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My laptop won't allow me to start or download program


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Ivana95's Avatar
Ivana95 Ivana95 is offline
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Join Date: Dec 2010
Experience: Beginner
01-Dec-2010, 06:05 AM #1
My laptop won't allow me to start or download program
I have a HP Pavilion zd8000 with windows xp as my operating system. Everything I have downloaded is in xp format. But when I download msn or skype it tells me there was a failure in internet connection though I've checked the connection. My service pack is 3 and i don't have any viruses as far as I know. I just successfully downloaded Skype but when I sign it it stays the same spinning and when hovering over the icon it says (not connected). I have also checked the accesibilty and tried reinstalling and cleaning out my computer. It won't let me download anything now and nothing works like it used to
WHAT CAN I DO
etaf's Avatar
etaf   (Wayne) etaf is offline
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Join Date: Oct 2003
Location: Surrey, UK
01-Dec-2010, 07:09 AM #2
can you surf webpages OK

how are you connected to the network - wireless / cable
whats the make and model of the modem and / or router

post back the results from the following
------------------------------------------------------------------------
{ipconfig /all}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
We would like to see the results from ipconfig /all post back the results here
-> Start
-> (XP - enter the following in the RUN box)
cmd /k ipconfig /all
-> (Vista or Windows 7 - enter the following in the Search box)
cmd /k ipconfig /all

A black box will appear on the screen -
rightclick in the box
select all
enter
control key + C key - to copy

then reply here and
control key + V to paste
------------------------------------------------------------------------
{Ping Tests}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

Start> Run {search bar in Vista}> CMD to open a DOS window and type:

Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
------------------------------------------------------------------------
__________________
Wayne
Please let us know what the final solution was to any problem posted
etaf's Avatar
etaf   (Wayne) etaf is offline
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Join Date: Oct 2003
Location: Surrey, UK
02-Dec-2010, 06:03 AM #3
and the ping tests ?
etaf's Avatar
etaf   (Wayne) etaf is offline
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Moderator with 52,048 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
02-Dec-2010, 08:53 AM #4
Quote:
I was a little confused about the first instruction...
Ok, can I explain again at all ?

Thats a good connection

Quote:
whats the make and model of the modem and / or router
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