Account FAQs

Why should I register?

In order to fully utilize the abilities of this site, we require that you register as a member. Registration is FREE, and allows you to do the following:

  • Post new threads
  • Reply to other peoples' threads
  • Edit your posts (within the first 24 hours)
  • Receive email notification of replies to posts and threads you specify

and then once you've been a member of the site for a period of time and have made a certain number of posts you will be able to:

  • Engage in private conversations with other members
  • Create a signature to append to all of your posts.

To register, you will need to specify a username and password as well as a valid email address. Providing your email address will not leave you open to 'spam' as it is not visible to other members. The final part of the registration process is completed by email, so ensure that the email address you provide is valid and working.

If you are under the age of 13, you may not register or post to this site.

Click here to register or view our Welcome Guide.

I forgot my password!

If you forget your password, you can click on the 'Login or Signup' link on any page that requires you to fill in your password and then click on the 'Forgot Your Password' link.

This will bring up a page where you should enter your registered email address, and an email will be sent to that address instantly with instructions for resetting your password.

Can I change my username?

Username changes must be made by an Administrator. We generally don't like to have users change their names as it, obviously, causes some confusion. To request your username to be changed, you'll need to have a good reason -- for example, you used your real name or your email address as your username. You may contact us to make a request. Please include your current username, the username you'd like to have, and why we should make an exception for you.

What are Legacy Contacts?

The Tech Support Guy forums have become a close-knit community for many of our members and as such, we care about the people behind the usernames. Sometimes an active member of the community will not visit the site for several months, leaving others to wonder what may have happened to them. Naming a Legacy Contact can be a way of putting their minds at ease and/or providing closure to them, if you wish.

Your Legacy Contact must be a registered member of Tech Support Guy that you are comfortable giving contact information to (personal or that of a relative or friend). Note that the member you name (as well as the person they are to call) should be informed and agree as we may contact them for news in the event that you are absent from the site for an entended period of time. The name of the Legacy Contact will be hidden from the public with only the Administrators able to see who it is and be authorized to contact them.

You may optionally enter or change your Legacy Contact by editing your Contact Details.

How can I change the information in my profile?

It is your responsibility to keep the information in your profile up-to-date. You should especially ensure that your email address is kept current. You can alter any of the fields in your profile, except your username. Once you have registered your username, it becomes yours for life. In extreme circumstances, you may request that the administrator change your username, but he or she will require a very good reason to do so.

Edit your profile now.

What is the signature for?

After you've been a member of the site for a period of time and have made a certain number of posts, you may set a signature. This is a maximum of three lines of text which could contain useful links, quotes, personal comments and/or other types of thoughts and sentiments. If you have created a signature then the forum will automatically append it to every message you post.

Click here to edit your signature.

How do I get a picture next to my username?

These small images are called Avatars. They are displayed next to your username on all posts that you make. Inappropriate Avatars will be removed at the discretion of the administration.

Click here to upload your avatar.

What are Conversations (formerly Private Messages/PMs)?

Conversations are private discussions that you can have with other registered members. To help reduce advertisements sent through Conversations, you must be a member of the site for a period of time and have made a certain number of posts before you may use this feature.

Conversations are similar to email, but are limited to registered members of this site. You may be able to include BB Code, smilies and images in private Conversation messages.

You may start a private Conversation with a member of this site by clicking the 'Start a New Conversation' link in the Inbox section of your user control panel, by clicking the 'Start a Conversation' button in a member's profile, or by clicking a member's avatar or username and selecting 'Start a New Conversation' from the pop up box.

What are Administrators, Moderators, Trusted Advisors, etc.?

Certain user groups have titles in colored banners under their usernames, as follows:

  • Administrators may act as Moderators but they also oversee the entire web site which involves working closely with the Moderators to provide guidance and direction as well as being involved in the daily operations of the site.
  • Moderators oversee the members and the content posted in the various forums in an effort to ensure that everyone's experience on the site is as pleasant as possible. They have the ability to perform various tasks such as editing, deleting or moving posts and threads, among other things. Moderators may also take any disciplinary action deemed necessary to try to maintain order and to enforce the rules, which may involve reprimanding, warning and/or banning members.
  • Trusted Advisors are specially selected individuals who have proven that they are trustworthy, dedicated and highly respected, long-time members of our community. They have a good general understanding of computer technology but may specialize in one or more specific areas, such as business applications, software, hardware, networking, operating systems, etc. and are identified by a green banner under their usernames.
  • Malware Specialists are members who have graduated from one of the recognized online malware removal training universities or have been approved by the administration as already being qualified for their work on this or other sites or before training was necessary (grandfathered). They are authorized to assist others with extensive malware removal procedures using various complex tools and methods.
  • Malware Trainees are members who are currently in training at one of the recognized online malware removal training universities and have reached the stage where they are permitted to work on "live" cases, under the close supervision of their teachers. They are authorized to assist others with extensive malware removal procedures using various complex tools and methods, however, all of their posts must be approved by their teachers prior to being posted.
  • Malware Specialist Coordinator oversees the Malware Specialists and Trainees and acts as a liaison between the training sites and TSG.

Become Authorized for Malware Removal

In order to qualify for malware removal, thereby obtaining a gold banner under your username with the title of Malware Specialist, you must graduate from a "boot camp" training university or prove that you already have that status and are actively working at another recognized site. The training universities are absolutely free and totally run by volunteer teaching experts. Below are some links to several "boot camp" training universities. Once you graduate from one of these facilities please let us know and we'd be happy to have you assist us with malware removal here at TSG.

We also have special agreements with several training sites where, once a trainee reaches a certain level there, they may assist with malware removal here at TSG but their proposed fixes must be checked by a teaching expert before being posted (this is commonly referred to as CMF or "Check My Fix"). These trainees have a blue banner with the title of Malware Trainee under their usernames to indicate that they are in training. This allows them to gain valuable experience working on "live" cases as they advance through the training process. Here are links to some sites that offer these training programs.

If you have any questions, please feel free to contact one of the TSG site Moderators or Administrators.