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Web Page error keeps popping up.


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12-Sep-2010, 09:08 PM #1
Web Page error keeps popping up.
I have Windows XP and use IE 8. I also have Firefox installed, but it's been on my computer for over 2 years now. Today, I started receiving a web page message "TODO handle this case (ie can't repleace EB_toolbar_ID)" It keeps popping up no matter what webpage I am on. I've run my anti virus programs and they all come up clean. How do I get rid of it besides just X-ing it off?
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12-Sep-2010, 11:55 PM #2
Please click here to download and install HijackThis.

Run it and select Do a system scan and save a logfile from the Main Menu.

The log will be saved in Notepad. Copy and paste the log in your next post.

Do not fix anything
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13-Sep-2010, 07:51 AM #3
I tried to download three times. After I click install, it won't.
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13-Sep-2010, 08:19 AM #4
C:\WINDOWS\system32\lsass.exe

I got it. It was my mistake.
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13-Sep-2010, 08:35 AM #5
Should I go to websites that have personal financial information and delete it?
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13-Sep-2010, 09:00 AM #6
Quote:
Originally Posted by funnierthanme View Post
C:\WINDOWS\system32\lsass.exe

I got it. It was my mistake.
Got what? That's a legitimate system file.

Please post your HijackThis log.

If you can't run it, try it after booting into Safe Mode.
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13-Sep-2010, 09:31 AM #7
I did get it to download and I copy and pasted one of the logs, but...


Just now, I was typing a follow-up reply and the pop-up appeared, but every reply I wrote before this was erased. I have a new hard drive here. Should I have it installed, and should I go to websites that have my financial information and delete it? Thanks.

Last edited by funnierthanme; 13-Sep-2010 at 09:40 AM..
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13-Sep-2010, 09:33 AM #8
If you can't paste it, try attaching the log instead.
Attached Files
File Type: zip How to Attach a File.zip (459.3 KB, 6 views)
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13-Sep-2010, 09:42 AM #9
BTW, after I checked it's scan and it showed me the little blocks of each "file" scanned, none of the blocks were checked, so I couldn't have "fixed" anything if I wanted to. I think I'm in an awful mess and I don't know how I got here. Malwarebytes can't find anything, AVG can't find anything, and Spybot can't either. I have a new hard drive sitting here. Should I just have a computer guy install it and start all over?I don't really want to do this, because I'd have to download all the updates from Dell from years ago.

I just checked the hijack scan you suggested again and here is the log I copied.
Memory Processes Infected:
(No malicious items detected)
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13-Sep-2010, 09:45 AM #10
I can't help you if you can't post your HijackThis log. However, at first glance, what you are describing doesn't seem malicious.
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13-Sep-2010, 09:49 AM #11
If you really can't get HijackThis to work,

Please download and run Autoruns.

Click on File.

Click on Save…

Save the new AutoRuns Data (*.arn) file to your desktop.

Close the Autoruns program.

Right-click on the new desktop AutoRuns .arn file.

Select Send To > Compressed (zipped) Folder.

Attach the compressed file to your next post.
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13-Sep-2010, 09:49 AM #12
Should I still go to PayPal and Amazon just to be sure?
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13-Sep-2010, 09:51 AM #13
Quote:
Originally Posted by funnierthanme View Post
Should I still go to PayPal and Amazon just to be sure?
Without knowing if your computer is infected or not, I cannot say. It's up to you.
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13-Sep-2010, 09:58 AM #14
Every time I try to do anything, the message pops up and erases anything I have tried to do. When I clicked on your link for Autoruns, the message appeared and I clicked it off. It erased everthing in my taskbar.
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13-Sep-2010, 10:09 AM #15
I don't know what is going on. You know I am a nerd for sure. Autoruns is on my desktop. How do I get it compressed?
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