[Antlers]

I am using XP Home Edition SP3 on an HP i770uk PC and am unable to open Firefox, IE8 or links in an email to access internet. After 3 days of trying I am managing with BT Yahoo! But would like to return to IE8. When I try to open IE 0r Firefox there is momentary movement but nothing opens even when I try "without add-ons". I have tried in Safe Mode with no success in either but Outlook Express still accesses broadband (BT). AVG updates itself as has Adobe, Skype still works. I have virus checked twice with AVG and run Iolo System mechanic Version 6 to clean the system and Registry to the point that the system is rated excellent. I am convinced that the cause is somewhere in IP addresses or similar but get no response from inserting "ipconfig/all" in the Start/Run command line nor from "ipconfig/renew". (These from reading through a previous thread.) "nslookup" yielded "Default Server api.home and Address: 192.168.1.254 and when I now tried ipconfig/all and renew the results were the same with IP address 192.168.1.67; subnet mask 255.255.255.0: Default gateway 192.168.1.254 for both. I only have limited experience experience around these areas and assume I have done something unforgivable whilst trying to network to an older ME base machine! After 3 days of searching various threads I am no closer. Please help! Antlers

[Saga Lout]

Originally Posted by Antlers

I am using XP Home Edition SP3 on an HP i770uk PC and am unable to open Firefox, IE8 or links in an email to access internet. After 3 days of trying I am managing with BT Yahoo! But would like to return to IE8. When I try to open IE 0r Firefox there is momentary movement but nothing opens even when I try "without add-ons". I have tried in Safe Mode with no success in either but Outlook Express still accesses broadband (BT). AVG updates itself as has Adobe, Skype still works. I have virus checked twice with AVG and run Iolo System mechanic Version 6 to clean the system and Registry to the point that the system is rated excellent. I am convinced that the cause is somewhere in IP addresses or similar but get no response from inserting "ipconfig/all" in the Start/Run command line nor from "ipconfig/renew". (These from reading through a previous thread.) "nslookup" yielded "Default Server api.home and Address: 192.168.1.254 and when I now tried ipconfig/all and renew the results were the same with IP address 192.168.1.67; subnet mask 255.255.255.0: Default gateway 192.168.1.254 for both. I only have limited experience experience around these areas and assume I have done something unforgivable whilst trying to network to an older ME base machine! After 3 days of searching various threads I am no closer. Please help! Antlers

You're only supposed to type CMD in the Open box and then ipconfig /all goes in at the Command Prompt in the black form that shows up next.

In IE 8 unde the Tools menu, click on Internet Options then Connection. Click the LAN button and if there isn't a tick in "Automatically detect settings", pop one in and click Apply and OK your way out. Restart and see if IE 8 works properly.

[Antlers]

Hi Saga Lout - thanks for coming back - I am probably older but thick with it!
Your "cmd" works perfectly - another bit of learning for the notebook - but it leaves a lot to copy out and repeat - is there a way of printing it out or cutting & pasting? Have to go out shortly but will spend some time on return copying it out so I can caut and paste into a reply.
Cannot open IE8 so cannot get into "Tools" unless you can get me round opening.
Thanks again Antlers

[Saga Lout]

Originally Posted by Antlers

Hi Saga Lout - thanks for coming back - I am probably older but thick with it!
Your "cmd" works perfectly - another bit of learning for the notebook - but it leaves a lot to copy out and repeat - is there a way of printing it out or cutting & pasting? Have to go out shortly but will spend some time on return copying it out so I can caut and paste into a reply.
Cannot open IE8 so cannot get into "Tools" unless you can get me round opening.
Thanks again Antlers

I always get this wrong when I do it, let alone trying to write the methodology. In the Command windows, when you have a block of text to retain you right click it and select Mark. Then when you right click again it disappears and Copy is greyed out so at that point I Mark again but this time drag the mouse from the first character top line to the first on the last line then drag it all the way to the right. Control C then grabs it and Control V reproduces it in Notepad and, if you wish, back here.

Anyone who knows how to do this properly first time out is welcome to post back the howto!

[Antlers]

Hi - thanks Saga Lout -
Works perfectly here is the result if anyone can intepret it for me. There seems to be lot to it and am not sure what all the "tunneling" is about. I would think that I need the Ethernet link to access my local link to another PC and the Thomson ST Remote to get thro' to BT Broadband but does this tell me what I need and how to use it to get IE8 and Firefox 1. - To open on clicking and 2. To access the Internet/
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\HP_Owner>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Keith_Pavilion
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home
Ethernet adapter Network Bridge (Network Bridge):
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : MAC Bridge Miniport
Physical Address. . . . . . . . . : 42-D5-2B-AE-6A-65
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.61.218
Subnet Mask . . . . . . . . . . . : 255.255.0.0
IP Address. . . . . . . . . . . . : fe80::40d5:2bff:feae:6a65%4
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
Ethernet adapter Local Area Connection 3:
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Thomson ST Remote NDIS Device
Physical Address. . . . . . . . . : 02-1D-68-A7-3B-21
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.67
Subnet Mask . . . . . . . . . . . : 255.255.255.0
IP Address. . . . . . . . . . . . : fe80::1d:68ff:fea7:3b21%6
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
fec0:0:0:ffff::1%2
fec0:0:0:ffff::2%2
fec0:0:0:ffff::3%2
Lease Obtained. . . . . . . . . . : 09 February 2010 15:30:15
Lease Expires . . . . . . . . . . : 10 February 2010 15:30:15
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-11-3A-A9-61-8F-82
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 2001:0:5ef5:73b8:0:113a:a961:8f82
IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%5
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter Automatic Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : A9-FE-3D-DA
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5efe:169.254.61.218%2
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter Automatic Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : C0-A8-01-43
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5efe:192.168.1.67%2
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%2
fec0:0:0:ffff::2%2
fec0:0:0:ffff::3%2
NetBIOS over Tcpip. . . . . . . . : Disabled

