[felj]

when i click turn off it just hangs saying "Windows is shutting down"i have to manually turn it off by pressing the power button

[DKTaber]

What OS do you have? What did you do, install or uninstall just before this started happening? Have you run malware and virus scans? Have you tried doing a system restore back to a date when the computer functioned properly?

[felj]

i have windows xp media center edition SP3.this started a VERY LONG while ago. i contacted pcworld and they said there is nothing they can do except reinstalling windows.i run norton scan 3 times a week. i cant doa system restore cos i can't remember how it has been since this started

[Lance1]

Go to start \ run and type msconfig Go to the startup tab and remove all non-essential app's from starting up, apply and restart. Post back with results.

[DKTaber]

If all else fails, do a Windows repair. If you have a Windows CD, insert it in your CD/DVD drive and restart. Do NOT select 'Repair Console'; select install Windows, and when it says that Windows is already installed, select Windows repair (hit the 'R' key). It will replace all missing or corrupted Windows files. If you don't have a Windows CD, use the recovery discs that came with the computer or that you (should have) created immediately after buying the computer.

[felj]

Lance1,
i turned off everything except nwiz.exe, NvCpl.exe and ccApp.exe and restarted...but its still the same
DkTaker,
i dont have a Windows CD

[DKTaber]

Originally Posted by felj

Lance1,
i turned off everything except nwiz.exe, NvCpl.exe and ccApp.exe and restarted...but its still the same
DkTaker,
i dont have a Windows CD

What about your recovery disc(s)? If the computer didn't come with a Windows CD (something I personally would not accept) OR recovery disc(s), the HD should have a recovery partition on it -- drive D:-- and your Start menu programs should include a Recovery entry. Click it and follow the prompts.

[Lance1]

Originally Posted by felj

Lance1,
i turned off everything except nwiz.exe, NvCpl.exe and ccApp.exe and restarted...but its still the same
DkTaker,
i dont have a Windows CD

To be safe, unplug from the net and disable all app's. It possible that one of them could the problem. If it works start enabling them one at a time. It's better to start simple and work your way to complicated.

[felj]

what do you mean by unplug from the net and disable all apps?

[felj]

Originally Posted by DKTaber

What about your recovery disc(s)? If the computer didn't come with a Windows CD (something I personally would not accept) OR recovery disc(s), the HD should have a recovery partition on it -- drive D:-- and your Start menu programs should include a Recovery entry. Click it and follow the prompts.

there is nothing about recovery in my start menu...i really hate this computer

[Lance1]

Originally Posted by felj

what do you mean by unplug from the net and disable all apps?

Remove the Internet cable from the back of the computer And disable the remaining apps in msconfig \ startup.

[felj]

i turned off disabled everything then turned it off..but it still didnt shut down properly..and when i turned it back on NvCpl.exe was tuned back on automatically

[DKTaber]

NvCpl.exe is an Nvidia service, which means you have an Nvidia graphics card or built-in graphics on your motherboard. It has to load, else no video.

I have never encountered a computer that did not have (a) a Windows CD, (b) recovery discs, (c) a recovery partition on the HD, or (d) a program on the HD to create recovery discs. IMO, one or more Windows files have become corrupted, and the easiest way to fix it/them is to do a Windows repair or recovery disc install. If you cannot find one of the things mentioned, you should try to borrow a Windows XP CD from a friend who has one and use it to run a repair. Failing that, buy Windows XP on eBay (e.g., http://cgi.ebay.com/Microsoft-Window...item56370b9e79).

[Lance1]

felj, post the make, and the model of your computer. I want to check you're hardware specs.

[felj]

Originally Posted by DKTaber

NvCpl.exe is an Nvidia service, which means you have an Nvidia graphics card or built-in graphics on your motherboard. It has to load, else no video.

I have never encountered a computer that did not have (a) a Windows CD, (b) recovery discs, (c) a recovery partition on the HD, or (d) a program on the HD to create recovery discs. IMO, one or more Windows files have become corrupted, and the easiest way to fix it/them is to do a Windows repair or recovery disc install. If you cannot find one of the things mentioned, you should try to borrow a Windows XP CD from a friend who has one and use it to run a repair. Failing that, buy Windows XP on eBay (e.g., http://cgi.ebay.com/Microsoft-Window...item56370b9e79).

i think there is a program on the hd to create a recovery cd but i cant find it
and the link is for windows xp home edition my one is media center edition