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new member slow computer

New 
1K views 9 replies 2 participants last post by  smarteepantz 
#1 ·
Hi all, I am a new member with a slow laptop. Don't let my username fool you because I am the opposite when it comes to computers. Below are the specs.
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: AMD Athlon(tm) X2 Dual Core Processor L310, AMD64 Family 15 Model 104 Stepping 2
Processor Count: 2
RAM: 3836 Mb
Graphics Card: ATI Radeon HD 3200 Graphics, 256 Mb
Hard Drives: C: Total - 226080 MB, Free - 181541 MB;
Motherboard: Acer, Aspire 5534
Antivirus: Norton Security Suite, Updated and Enabled

I have to wait for all advertising to completely load before I can type anything and when trying to stream the live news it often stops and times out. I have done trouble shooting and the computer can not find the problem.
 
#3 ·
Here
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:30-11-2015
Ran by ken (administrator) on KEN-PC (01-12-2015 16:15:18)
Running from C:\Users\ken\Downloads
Loaded Profiles: ken (Available Profiles: ken)
Platform: Windows 10 Home (X64) Language: English (United States)
Internet Explorer Version 11 (Default browser: IE)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(AMD) C:\Windows\System32\atiesrxx.exe
(AMD) C:\Windows\System32\atieclxx.exe
(Dritek System Inc.) C:\Program Files (x86)\Launch Manager\dsiwmis.exe
(Microsoft Corporation) C:\Windows\SysWOW64\svchost.exe
(Egis Technology Inc.) C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\MWLService.exe
(Symantec Corporation) C:\Program Files (x86)\Norton Security Suite\Engine\22.5.5.15\n360.exe
(Microsoft Corporation) C:\Windows\System32\mqsvc.exe
(Acer Incorporated) C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe
(PasswordBox, Inc.) C:\Program Files (x86)\PasswordBox\pbbtnService.exe
(NewTech Infosystems, Inc.) C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
() C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe
(Microsoft Corporation) C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
(Microsoft Corporation) C:\Windows\Microsoft.NET\Framework64\v4.0.30319\SMSvcHost.exe
(TomTom) C:\Program Files (x86)\TomTom HOME 2\TomTomHOMEService.exe
(Acer) C:\Program Files\Acer\Acer Updater\UpdaterService.exe
(Microsoft Corporation) C:\Windows\Microsoft.NET\Framework64\v4.0.30319\SMSvcHost.exe
(Symantec Corporation) C:\Program Files (x86)\Norton Security Suite\Engine\22.5.5.15\n360.exe
(Hewlett-Packard Company) C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\HPSupportSolutionsFrameworkService.exe
(Microsoft Corporation) C:\Windows\System32\SettingSyncHost.exe
() C:\Program Files\WindowsApps\Microsoft.Windows.Photos_15.1120.13270.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe
(Microsoft Corporation) C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.6416.42001.0_x64__8wekyb3d8bbwe\HxMail.exe
(Microsoft Corporation) C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.6416.42001.0_x64__8wekyb3d8bbwe\HxTsr.exe
() C:\Users\ken\Downloads\AdwCleaner (2).exe
(Farbar) C:\Users\ken\Downloads\FRST64 (1).exe