Over to the "Tech Guys"

[Saga Lout]

This is the bit I don't like the look of: -

Autoconfiguration IP Address. . . : 169.254.61.218
Subnet Mask . . . . . . . . . . . : 255.255.0.0
IP Address. . . . . . . . . . . . : fe80::40d5:2bff:feae:6a65%4
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

Do you really need a Network Bridge? Go into Control Panel>Network Connections and delete it if you don't.

[Antlers]

Things go from bad to worse - any attempt to enter Control Panel, My Computer or Network Connections results in "Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience." Then it gives the option of reporting or not - I have several times. The system then ½ shuts down but revives with normal appearance but does the same again if you try any more searching. I have started in Safe Mode and cannot get anywhere towards deleting the entry you spotted. I did though find a diagnostic log of connection problems which I now remember seeing once before

"Network Adapter Diagnostic
Network location detection
info Using home Internet connection
Network adapter identification
error Failed with error 0x8007043C: This service cannot be started in Safe Mode


HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection."

Does this help in any way?
Trying to open Firefox in Safe Mode resulted in the message "A device attached to the system is not functioning."

Please do not throw your hands up in horror!

[Saga Lout]

Originally Posted by Antlers

Does this help in any way?
Trying to open Firefox in Safe Mode resulted in the message "A device attached to the system is not functioning."

Please do not throw your hands up in horror!

That device is almost certainly network related because your original ipconfig results showed two connections, one of which was a Bridge with a curious 169 address you wouldn't get from BT equipment. Unplug the ethernet cable from the computer end and try to boot again. If there's a wireless dongle or card in the machine, take it out.

[Antlers]

I have removed both the Belkin network card and the old modem and run ipconfig which produced exactly the same results as before. I still cannot access Windows Explorer so cannot go into Control Panel, Network Connections or even My Computer without the "needs to close" message, partial shutdown (all icons wiped off) then Desktop reappearing. Any more ideaas please? Should I try another thread category?

[Saga Lout]

Go back into Command and at the Prompt, please type ipconfig /flushdns (including the space) and hit Enter. Restart after doing that and see if that 169 entry still shows up.

[Antlers]

Thanks for latest - I have just spent 45 minutes trying to copy results then used right ctrl and it worked! Besides "flushdns" which did not seem to achieve anything I then read some other hints and tried a "release *bridge" which has got rid of the 169 and left 4 lots of 255 below it. Does this help us?

[Saga Lout]

Originally Posted by Antlers

Thanks for latest - I have just spent 45 minutes trying to copy results then used right ctrl and it worked! Besides "flushdns" which did not seem to achieve anything I then read some other hints and tried a "release *bridge" which has got rid of the 169 and left 4 lots of 255 below it. Does this help us?

You tell me - has it made a difference? The Bridge was, to my mind, getting in the way.

[Antlers]

No - After rebooting neither IE8 nor Firefox will open but Outlook Express and BT Yahoo Search (which appears to use its own brand of IE8) does open and I am relying on it to talk to you. But I do not like it. Explorer is still unusable.

[Saga Lout]

Originally Posted by Antlers

No - After rebooting neither IE8 nor Firefox will open but Outlook Express and BT Yahoo Search (which appears to use its own brand of IE8) does open and I am relying on it to talk to you. But I do not like it. Explorer is still unusable.

Won't open or can't get online? You seem to be connected to the Net now but still have file association issues. What happens when you try to start IE and Firefox. In IE's Tools menu>Internet Options>Conneciton tab LAN button, is there a tick in "Austomatically detect settings"?

[Antlers]

I am currently accessing the internet thro' BT Yahoo's version of internet explorer which unexpectedly came into use after the first of my "posts" and when I opted to get updates thro' the site. I say unexpectedly because initially I could not get into the internet or Hub Manager even thro' the BT icons. Using this version and going thro' tools>options>connections - yes the Lan Settings are ticked for Automatic. I cannot open either of the programs for IE or Firefox so cannot go either of those ways into the Tools menu. When clicked Firefox icon flickers and gives me a choice of stipulating user - Current User (Hp Owner) or chosing another with user name and password - neither of which I have - using current nothing happens until the "error thud" some time later. IE8 just flickers and darkens with no other result. Are there any suggestions for the "bar" on using Windows Explorer?