Recent content by lynn2024

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    Disconnecting from Wi Fi

    I've not tried using ethernet. There is not an outlet near enough to use. We have a laptop (the one I'm using,) 2 iPhones, an iPad, and a desktop connected to the Wi Fi and none of those are losing connection except the laptop I'm using. The problem must be in my laptop. I'll check on the...
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    Disconnecting from Wi Fi

    Tech Support Guy System Info Utility version 1.0.0.4 OS Version: Microsoft Windows 10 Home, 64 bit Processor: Intel(R) Core(TM) i3-5010U CPU @ 2.10GHz, Intel64 Family 6 Model 61 Stepping 4 Processor Count: 4 RAM: 4000 Mb Graphics Card: Intel(R) HD Graphics 5500, 1024 Mb Hard Drives: C: 108 GB...
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    Diagnostic Policy Service

    I followed your directions and things were going fine until I clicked "Start." Then I got "Error 1079: The account specified for this service is different from the account specified for other services running in the same process." I appreciate your advice, I really do. Sometimes I think I...
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    Diagnostic Policy Service

    Tech Support Guy System Info Utility version 1.0.0.4 OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit Processor: Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz, Intel64 Family 6 Model 42 Stepping 7 Processor Count: 4 RAM: 8104 Mb Graphics Card: Intel(R) HD Graphics, -1988 Mb Hard...
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    Backup Failed Error code: 0x81000031

    The video you sent me wasn't showing last evening when I looked at it, but it's there today. I see it now. I don't know why it didn't show up yesterday, but the space the video is in was blank last evening. Thank you very much. I don't have the time right now, but I'll definitely work a...
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    Backup Failed Error code: 0x81000031

    I see why you don't understand the attachment. It was a screenshot, but I was signed in at the time I took it. The site must have logged me out for inactivity. My fault. I usually check an attachment before I send it, but this time I missed it. Sorry 'bout that. Lyndol
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    Backup Failed Error code: 0x81000031

    I'm sure I must be missing something, but here's a screenshot of what I'm seeing on your reply: See attachment. I'm sure you wrote more than that, but that's all that's showing up on my end. This is only my second visit to these forums asking for help and I'm still learning my away around and...
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    Backup Failed Error code: 0x81000031

    While try to follow your suggestion, I encountered this error message: A Volume Shadow Copy Service component encountered an unexpected error. Check the application log for more information. (0x80042302) Again, I don't know what to do next. I wish there was a contest for receiving the most...
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    Backup Failed Error code: 0x81000031

    Thank you for the link. I think "Scenario 1: Custom libraries are unavailable" applies. When I try to work this I get another error message: The backup location is not connected. Data file backup: System image...
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    Backup Failed Error code: 0x81000031

    Sysinfo: Tech Support Guy System Info Utility version 1.0.0.4 OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit Processor: Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz, Intel64 Family 6 Model 42 Stepping 7 Processor Count: 4 RAM: 8104 Mb Graphics Card: Intel(R) HD Graphics, -1988...
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    Windows 10 Screen Jumping up and Down

    Lunarlander, I just finished trying another mouse like you suggested. It Worked!!! (y) Thank you very much! My Dell laptop is much more pleasant to use now...LOL. BTW, I figured out how to disable the touch pad while I was at it if anyone is interested. I'll probably have to boot up...
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    Windows 10 Screen Jumping up and Down

    That's a great idea. I'm on my desktop now and it will be a day or two before I can try it, but I darned sure will! Thanks, Lyndol
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    Windows 10 Screen Jumping up and Down

    Nothing has worked yet. I made a USB recovery drive when I first got it. I've already used that but it didn't resolve the jumping. The FN +F key didn't work either. I'm about at wits end. Lyndo
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    Windows 10 Screen Jumping up and Down

    Yes, I'm using a wireless optical mouse. When I'm using the mouse, my hands are off the keyboard and not touching the touchpad on the laptop. I do have other problems with inadvertently touching the touchpad, which begs another question. How can I disable the touchpad? I've never used the...
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    Windows 10 Screen Jumping up and Down

    It's been doing it from day one. It does it in all programs and on all websites. Lyndol
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