Hi Frank -that all seemed too easy -I just followed those instructions and now my connection is restored.
Thank you for bearing with me, and thank you very, very much for identifying what was happening and offering a solution so efficiently. It is very, very much appreciated
I'm not at all sure about the Realtek PCIe GbE Family Controller device...
I thought the only network card/device was the one I installed (the Intel Pro/1000)
(I wasn't aware the Realtek was still a valid device)
for that device, the details are these:
I'm not sure why...
Gentlemen, thanks for all the advice so far...
Frank, following your directions, here's the info :
The exact name of the ethernet device listed :
I'm not sure what all the others are ?
the exact driver version and driver date listed:
the exact 4-character codes that follow VEN_ and...
My PC knowledge it pretty basic, so please bear with me....
(I assume this is posted in the correct area, but apologies if not)
I have moved my old domestic PC to a new room, where the wireless connection is poor, so I bought an Intel (R) Pro/1000 GT Desktop Adapter, and have connected...
Mark -that's brilliant! -I was going to start a new thread about that!
-I probably won't be able to look at that tonight (and possibly not till next weekend due to work) -but thanks for the link -I shall definitely give it a go.
-thanks again for coming back to this :)
thanks for the prompt reply Mark,
I was hoping it wouldn't have been so fatal..
never had to do a re-install before, but hopefully this forum will have all the info I need
(..and provided we can find the CD too (!!)
thanks for your help!
My son has a laptop with him at college. Last term he thought he'd been infected with malware of some kind.
He's not very knowledgeable with PCs, (and I'm certainly no expert!) but he told me he'd gone into the Bios settings, but couldn't tell me what he'd done..(!)
The machine is with me now...