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Solved: deleted files reappear


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marniejo marniejo is offline
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01-Dec-2010, 03:40 PM #1
Solved: deleted files reappear
So the story goes...my computer crashed 3 times. I did total system recovery each time. Going through this was not fun. Lost everything! Anyway, I now have the thing running half way decent again. Problem is that all the music that I had deleted in Windows Media Player and should have been wiped by the system recovery showed up. What's going on? Does that mean that all the movies I have downloaded are still on the computer somewhere too? Also, my computer won't go to sleep and I'm afraid that it might overheat. Can anyone point me in the right direction?
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marniejo marniejo is offline
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03-Dec-2010, 01:41 AM #2
Unhappy added hijackthis log
Scan saved at 11:33:17 PM, on 02/12/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.17091)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
C:\Program Files\RAM Idle LE\RAM_XP.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Compaq Connections\5577497\Program\Compaq Connections.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
c:\windows\system\hpsysdrv.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ca.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
O4 - HKLM\..\Run: [RAM Idle Professional] C:\Program Files\RAM Idle LE\RAM_XP.exe
O4 - HKLM\..\Run: [kxesc] "C:\Program Files\Common Files\Kingsoft\kiscommon\kxetray.exe" -autorun
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Desktop Architect] "C:\Program Files\Desktop Architect\datray.exe" -S
O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\5577497\Program\Compaq Connections.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/micr...?1291002987312
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Kingsoft Core Defend Service (kxedefend) - Kingsoft Corporation - C:\Program Files\Common Files\Kingsoft\kiscommon\kxedefend.exe
O23 - Service: Kingsoft Security App Service (kxesapp) - Kingsoft Corporation - C:\Program Files\Common Files\Kingsoft\kiscommon\kxesapp.exe
O23 - Service: Kingsoft Core Service (kxescore) - Kingsoft Corporation - C:\Program Files\Common Files\Kingsoft\kiscommon\kxescore.exe
O23 - Service: Kingsoft Antivirus XEngine Service (KxEServ) - Kingsoft Corporation - C:\Program Files\Common Files\Kingsoft\kiscommon\kxeserv.exe
O23 - Service: Kingsoft Antivirus Update Service (KxEUpSrv) - Kingsoft Corporation - C:\Program Files\Common Files\Kingsoft\kiscommon\upsvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software GmbH - C:\WINDOWS\System32\TuneUpDefragService.exe
--
End of file - 7909 bytes
Elvandil's Avatar
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03-Dec-2010, 02:01 AM #3
You could not have done a complete recovery if something remains from before. Can you explain in detail exactly how you went about recovering?
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marniejo marniejo is offline
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03-Dec-2010, 02:10 AM #4
I have 12 recovery discs made from when I first purchased the computer as instructed. I followed the instructions, put disc one into Disc drive and manually shut down computer. Restart so that computer formats drive C and installs original software. As each disc is finished I am prompted to put in the next until I have to follow instructs to sign up again to Compaq and the internet. I have done this 3 times. It was after the third time that when I restarted Media Player and clicked the add to library button that over 300 songs came up. I have since deleted them but are they really gone? Does that help?
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03-Dec-2010, 02:42 AM #5
Something is not going right if there is a format and files still remain from before. Formatting should remove the previous contents of the drive.

Have you actually completed the restoration and gotten messages that it was complete and/or successful on your screen?

What was the problem that prompted you to restore in the first place?

Are you positive that what comes up are really files and not just shortcuts? What options do you have when you start the restoration? Are there different restoration choices, like "Repair" rather than a complete restoration? Do you have to make any choices, such as what partition to restore? Do you have more than one option?
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03-Dec-2010, 12:34 PM #6
Yes the process was completed. I was given the choice of just a partial recovery which saves all my installed programs and files or a total recovery. I used total recovery. No I was not given a partition choice. My computer started slowing down after installing AVG 2011 then started to freeze. Low virtual memory warnings began. This happened more and more. Finally I could do nothing to bring the computer back so I did the recovery.
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03-Dec-2010, 03:29 PM #7
Let's start with some basics. Run chkdsk /r on your hard drive (it will run on next boot). It will take a while, and quite a bit longer if it finds errors. If you happen to be there when it finishes, try to note whether it found any bad clusters. If you are not, you should be able to find the result in the Event viewer (note the time so it will be easier to find).

