Recent content by PatrickAshfield

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    Solved Virus and Malware removal

    I bought the Windows 10 disk on ebay about 2 months ago. It has seemed fine all along. Again thanks. I will follow your advice. I assume that possessing that dvd gives me the right to get updates. Again I have imposed on your time greatly. So let me makes changes in passwords through the...
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    Solved Virus and Malware removal

    Ok. I understand that if I possess the Windows 10 I have that I can download the latest version. I will need some time to work all this out. I plan to go to the library and use their computers to change all my passwords. Again thanks.
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    Solved Virus and Malware removal

    I must study the files that you suggest. But if I want to install the Windows 10 disk i have now on another desktop, that is ok. Also if I have this Windows 10 disk installed on another computer then that computer is safe from what was done on the one I am using now.
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    Solved Virus and Malware removal

    This means I have to buy a new version of Windows 10.
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    Solved Virus and Malware removal

    Again thanks for all help. What can I tell the police if I cannot locate these crooks? I have no banking accounts through internet although ebay and paypal have access to a small debit account I keep just for their purchases. I will change passwords from my Internet account at the library in...
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    Solved Virus and Malware removal

    Does Windows 10 give me a firewall?
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    Solved Virus and Malware removal

    Again thanks for all kind help. Do authorities mean Microsoft? Surely they should want to know. I did some things I was told and they did others making changes. Do you think all that was done is cleaned out now? I guess it would be best to do a clean re-install of Windows 10. Please explain...
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    Solved Virus and Malware removal

    To set things in proper order: On July 12 I was looking at news sites and clicked over to some site on their page about celebrities. A slide show ensued. Suddenly a screen appeared telling me that Microsoft had shut down my computer because of malware attack. I was given a phone number to call...
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    Solved Virus and Malware removal

    I spoke with the people from the phishing who got access to the computer and did things. They certainly made changes. Is Microsoft aware of this type of thing. I do not understand why I am uninstalling programs if I intend to do a re-install of Windows 10. If I reformat the hard drive am I not...
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    Solved Virus and Malware removal

    Here are files requested. Is there some way I can determine what sites I logged onto on Monday July 12 in early afternoon? I looked at news sites I always looked at. I am sure they are safe. But on one ( I don' know which) I opened a sidebar site that presented a slideshow that was maybe on...
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    Solved Virus and Malware removal

    No I meant the few file I have on this computer in order to save them if I do a new re-install. Thaks for all kind professional help.
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    Solved Virus and Malware removal

    Thanks. I have run scan and attached files. Is there a danger if I download a few photo files and music file to a thumb drive.
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    Solved Element E45TA5017 TV remote does not work

    Contacts for batteries should be cleaned with Arm and Hammer baking soda. Or use the eraser that used to be on old ball point pens. It is grey with a bit of abrasive in it.
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    Solved Virus and Malware removal

    A month ago I installed Windows 10 on a HP desktop. Today I opened a reliable news site I have used often, but then I opened a celebrity slideshow. Immediately Microsoft shut down my computer. I called the number given and was ran through a bunch of questions. I was told that my IP address was...
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    Backing up photos, music, before removing malware

    Thanks to all. I think I have enough info for now. Will make attempts.
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