==================== Registry (Whitelisted) ===========================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM\...\Run: [RtHDVCpl] => C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe [7940128 2009-07-06] (Realtek Semiconductor)
HKLM\...\Run: [Skytel] => C:\Program Files\Realtek\Audio\HDA\Skytel.exe [1833504 2009-07-06] (Realtek Semiconductor Corp.)
HKLM\...\Run: [SynTPEnh] => C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [1808168 2009-06-18] (Synaptics Incorporated)
HKLM\...\Run: [IntelliPoint] => c:\Program Files\Microsoft IntelliPoint\ipoint.exe [2417032 2011-08-01] (Microsoft Corporation)
HKLM\...\Run: [InboxAce Home Page Guard 64 bit] => "C:\PROGRA~2\INBOXA~2\bar\1.bin\AppIntegrator64.exe"
HKLM-x32\...\Run: [TkBellExe] => c:\program files (x86)\real\realplayer\Update\realsched.exe [295072 2013-01-06] (RealNetworks, Inc.)
HKLM-x32\...\Run: [EgisTecLiveUpdate] => C:\Program Files (x86)\EgisTec Egis Software Update\EgisUpdate.exe [199464 2009-08-04] (Egis Technology Inc.)
HKLM-x32\...\Run: [StartCCC] => "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
HKLM-x32\...\Run: [SunJavaUpdateSched] => C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [254696 2012-01-18] (Sun Microsystems, Inc.)
HKLM-x32\...\Run: [hpqSRMon] => C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSRMon.exe [150528 2008-07-22] (Hewlett-Packard)
HKLM-x32\...\Run: [Adobe Reader Speed Launcher] => C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe [41056 2013-05-08] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [APSDaemon] => C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe [59720 2013-09-13] (Apple Inc.)
HKLM-x32\...\Run: [Adobe ARM] => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [958576 2013-04-04] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [QuickTime Task] => C:\Program Files (x86)\QuickTime\QTTask.exe [421888 2015-06-16] (Apple Inc.)
HKLM-x32\...\Run: [HP Software Update] => C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe [49208 2011-05-10] (Hewlett-Packard)
HKU\S-1-5-21-781871374-1970596618-1284458778-1000\...\Run: [NortonOnlineBackupReminder] => C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe [588648 2009-07-24] (Symantec Corporation)
HKU\S-1-5-21-781871374-1970596618-1284458778-1000\...\Run: [TomTomHOME.exe] => C:\Program Files (x86)\TomTom HOME 2\TomTomHOMERunner.exe [248208 2013-07-02] (TomTom)
HKU\S-1-5-21-781871374-1970596618-1284458778-1000\...\Run: [MyTomTomSA.exe] => C:\Program Files (x86)\MyTomTom 3\MyTomTomSA.exe [436728 2012-09-10] (TomTom)
HKU\S-1-5-21-781871374-1970596618-1284458778-1000\...\RunOnce: [Uninstall C:\Users\ken\AppData\Local\Microsoft\OneDrive\17.3.5951.0827\amd64] => C:\WINDOWS\system32\cmd.exe /q /c rmdir /s /q "C:\Users\ken\AppData\Local\Microsoft\OneDrive\17.3.5951.0827\amd64"
HKU\S-1-5-21-781871374-1970596618-1284458778-1000\...\RunOnce: [Uninstall C:\Users\ken\AppData\Local\Microsoft\OneDrive\17.3.5951.0827] => C:\WINDOWS\system32\cmd.exe /q /c rmdir /s /q "C:\Users\ken\AppData\Local\Microsoft\OneDrive\17.3.5951.0827"
ShellIconOverlayIdentifiers: [ OverlayExcluded] -> {4433A54A-1AC8-432F-90FC-85F045CF383C} => C:\Program Files (x86)\Norton Security Suite\Engine64\22.5.5.15\buShell.dll [2015-11-05] (Symantec Corporation)
ShellIconOverlayIdentifiers: [ OverlayPending] -> {F17C0B1E-EF8E-4AD4-8E1B-7D7E8CB23225} => C:\Program Files (x86)\Norton Security Suite\Engine64\22.5.5.15\buShell.dll [2015-11-05] (Symantec Corporation)
ShellIconOverlayIdentifiers: [ OverlayProtected] -> {476D0EA3-80F9-48B5-B70B-05E677C9C148} => C:\Program Files (x86)\Norton Security Suite\Engine64\22.5.5.15\buShell.dll [2015-11-05] (Symantec Corporation)
ShellIconOverlayIdentifiers: [DropboxExt1] -> {FB314ED9-A251-47B7-93E1-CDD82E34AF8B} => No File
ShellIconOverlayIdentifiers: [DropboxExt2] -> {FB314EDA-A251-47B7-93E1-CDD82E34AF8B} => No File
ShellIconOverlayIdentifiers: [DropboxExt3] -> {FB314EDB-A251-47B7-93E1-CDD82E34AF8B} => No File
ShellIconOverlayIdentifiers: [DropboxExt4] -> {FB314EDC-A251-47B7-93E1-CDD82E34AF8B} => No File
ShellIconOverlayIdentifiers: [egisPSDP] -> {30A0A3F6-38AC-4C53-BB8B-0D95238E25BA} => C:\Program Files (x86)\EgisTec\MyWinLocker 3\x64\psdprotect.dll [2009-08-06] (Egis Technology Inc.)
ShellIconOverlayIdentifiers: [off0] -> {8E33AEC3-C5F2-43C4-B048-9E3EB19B1DD5} => No File
ShellIconOverlayIdentifiers: [off1] -> {8E33AEC4-C5F2-43C4-B048-9E3EB19B1DD5} => C:\Program Files (x86)\Workspace\offsyncext64.dll No File
ShellIconOverlayIdentifiers-x32: [egisPSDP] -> {30A0A3F6-38AC-4C53-BB8B-0D95238E25BA} => C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\psdprotect.dll [2009-08-06] (Egis Technology Inc.)

