[Jacoub]

Dear Tech support members,

I have recently installed a fresh copy of windows XP on my vaio VGN-SZ770N, everything was goin smooth untill i installed SP3, after installing SP3 and tried to restart my laptop, the laptop was on "Windows is shutting down" blue screen for like 30 mins, so i turned it off manually and turned it on again, now it stops on the black screen with windows XP logo and the loading animation and never get passed that, i can use it in safe mode only, the reason of me installing a win xp is that i had exactly the same problem when Vista was installed on the laptop, it wouldnt get passed the black loadin screen as well, im wondering if this is a hardware failure ?

Also before installing SP3 i had the Form1 window that pops whenever you start your computer


Any suggestions is highly appreciated

[Frank4d]

Form1 is probably malware, and installing SP3 on a computer that has malware usually results in problems.

I suggest running a full scan with Malwarebytes http://www.malwarebytes.org/mbam.php and let it fix everything it finds.

[Jacoub]

now the laptop wont even power on,, i think the MB died..