You might also try running a memory test.

MemScope (Floppy and CD images.)
Roadkil's RAM Test
Microsoft Memory Test (floppy or CD ISO image)
Memtest86

If you have enough memory sticks, you can test them by removing one at a time and see if the problem disappears.

If you are running Vista or 7, tap F8 on boot and choose the memory diagnostic, or if you can boot up, go to Start > Search and type:

mdsched.exe

Choose to run a memory diagnostic on next boot. Or, you can boot from the DVD and run it from there.

-------------------------------------------------------------------------------

It is puzzling why anything would remain from before after a full recovery. But it may be worth your while to use a tool to repartition and reformat the drive, just to make sure that everything is removed.

You can boot from either a CD or USB stick and run the partition editor you will see on the desktop. Right-click and delete everything you see on that drive so that it is completely unallocated. You can stop there if you like and then rerun your recovery disks. Or you can create a partition in that space if you choose, though the recovery will most likely redo that, anyway.

Parted Magic disk partitoning tool (Bootable CD image)
If you prefer a bootable USB key, download and run Linux Live USB Creator. Choose the Parted Magic distro, and it will download it and automatically create a bootable USB key.

This CD (or key) contains many useful tools. You can partition, recover files, recover lost partitions, make disk images (by several different methods), transfer files between media, scan for viruses (It can serve as an Alternative Trusted Platform for search and elimination of rootkits and bootkits), examine and benchmark hardware, access the internet, and much more.

--------------------------------------------------------------------------

But run the tests first to be sure that we don't have something else causing problems. If you have seen no error messages, the hard drive test is the most important one to run right now.
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marniejo marniejo is offline
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04-Dec-2010, 02:49 PM #8
Okay I ran the checkdisk and everything is okay. Was able to run Ramkil's Ram Test, don't know what to make of it except that there were 0 errors. The other 3 I could not do. I must be closer to a beginner because I have no idea how to activate the what they downloaded. You know, I do thank you for all your help but with a computer as small as mine I think I'll just buy a new one with Windows 7 instead of XP. What I need is more RAM and all the fixing in the world won't make this one run better when I can't access the secure program files on D: drive to see what has been going there. The only thing I can think of is that alot of the Microsoft updates go there. There is only 7% space left and I can't even defrag it. Got 89% free space on the C: drive, that's what really fries me. Do you think there is any hope for this computer?
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04-Dec-2010, 03:11 PM #9
12 CD makes for 8 Gigs of stuff. XP isn't that big. Maybe the recovery discs included some data.
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04-Dec-2010, 03:26 PM #10
Yes. There are a bunch of games, Norton Antivirus, Netscape, Microsoft Office and other stuff. Most of that I have removed and have done so each time. So it is pretty bare when I start putting what I want on the computer.
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04-Dec-2010, 07:08 PM #11
Each of the recovery dics holds about 4% of the info. The last one has 50% plus a bit. I've watched as they loaded up.
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04-Dec-2010, 07:21 PM #12
Quote:
What I need is more RAM and all the fixing in the world won't make this one run better
If the computer you`re working on is the one in your specs with only 256 mb of ram, you are right, you need more ram. That things gonna give you more and more problems the more stuff you add. Even stripping it to basics and deleting everything you dont need, 256 mb is bare minimum for XP to run BEFORE you start adding any other programs or updates.
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04-Dec-2010, 07:41 PM #13
Quote:
Also, my computer won't go to sleep and I'm afraid that it might overheat. Can anyone point me in the right direction?
Try shutting down all running programs, close open documents ect.... and see if it will sleep. Was it doing this before you installed the Ram optimizer program?
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marniejo marniejo is offline
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05-Dec-2010, 01:53 AM #14
Now that you mention it, it was after I installed the optimizer that the computer stopped resting or sleeping. I do want to thank all of you for your assistance. I will just wait until I get the new computer. This will help me get by until then. Once again, thank you.
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