Recent content by jssch

  1. J

    Windows Update error code

    Yes. We are a small school and purchased around 20 of these refurbished laptops. It does have the COA sticker. It came with Win 7 Pro already installed. When we broke them out for the first time. I did have to authenticate Windows. Had no problems with updates before. They did sit idle...
  2. J

    Windows Update error code

    It is actually a refurbished Dell Latitude D630 Laptop Service Tag: 1BSSMG1 Express Service Code: 2890274977
  3. J

    Windows Update error code

    Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows 7 Professional, Service Pack 1, 32 bit Processor: Intel(R) Core(TM)2 Duo CPU T7500 @ 2.20GHz, x64 Family 6 Model 15 Stepping 11 Processor Count: 2 RAM: 3581 Mb Graphics Card: NVIDIA Quadro NVS 135M, 128 Mb Hard...
  4. J

    Windows Update error code

    Windows 7 Professional Service Pack 1 I have been trying unsuccessfully to do all of the helps to get Windows Update to check for updates and install. I tried all of the Fixit and Windows Update Troubleshooter batch files, etc. I thought I was making headway this morning when it said updates...
  5. J

    Fake microsoft call

    OK all logs posted now. Thanks!
  6. J

    Fake microsoft call

    GMER 2.1.19163 - http://www.gmer.net Rootkit scan 2013-12-18 17:28:36 Windows 6.1.7601 Service Pack 1 x64 \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0 WDC_WD6400AAKS-75A7B2 rev.01.03B01 596.17GB Running: 9k62lqnq.exe; Driver: C:\Users\david\AppData\Local\Temp\pwlcikow.sys ---- Kernel...
  7. J

    Fake microsoft call

    DDS (Ver_2012-11-20.01) - NTFS_AMD64 Internet Explorer: 11.0.9600.16428 BrowserJavaVersion: 10.9.2 Run by david at 17:13:28 on 2013-12-18 Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.5887.1658 [GMT -5:00] . AV: AVG AntiVirus Free Edition 2014 *Enabled/Updated*...
  8. J

    Fake microsoft call

    Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 5:10:23 PM, on 12/18/2013 Platform: Windows 7 SP1 (WinNT 6.00.3505) MSIE: Internet Explorer v11.0 (11.00.9600.16428) Boot mode: Normal Running processes: C:\Program Files (x86)\Logitech\Vid HD\Vid.exe C:\Program Files (x86)\Inbox...
  9. J

    Fake microsoft call

    My father called me and said that he spent an hour and a half on the phone with the good ole' someone who was from Microsoft , etc, etc. Although my father said he did not purchase the $300 software he was pushed to purchase, he did however, much to my chagrin, allow him to remote access his...
  10. J

    print spooler shockwave object issues

    I have a Lexmark Impact S305 Wireless Printer. Have had it working for about 3 months. I am running Windows 7 32 bit. Just started having spooler issues. Have removed the printer and reinstalled the driver and printer and still having same issue. I can print one job, regardless of where it...
  11. J

    recovery drive full

    found this on answers.microsoft.com and it worked! took almost 7gb off of that recovery drive from those improperly placed back-up files...
  12. J

    recovery drive full

    Much, much, better! Thanks so much Frank! Now I just need to help her with the VISTA pop-up about low disk space on the D: partition. (Recovery) Would there be anything I can read to tell me what would have been on that partition before the auto-back up started backing up everything to...
  13. J

    recovery drive full

    SUPERAntiSpyware Scan Log http://www.superantispyware.com Generated 09/19/2013 at 02:00 PM Application Version : 5.6.1032 Core Rules Database Version : 10776 Trace Rules Database Version: 8588 Scan type : Quick Scan Total Scan Time : 00:03:57 Operating System Information...
  14. J

    recovery drive full

    SUPERAntiSpyware Scan Log http://www.superantispyware.com Generated 09/19/2013 at 01:15 PM Application Version : 5.6.1032 Core Rules Database Version : 10776 Trace Rules Database Version: 8588 Scan type : Quick Scan Total Scan Time : 00:05:05 Operating System Information...
  15. J

    recovery drive full

    Malwarebytes Anti-Malware 1.75.0.1300 www.malwarebytes.org Database version: v2013.09.19.06 Windows Vista Service Pack 2 x64 NTFS Internet Explorer 9.0.8112.16421 helen :: FAMILY-PC [administrator] 9/19/2013 1:02:26 PM mbam-log-2013-09-19 (13-02-26).txt Scan type: Quick scan...
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