A few weeks ago, I had a malware problem, which I fixed.
Since then, whenever I want to shut down, my computer will not. I have to use the big blue button on the front of the CPU to shut it down for the night. The normal cycle does not function to do so.
Do I need to reload Windows to correct this, or is there another easier, faster way to diagnose and fix this problem?
This is one thing to try, but it's a bit of a pain- depending.
Go through your start-ups, one-by-one (at a time) and prevent it from loading when you boot. Once booted, shut down. If it still hangs, re-establish that program in the start-ups and move to the next.
The purpose is to rule out one running program possibly causing the shut-down hang.
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