==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

Tcpip\Parameters: [DhcpNameServer] 75.75.75.75 75.75.76.76
Tcpip\..\Interfaces\{6f7632b2-8401-4166-b879-318bb30ba4cf}: [DhcpNameServer] 75.75.75.75 75.75.76.76

Internet Explorer:
==================
HKU\.DEFAULT\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://www.symantec.com/redirects/security_response/fix_homepage/index.jsp?lg=en&pid=N360&pvid=21.6.0.32
HKU\S-1-5-21-781871374-1970596618-1284458778-1000\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache = hxxp://www.msn.com/
HKU\S-1-5-21-781871374-1970596618-1284458778-1000\Software\Microsoft\Internet Explorer\Main,Start Page = hxxps://www.yahoo.com/
SearchScopes: HKLM -> DefaultScope {9BB47C17-9C68-4BB3-B188-DD9AF0FD2406} URL = hxxp://dts.search-results.com/sr?src=ieb&gct=ds&appid=394&systemid=406&apn_dtid=BND406&apn_ptnrs=AG6&o=APN10645&apn_uid=4154914682504323&q={searchTerms}
SearchScopes: HKLM -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxp://rocket-find.com/results.php?f=4&q={searchTerms}&a=rckt_dsites02_14_30_ie&cd=2XzuyEtN2Y1L1QzutD0C0E0E0EyCzzyBtAtAyC0CzytCtBtAtN0D0Tzu0SzytAzztN1L2XzutAtFtDtFtBtFtDtN1L1CzutCyEtBzytDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2StB0FyC0CyD0EzyyDtG0EyDtByDtGtA0BtC0DtGtDzzyEtAtGyDzz0FtD0FzzzztA0CtC0FtC2QtN1M1F1B2Z1V1N2Y1L1Qzu2S0F0AtDyB0A0AtBtCtGtB0C0BzztGyEtCyBzztGzyyEyD0BtGtDyCyCyD0A0F0C0BzyyE0BtC2Q&cr=476486106&ir=
SearchScopes: HKLM -> {9BB47C17-9C68-4BB3-B188-DD9AF0FD2406} URL = hxxp://dts.search-results.com/sr?src=ieb&gct=ds&appid=394&systemid=406&apn_dtid=BND406&apn_ptnrs=AG6&o=APN10645&apn_uid=4154914682504323&q={searchTerms}
SearchScopes: HKLM-x32 -> {67A2568C-7A0A-4EED-AECC-B5405DE63B64} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7ACAW
SearchScopes: HKU\.DEFAULT -> {67A2568C-7A0A-4EED-AECC-B5405DE63B64} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7ACAW
SearchScopes: HKU\S-1-5-21-781871374-1970596618-1284458778-1000 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\S-1-5-21-781871374-1970596618-1284458778-1000 -> {6A1806CD-94D4-4689-BA73-E35EA1EA9990} URL =
BHO: Norton Identity Protection -> {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} -> C:\Program Files (x86)\Norton Security Suite\Engine64\22.5.5.15\coIEPlg.dll [2015-11-05] (Symantec Corporation)
BHO-x32: HP Print Enhancer -> {0347C33E-8762-4905-BF09-768834316C61} -> C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll [2009-09-20] (Hewlett-Packard Co.)
BHO-x32: Adobe PDF Link Helper -> {18DF081C-E8AD-4283-A596-FA578C2EBDC3} -> C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll [2013-05-08] (Adobe Systems Incorporated)
BHO-x32: RealNetworks Download and Record Plugin for Internet Explorer -> {3049C3E9-B461-4BC5-8870-4C09146192CA} -> C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\IE\rndlbrowserrecordplugin.dll [2012-11-29] (RealDownloader)
BHO-x32: PasswordBox Helper -> {5DB69B97-934B-451D-94DB-32EF802A01CD} -> C:\Program Files (x86)\PasswordBox\Application\pbbtn.dll [2015-05-04] (PasswordBox, Inc.)
BHO-x32: Norton Identity Protection -> {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} -> C:\Program Files (x86)\Norton Security Suite\Engine\22.5.5.15\coIEPlg.dll [2015-11-05] (Symantec Corporation)
BHO-x32: Norton Vulnerability Protection -> {6D53EC84-6AAE-4787-AEEE-F4628F01010C} -> C:\Program Files (x86)\Norton Security Suite\Engine\21.7.0.11\IPS\IPSBHO.DLL => No File
BHO-x32: Search Helper -> {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} -> C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll [2010-09-22] (Microsoft Corporation)
BHO-x32: Java(tm) Plug-In SSV Helper -> {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -> C:\Program Files (x86)\Java\jre6\bin\ssv.dll [2012-08-28] (Sun Microsystems, Inc.)
BHO-x32: Windows Live Messenger Companion Helper -> {9FDDE16B-836F-4806-AB1F-1455CBEFF289} -> C:\Program Files (x86)\Windows Live\Companion\companioncore.dll [2012-03-08] (Microsoft Corporation)
BHO-x32: Java(tm) Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll [2012-08-28] (Sun Microsystems, Inc.)
BHO-x32: HP Smart BHO Class -> {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} -> C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll [2009-09-20] (Hewlett-Packard Co.)
Toolbar: HKLM - Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine64\22.5.5.15\coIEPlg.dll [2015-11-05] (Symantec Corporation)
Toolbar: HKLM-x32 - Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine\22.5.5.15\coIEPlg.dll [2015-11-05] (Symantec Corporation)
Toolbar: HKU\.DEFAULT -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
Toolbar: HKU\S-1-5-21-781871374-1970596618-1284458778-1000 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
Toolbar: HKU\S-1-5-21-781871374-1970596618-1284458778-1000 -> Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine64\22.5.5.15\coIEPlg.dll [2015-11-05] (Symantec Corporation)
DPF: HKLM-x32 {106E49CF-797A-11D2-81A2-00E02C015623} hxxp://www.alternatiff.com/distribution/alternatiff-ax-w32-2.0.5.cab
DPF: HKLM-x32 {1E54D648-B804-468d-BC78-4AFFED8E262F} hxxp://www.nvidia.com/content/DriverDownload/srl/3.0.0.4/srl_bin/sysreqlab_nvd.cab
DPF: HKLM-x32 {4871A87A-BFDD-4106-8153-FFDE2BAC2967} hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.0.cab
DPF: HKLM-x32 {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} hxxp://h20614.www2.hp.com/ediags/gmd/Install/Cab/hpdetect121.cab
Handler: x-excid - {9D6CC632-1337-4a33-9214-2DA092E776F4} - c:\Windows\Downloaded Program Files\mimectl.dll No File

