[monica_judge]

I am running XP on a Dell Inspiron 1700 laptop, the other day I decided to run an anti virus program which deteched a virus and deleted it, but to complete the process it asked me to restart my computer, which I did.

Now on start up I get the blue screen of death, even if i try to access safe mode!!!

I dont mind reformating my laptop but I don't have a disk, can anyone be of help?

[etaf]

you can get recovery Disks from Dell for a fee if you contact them......

have you tried last known good configuration

[monica_judge]

Originally Posted by etaf

you can get recovery Disks from Dell for a fee if you contact them......

have you tried last known good configuration

Thank you for your reply etaf, I have tried all the option on the partition and after pressing enter they all lead me to the blue screen.

[etaf]

whats on the bluescreen ?

I think you will need the Disks to go much further -
Just an off chance (has fixed black screens before) remove the battery

I suspect the antivirus has removed a system file

[monica_judge]

Originally Posted by etaf

whats on the bluescreen ?

I think you will need the Disks to go much further -
Just an off chance (has fixed black screens before) remove the battery

I suspect the antivirus has removed a system file

The screen is more or less the same as this....

http://jmobley123.files.wordpress.co...-of-death1.jpg

the battery trick dint work, I think im goin to have to source the recovery disk, thank you for your help though, much appreciated.

[etaf]

well this is the details of that stop code - when you say more or less - I would need to know the filename and stopcode if different

http://support.microsoft.com/kb/888399

[monica_judge]

Originally Posted by etaf

well this is the details of that stop code - when you say more or less - I would need to know the filename and stopcode if different

http://support.microsoft.com/kb/888399

It says the folloring

A problem has been detected and windows has been shut down to prevent damage to your computer

UNMOUNTABLE_BOOT_VOLUME

if this is the first time youve seen this stop error screen,restart your computer. if the screen appears again follow these steps:

check to make sure any new hardware or software is properly installed. if this is a new installation, ask you hardware or software manufacturer for any windows updates you might need.

if the problem continues disable or remove any newly installed hardware or software disable BIOS memory option such as chacing or shadowing. if you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and then select safe mode.

Techinical information:
*** STOP: 0x000000ED (0xc0000006, 0x00000000, 0x00000000)

[etaf]

Ok - igmnore last post
this is the error
http://support.microsoft.com/kb/297185
you will need the windows disk

But check the Harddrive is seen in Bios
as it starts you should get F2 or Del to enter setup

[monica_judge]

Originally Posted by etaf

Ok - igmnore last post
this is the error
http://support.microsoft.com/kb/297185
you will need the windows disk

But check the Harddrive is seen in Bios
as it starts you should get F2 or Del to enter setup

The hd can be seen in Bios.

Thank you for the link and all the help.

[monica_judge]

I sourced a recovery cd and have now restored my laptop, thank you for all the help!!