Ok how about this. Why didn`t you go to the site you usually use in the first place? Since this is what you say you are going to do now since no password help is available here. May be it`s because you already went there, and they have a similar set of rules, and a refusal of your request was in order, so then you thought you would try elseware. And if that is not the case, those are the rules at this site, no help with passwords. You really should have read the rules as soon as you joined, as requested in the "Welcome Guide for new members". As for passwords, the rules are the rules no password help. As Squashman states, he didn`t make the rules, but those are the rules. Squashman, there are always going to be that type of individual out there as I am sure I don`t have to tell you that tries to bypass rules, or doesn`t take the time to read the rules, then wants to blame everyone else for their ignorance of the rules. Squashman, your reply held none of the so called implications the op thinks in their mind it did, especially the "being snappy part"(LOL). Don`t waste another minute on it. Your statement was just that, a statement. Someone with 2 posts trying to jump on a Trusted Advisor that is simply making a statement about reading, and following the rules, now I have something to say about that, and just did.