[Renni]

The following updates were not installed:

Security Update for Windows Media Format Runtime 9, 9.5 & 11 for Windows XP SP 3 (KB968816)

I have tried over and over without success to perform this *crucial* update. At first there were several items failing to be updated but as I did them individually, this one seems to be the trouble source.

I install using automatic updates, express and manual, with no luck. So then I head over to the microsoft download website and try installing from there, but still no luck. My little yellow exclamation point shield has camped out permanently on my task bar, and Microsoft seems to think this update is critical to the safety & performance of my pc.

I am running Windows xp, (idk what version, don't think it's pro) and any other information you need I will get to you if you would just talk me through how to do that.

Your consideration of my problem is much appreciated. I do hope someone has the ~magic answer~ to my ~not-so-magical question~. Thanks so much.

[stantley]

What version of Windows Media Player do you have?

[Renni]

Windows Media Player Version 11

[stantley]

What's the error message you're getting when the update fails?

[techkid]

You might want to check two things. First, make sure it is not already installed. There are occasions that Windows might incorrectly ask you to install updates that you already have (I've had this happen a couple of times ).

Go to Start > Control Panel > Add or Remove Programs. Check to make sure that the 'Show Updates' box is ticked, and scroll down to "Windows XP - Software Updates". It should come under "Security update for Windows Media Player (KB968816)".

If it is not, and still not able to install, you can download and install the patch file directly from Microsoft:

http://download.microsoft.com/downlo...16-x86-ENU.exe

Let us know how this goes.

[Renni]

Error msg is -- Some updates could not be installed.

Still working on the other suggestion will report back asap.

[Renni]

It is not in the list of add/remove programs. I tried the link you provided and everything seemed to work well up to the end when I got an error while extracting that reads "access is denied".