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Solved: I can't get online and there is no "network" in my device manager


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jakewalter jakewalter is offline
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22-Dec-2010, 12:01 PM #1
Solved: I can't get online and there is no "network" in my device manager
HELP!

I had to delete everything off my harddrive and reinstall windows and now I cant get online.

I'm trying to connect through a 2 wire wireless modem to a 2701 HG-B router. I know that everything is ok with the router as my other computer works fine. When I plug the ethernet cable into the back of the computer and to the router itself, it still will not go online...

I called AT & T and was on with them for a while, but they finally had me go to my device manager and said since I dont have anything showing Network in the list, i had to install that first before i can connect to the internet. I have no idea how to do that...can anyone help?
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etaf   (Wayne) etaf is offline
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22-Dec-2010, 12:14 PM #2
Quote:
I had to delete everything off my harddrive and reinstall windows and now I cant get online.
you will almost certainly need the drivers - this maybe a network driver or also chipset drivers

whats the make and EXACT model of the pc

post a screen shot of device manager here - i suspect you may have some ? or ! in the list
------------------------------------------------------------------------
{Device Manager}
Post back the results in device manager
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
windows 7
start > control panel> System and Security> Device Manager

network adaptors, click on the + > post back the devices listed there
are there any ! ? or X


post a screen shot of the device manager - network adapters

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
------------------------------------------------------------------------
__________________
Wayne
Please let us know what the final solution was to any problem posted
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flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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22-Dec-2010, 12:21 PM #3
jakewalter:

Your "computer specifications" lists a Dell Inspiron with Windows XP. If that information is correct, advise what the model number is and advise what the 7-character service tag number on the sticker is.

You made the same mistake that many people do when they format a hard drive(or replace it) and then do a fresh install of Windows XP - you didn't identify the devices in your computer and then obtain the Windows XP drivers for them before you started.

-------------------------------------------------------------------
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jakewalter jakewalter is offline
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22-Dec-2010, 12:30 PM #4
Here is the photo of the device manager...
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Solved: I can't get online and there is no "network" in my device manager-device-manager.jpg  
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etaf   (Wayne) etaf is offline
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22-Dec-2010, 12:34 PM #5
There you go missing a number of drivers as also explained by flavallee - if you would answer my question re Make and Model and also if it is the Dell the tag number as requested by flavallee
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22-Dec-2010, 12:44 PM #6
Itsthe Inspiron 1100 and the service tag number is GGMKF31.

Do i need to reinstall windows again using the disk and then do something differently?
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etaf   (Wayne) etaf is offline
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22-Dec-2010, 12:46 PM #7
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Do i need to reinstall windows again using the disk and then do something differently?
No - Drivers are here
http://support.dell.com/support/down...iceTag=GGMKF31
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22-Dec-2010, 12:49 PM #8
sorry to be so ignorant...but there is a long list of them...how do i know which one i need?
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22-Dec-2010, 01:21 PM #9
do i need to be searching under "network"? when i did, there are 10 different ones..
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etaf   (Wayne) etaf is offline
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22-Dec-2010, 01:28 PM #10
you need all the drivers for devices with a ? against them , problem is different makes where used on that tag number

lets see if we can narrow down the network device


right click on the device with a yellow!
Properties
Click on the Details Tab
Under Property - drop down
Select hardware ids
Right click and select all.
Then right click again and select copy.
Copy and paste that here.

---------

SIW may help identify the hardware
SIW - System Information for Windows
http://www.gtopala.com/
you will need to download onto a different PC and copy across to install on the dell
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22-Dec-2010, 02:00 PM #11
i think this is what you asked for...
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Solved: I can't get online and there is no "network" in my device manager-network-photo.jpg  
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etaf   (Wayne) etaf is offline
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22-Dec-2010, 02:16 PM #12
have you tried SIW
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22-Dec-2010, 02:18 PM #13
yeah, it wouldnt work cause i have a home version of windows???
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etaf   (Wayne) etaf is offline
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22-Dec-2010, 02:22 PM #14
windows XP - should work on home edition

Try this program
http://www.pxserver.com/WinAudit.htm
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22-Dec-2010, 02:39 PM #15
that worked...but when i save the thing as a pdf, its 10MB (so i cant attach it here)...what am i looking for?
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