remove sp3 since all the applications were loaded after sp3 was installed, and I don't want to mess that up.

Thanks!
Phantom010's Avatar
Computer Specs
Trusted Advisor with 32,744 posts.
 
Join Date: Mar 2009
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01-Nov-2009, 08:47 PM #2
Please click here to download and install the HijackThis installer.

Run it and select Do a system scan and save a logfile.

The log will be saved in Notepad. Copy and paste the log in your next post.

Do not fix anything
aleash's Avatar
aleash aleash is offline
Member with 41 posts.
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Join Date: Jun 2007
03-Nov-2009, 07:55 AM #3
Hijackthis log file attached
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:54:25 AM, on 11/3/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Cisco Systems\SSL VPN Client\agent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\Program Files\McAfee\VirusScan Enterprise\vstskmgr.exe
C:\WINDOWS\System32\RegSrvc.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\1XConfig.exe
C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\NWTRAY.EXE
C:\Program Files\McAfee\Common Framework\UdaterUI.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Apoint\HidFind.exe
C:\Program Files\McAfee\Common Framework\McTray.exe
C:\Program Files\McAfee Security Scan\1.0.150\SSScheduler.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\WINDOWS\system32\WISPTIS.EXE
C:\Program Files\McAfee\VirusScan Enterprise\mcshield.exe
C:\Program Files\McAfee Security Scan\1.0.150\McUICnt.exe
C:\Program Files\Common Files\Adobe\Updater6\Adobe_Updater.exe
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Daniela1\My Documents\Downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.clemson.edu/public/regula...de_regulation/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan Enterprise\scriptcl.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [ZCfgSvc.exe] C:\WINDOWS\System32\ZCfgSvc.exe
O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [NWTRAY] NWTRAY.EXE
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\McAfee\Common Framework\UdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: McAfee Security Scan.lnk = ?
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {2EDF75C0-5ABD-49f9-BAB6-220476A32034} (System Requirements Lab) - http://intel-drv-cdn.systemrequireme...eqlab_srlx.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Client Update Service for Novell (cusrvc) - Novell, Inc. - C:\WINDOWS\system32\cusrvc.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - C:\Program Files\McAfee\Common Framework\FrameworkService.exe
O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\mcshield.exe
O23 - Service: McAfee Task Manager (McTaskManager) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\vstskmgr.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\System32\S24EvMon.exe
O23 - Service: Cisco Systems, Inc. STC Agent (STCAgent) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\SSL VPN Client\agent.exe

--
End of file - 7589 bytes
Phantom010's Avatar
Computer Specs
Trusted Advisor with 32,744 posts.
 
Join Date: Mar 2009
Location: Cyberspace
Experience: Advanced
03-Nov-2009, 09:40 AM #4
You should uninstall Windows Desktop Search 4.0 (SearchIndexer.exe). It's known to slow down computers.

Also, McAfee is a system resource hog. You should consider a much lighter, faster and effective alternative.

How much RAM do you have? Right-click on My Computer and select Properties. Under the General tab, you'll see your amount of RAM at the bottom of the window.


You have too many Startup applications loading with Windows and too many processes running in the background. This can significantly increase your Startup time and affect overall performance.

You should definitely trim down your Startup list. Other than your security software, very few applications need to load with Windows at startup.

Click on Start > Run > and type msconfig.

Under the Startup tab, uncheck all unnecessary applications. Use these three websites to help you decide which items to uncheck:

Simply copy and paste the .exe files you see at the end of your HijackThis log's 04 (Startup) entries one by one.

1-
System Lookup (my favorite - for this one, you can paste the whole 04 entry)

2-
PC Review - Startup Files Database

3-
Startup Applications List

Remember, a lot of applications can be started manually when needed.

A list of names and files will appear. At the end of each entry, you'll notice a symbol:

Y = Normally leave to run at start-up

N = Not required - often infrequently used tasks that can be started manually, if necessary

U = User's choice - depends whether a user deems it necessary

X = Malware, spyware, adware, or other potentially unwanted items

? = Currently unknown status

Make sure to choose the correct information in the list, relating to the actual programs installed on your computer. Do not be alarmed by red "Xs" pointing to malware, especially if I haven't seen any in your HijackThis log. I do check before recommending this trimming.

Example:

Copy the following entry from your HijackThis log:

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

Paste it in this website: 1-
System Lookup

Now
here is what you get. On line #7, you'll see the Name (QuickTime Task), the Filename (Qttask.exe), the Description and at the end of the line, you'll see a N, meaning Not required - often infrequently used tasks that can be started manually, if necessary.So, you can without a doubt uncheck it from your Startup list.

After rebooting, when the small System Configuration Utility window appears, ignore the message. Put a check mark in that window, then click OK.
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aleash's Avatar
aleash aleash is offline
Member with 41 posts.
THREAD STARTER
 
Join Date: Jun 2007
05-Nov-2009, 02:39 PM #5
Thanks
I removed windows search, and a couple of other programs I wasn't really using. Then I went to msconfig and startup and unchecked about 6-7 startups I don't really use, restarted the computer and it's working much better now. It still has a slow start-up, but opening and switching applications is a lot faster now by I would say 80%.
I left McAfee, because I also have it in another computer and it doesn't cause any slow down there. I did remove the McAfee security scan, but not the anti-virus program.
If I needed to bring back a start up I stopped, do I just go back to msconfig and add them back up or does windows automatically asks me if I want to start that item?

Thanks so much
Phantom010's Avatar
Computer Specs
Trusted Advisor with 32,744 posts.
 
Join Date: Mar 2009
Location: Cyberspace
Experience: Advanced
05-Nov-2009, 02:44 PM #6
I'm sure you could uncheck a few more applications...

Glad I could help.
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