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PC (windows XP) will not boot - even in safe mode


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gfry's Avatar
gfry gfry is offline
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12-Mar-2010, 08:29 AM #1
PC (windows XP) will not boot - even in safe mode
Hi,
I was wondering if anyone here has come across this type of error before.
My sisters laptop (Fujitsu Siemens) running on XP was working fine without any malware etc, then one morning she went to switch it on, and it would not boot up into windows xp. The screen switches on and displays the fujitsu siemens logo, then becomes unresponsive.
I have tried adjusting most parameters and booting in safe mode.
However I have not had any success with this.

When booting in safe mode, I receive the following error code:

muti(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\ntoskrnl.exe
muti(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\hal.dll
muti(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\KDCOM.DLL
muti(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\BOOTVID.dll
muti(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\config\system
muti(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\c_1252.nls
muti(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\c_437.nls
muti(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\1_intl.nls
muti(0)disk(0)rdisk(0)partition(1)\WINDOWS\FONTS\vgaoem.fon
muti(0)disk(0)rdisk(0)partition(1)\WINDOWS\AppPatch\drvmain.sdb
muti(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\Drivers\sptd.sys
muti(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\Drivers\SCSIPORT.SYS
muti(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\Drivers\WMILIB.SYS
muti(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\DRIVERS\ACPI.sys
muti(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\DRIVERS\pci.sys
muti(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\DRIVERS\isapnp.sys

I notice that BOOTVID and Drivers are both mentioned in these errors, so i am sure this is what is preventing XP from starting.
The obvious thing to do would be to reboot windows from scratch, but the problem is, XP came preinstalled on the laptop, and therefore, I have no access to files necessary for a reboot.

Would anyone know if this computer beyond repair, or is it possible to restore windows in some way?

any suggestions would be greatly appreciated.

Gavin
Megabite's Avatar
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12-Mar-2010, 08:35 AM #2
Do you know if this laptop came with any recovery discs......sometimes there is a recovery partition ..to access it if it has one is by one of the F buttons on startup
Megabite's Avatar
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12-Mar-2010, 08:44 AM #3
Try f10 or f12 or maybe Alt + F10 on startup
Frank4d's Avatar
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12-Mar-2010, 08:49 AM #4
Those aren't errors. Safemode displays a list of drivers as they are loaded while Safemode is starting up. It then hangs trying to load the next driver after isapnp.sys.

One way to fix the problem is by doing a repair install which you aren't able to do without a CD. Another is doing surgery on the hard drive as described here: http://social.answers.microsoft.com/...5-408524ace776
gfry's Avatar
gfry gfry is offline
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12-Mar-2010, 08:51 AM #5
Im afraid no recovery disks came with the computer.

I read on another forum that i could possibly use UBCD4WIN 3.5.0 to restore and recover windows. So I downloaded it and burned it onto a cd. i then changed the boot-up order on the computer, to allow the cd drive to boot before the hard drive. However this made no difference, and it still got stuck on the same start up screen...
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12-Mar-2010, 08:54 AM #6
gfry's Avatar
gfry gfry is offline
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15-Mar-2010, 08:16 AM #7
Thanks for the advice Megabite and Frank4d.

Over the weekend, I tried all the solutions you guys suggested.
unfortunately i have made no progress.
I have tried to boot the two openware OS suggested from a CD as well as from a live USB, and have had no luck with either, and the computer stalls on a blank black screen on whichever reboot I tried.

The computer will not boot past the initial Fujitsu Siemens welcome screen.

At this stage am I right in assuming there isn't much else that can be done to restore the computer??
gfry's Avatar
gfry gfry is offline
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15-Mar-2010, 07:33 PM #8
I have now discovered that the cd drive on the computer had not been working for a good while before the computer failed to boot. therefore i am now unable to use any sort of re-boot from a cd, as the laptop will not read any sort of recovery cd that is inserted.
Although i have already tried booting from a USB without any success, i was wondering if there is another way to attempt a reboot onto the hard drive?
Or is there possibly another way to examine the hard drive remotely?
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