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Automatic Updates - known issues?


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StevenKing's Avatar
StevenKing StevenKing is offline
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15-Feb-2011, 09:15 AM #1
Automatic Updates - known issues?
Hello Forum,
I am not sure the best way to keep checking this forum as for a possible solution or advice about what has happened at my company.

Yesterday, I had four HP Elitebook 8440P computers brought to me with the same basic story:
My computer was attempting to install automatic updates and now the computer will only boot to this black "Safe Mode" screen. As a tech, I started trying customary fixes, such as "System Restore" or to run windows with the last good configuration. After successful attempts at same, when trying to install updates the result became the same: inevitably the OS was found to be corrupted and needed to be reinstalled. I was unaware that XP could not be repaired but this was confirmed via HP representative yesterday.

Each computer is running Windows XP SP3.

Here's the rub: is anyone aware of issues with automatic updates?

Kindly,
Steve King
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15-Feb-2011, 09:27 AM #2
I seen similar issues. But generally the issue is caused by 3rd parties apps like antivirus that causes issues with automatic updates. Other issues I have seen were caused because the users rebooted the system before the updates were installed properly.
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StevenKing StevenKing is offline
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15-Feb-2011, 09:29 AM #3
PC_Whiz
PC_Whiz:

Is there anything that can be done when this happens aside from re-installing the OS?

-Steve King
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15-Feb-2011, 10:28 PM #4
Yes. You can prevent unecessary 3rd parties from loading at startup -- clearing out the Run, RunOnce key entry in the registy for HKLM and HKCU as well the startup items.

The other option would be to disable antivirus when installing Windows Updates.

Best option -- depending on how many system you manage -- would be to push the updates manually.. So you can install only needed updates and test each system individually.
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16-Feb-2011, 01:32 AM #5
this is the only one i have come across
http://social.technet.microsoft.com/...-5b008a227e5a/
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