[stealaway]

Hi, I'm hoping someone on here can help me with this frustrating problem of web pages take to long to load. I thought I'd start with all my system info first then diagnose further...

Here is my PC system info -

S Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel Pentium II processor, x86 Family 6 Model 37 Stepping 2
Processor Count: 4
RAM: 3253 Mb
Graphics Card: Intel(R) HD Graphics, 1024 Mb
Hard Drives: C: Total - 305234 MB, Free - 233281 MB;
Motherboard: Intel Corporation, DH55TC, AAE70932-302, BTTC044000DV
Antivirus: PC Tools AntiVirus Free, Updated: Yes, On-Demand Scanner: Enabled


Here is a log from Hijack this - perhaps there is something in here that might need looking at.....


unning processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
C:\Program Files\PC Tools Security\pctsGui.exe
C:\Program Files\PC Tools Security\BDT\FGuard.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\PC Tools Security\BDT\BDTUpdateService.exe
C:\Program Files\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
C:\Program Files\PC Tools Security\pctsAuxs.exe
C:\Program Files\PC Tools Security\pctsSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: PC Tools Browser Guard - {472734EA-242A-422b-ADF8-83D1E48CC825} - C:\Program Files\PC Tools Security\BDT\PCTBrowserDefender.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Browser Defender BHO - {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - C:\Program Files\PC Tools Security\BDT\PCTBrowserDefender.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: PC Tools Browser Guard - {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program Files\PC Tools Security\BDT\PCTBrowserDefender.dll
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Nero\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [OpwareSE2] "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\PC Tools Security\pctsGui.exe" /hideGUI
O4 - HKLM\..\Run: [PCTools FGuard] C:\Program Files\PC Tools Security\BDT\FGuard.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HFALoader] C:\Program Files\Hamster Soft\Free Zip Archiver\Hamster.Archiver.UI.exe -loader
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/res...scbase6886.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/micr...?1296206673556
O17 - HKLM\System\CCS\Services\Tcpip\..\{666CC51B-104B-4D26-85E1-FC128F74B648}: NameServer = 10.0.0.138
O17 - HKLM\System\CS1\Services\Tcpip\..\{666CC51B-104B-4D26-85E1-FC128F74B648}: NameServer = 10.0.0.138
O17 - HKLM\System\CS2\Services\Tcpip\..\{666CC51B-104B-4D26-85E1-FC128F74B648}: NameServer = 10.0.0.138
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Browser Defender Update Service - Unknown owner - C:\Program Files\PC Tools Security\BDT\BDTUpdateService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\PC Tools Security\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\PC Tools Security\pctsSvc.exe
O23 - Service: Intel(R) Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
--
End of file - 8530 bytes



Help me Obi wan kenobi

[thingamajig]

Have at look at your connection speed.

http://www.speedtest.net/

[Phantom010]

Click Start > Run > type ncpa.cpl

Right-click your connection.

Click Properties.

Select Internet Protocol (TCP/IP) Properties.

Check Obtain DNS server address automatically.


Click Start > Run > type services.msc

Make sure the DHCP Client is Started and Automatic.


If no luck,

Try using Google Public DNS.

Or, OpenDNS.

[OVERLORDCHAOS]

i would recommend using opera browser. very fast very secure.
http://www.opera.com/browser/

[stealaway]

Originally Posted by thingamajig

Have at look at your connection speed.

http://www.speedtest.net/

Hi thingamajig, Looks like something is very wrong going from my speed.. here are the results

Ping 61ms Download Speed 0.07Mbps Upload Speed 0.06Mbps



I'm not sure if it's do with what phantom010 was talking about with the DNS as that and default gateway and IP address are set to run Azurez program - would this make the connection slower because its not automatically getting an IP address? Oh and the DHCP is started and on automatic.

This is soooo frustrating

[rosiesdad]

Who is your internet provider? and what speed are you paying for?
If using a router, try connecting directly to modem with a cord, just to eliminate the router.
If you have wireless, is it secured? and do you have other computers in the home using the connection wired or wireless?

[thingamajig]

Originally Posted by stealaway

Hi thingamajig, Looks like something is very wrong going from my speed.. here are the results

Ping 61ms Download Speed 0.07Mbps Upload Speed 0.06Mbps

You could do as well with simple dial-up. Note that a dial-up model is 0.056M maximum bandwidth. For comparison, I just ran a test with numbers of 31.34M Down and 3.17M up.

If you are paying for broadband, you should be getting broadband. Contact your service provider and complain. Go to them with numbers from the link above as well as CNET's version (http://reviews.cnet.com/internet-speed-test/) and they may have their own version.

[Phantom010]

Why did you configure those DNS server settings: 10.0.0.138 ?

Click Start > Run > type ncpa.cpl

Right-click your connection.

Click Properties.

Select Internet Protocol (TCP/IP) Properties.

Check Obtain DNS server address automatically.


If no luck,

Try using Google Public DNS.

Or, OpenDNS.

[thingamajig]

10.0.0.138 is likely the address of the modem or router. A few manufacturers use this as a default. The router/modem will forward name requests to the ISP's servers. It's not so uncommon for a router's DHCP to only give itself out as a name server. As long as your name resolution is working, I don't see any fundamental problem here. We could check this with the make and model of your equipment.

[stealaway]

Originally Posted by rosiesdad

Who is your internet provider? and what speed are you paying for?
If using a router, try connecting directly to modem with a cord, just to eliminate the router.
If you have wireless, is it secured? and do you have other computers in the home using the connection wired or wireless?

Bigpond is my ISP and meant to be paying for DSL2 - more like DRS (Dam right slow!) Using a 2Wire modem. This didn't happen before so I'll contact them I think - I did a speed test before and was good! Thanks for your comments and feedback too!

[stealaway]

Originally Posted by Phantom010

Why did you configure those DNS server settings: 10.0.0.138 ?

Click Start > Run > type ncpa.cpl

Right-click your connection.

Click Properties.

Select Internet Protocol (TCP/IP) Properties.

Check Obtain DNS server address automatically.


If no luck,

Try using Google Public DNS.

Or, OpenDNS.

That is the address for Bigpond and was given to me so that the port for Vuze would work as I needed that to be the same for DNS. I changed back the settings to automatic and made no difference when I ran another speed test - I think there is a fault with ISP somewhere - Thanks for your comments, appreciate them.

[stealaway]

True I SHOULD be getting Broadband but instead more like no band. Thanks for your advice I will contact them and see if there is a fault in the line or something. Paying for something you don't get is annoying. Thanks again.

[stealaway]

Sometimes the obvious is the answer

Thanks for all your help I feel such as idiot now as I've just been told the reason for my PC going slow is I've maxed out my usage! So will be all ok tomorrow and back to normal.

Till next time or will share what knowledge I have and to gain more experience I shall be back....