Thanks for your response poldr,
I did a little research on the weekend, I have found that the people who sent us the files can convert them.
Verint software comes with a convertor. So someone sending you wav files of phone calls can convert them, so peeps without Verint call management can...
I have been trying to get some wav files, which were sent to me from phone conversations captured with Verint, to play in windows media player or in VLC player 2.2.1.
I have downloaded codec from verint and windows 7 codecs, but still unable to play these WAV files?