[inetbogey]

hi guys,
my inlaws have a gateway with XP media on it.
they told me that the machine said it was updating and going to reboot.
after that it never rebooted. when they turned it on they got a reboot loop going.
when i looked at the error msg it was the 7e stop error. with nothing else
i did a search but just could not find anything like this.
i can not boot into safe mode or normal mode.
i have done a chkdsk /r /p several times but still no go.
i have taken the HDD and was able to clone it with acronis to a larger drive.
i put the HDD in a different pc and same thing.
does anyone have any thoughts?
thanks.
inetbogey.

[helpful]

Couple of Questions:

Q1: Does Windows do memory dump during the bsod?, if so please zip and post the contents of your C:\windows\minidump folder

Q2: What are the minor error codes after 0x0000007E?

Q3: Is there a system driver referenced in the bsod message?

[inetbogey]

No, no mem dump.
the minor codes are:
stop: 0x0000007E (0x80000003, 0x805c49b8, 0xf79382b4, 0xf7937fb0)
i looked for these other code numbers but did not find anything.
after thess numbers ther is nothing else
thanks.
inetbogey.

[helpful]

Is your processor amd? If so try the below steps:

Starting the Windows Recovery Console

1. Boot from the Windows XP Setup CD.
2. Select the repair or recover option by pressing R.
3. When you are prompted, type the Administrator password {if in doubt hit enter and leave blank}.
4. Type disable intelppm
5. type exit

Otherwise this problem is most likely due to system driver being updated via windows update. A repair or fresh install is the only other option without knowing what specifc driver is causing the error. Please backup important data first!.

Repair:

http://michaelstevenstech.com/XPrepairinstall.htm

[inetbogey]

The box is running an intel Pentium D.
i think i have to ask them to find the recovery disks.
(i do find it hard to believe that i am the only one with this problem code and Microsoft has nothing on it.)
i will let you know what happens.
thanks.
inetbogey.

[helpful]

http://support.microsoft.com/kb/330182

Gives some tips... regarding step five please note the service pack level will modify the creation date for some microsoft driver files.

[inetbogey]

well, i can't say that i have ever had a repair work. i had an xp disk form my pc and used it to do the repair install but the Key code from the Gateway does not work. so i can not do a repair install.
does anyone know why the key code would not work??
thanks.
inetbogey.
PS is there anything on the UBCD that could help me??

[vicks]

The key code isn't working probably because it is an OEM (made for just that brand of computer.
Vicks

[pccare_himanshu]

Try these KB articles

http://support.microsoft.com/kb/953356
http://support.microsoft.com/kb/330182