FireFox:
========
FF Plugin: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files\Microsoft Silverlight\5.1.40728.0\npctrl.dll [2015-07-28] ( Microsoft Corporation)
FF Plugin: @microsoft.com/VirtualEarth3D,version=4.0 -> C:\Program Files (x86)\Virtual Earth 3D\ [No File]
FF Plugin-x32: @java.com/DTPlugin,version=1.6.0_35 -> C:\Windows\SysWOW64\npdeployJava1.dll [2012-08-28] (Sun Microsystems, Inc.)
FF Plugin-x32: @java.com/JavaPlugin -> C:\Program Files (x86)\Java\jre6\bin\plugin2\npjp2.dll [2012-08-28] (Sun Microsystems, Inc.)
FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files (x86)\Microsoft Silverlight\5.1.40728.0\npctrl.dll [2015-07-28] ( Microsoft Corporation)
FF Plugin-x32: @microsoft.com/OfficeLive,version=1.5 -> C:\Program Files (x86)\Microsoft\Office Live\npOLW.dll [2010-04-26] (Microsoft Corp.)
FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3502.0922 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll [2012-03-08] (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3508.1109 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll [2012-03-08] (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3538.0513 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll [2012-03-08] (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3555.0308 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll [2012-03-08] (Microsoft Corporation)
FF Plugin-x32: @Oberon-media.com/ONCAdapter -> C:\Program Files (x86)\Common Files\Oberon Media\NCAdapter\1.0.0.7\npapicomadapter.dll [2010-09-01] (Oberon-Media )
FF Plugin-x32: @real.com/nppl3260;version=16.0.0.282 -> c:\program files (x86)\real\realplayer\Netscape6\nppl3260.dll [2013-01-06] (RealNetworks, Inc.)
FF Plugin-x32: @real.com/nprndlchromebrowserrecordext;version=1.3.0 -> C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlchromebrowserrecordext.dll [2012-11-29] (RealNetworks, Inc.)
FF Plugin-x32: @real.com/nprndlhtml5videoshim;version=1.3.0 -> C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlhtml5videoshim.dll [2012-11-29] (RealNetworks, Inc.)
FF Plugin-x32: @real.com/nprndlpepperflashvideoshim;version=1.3.0 -> C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlpepperflashvideoshim.dll [2012-11-29] (RealNetworks, Inc.)
FF Plugin-x32: @real.com/nprpchromebrowserrecordext;version=12.0.1.669 -> C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprpchromebrowserrecordext.dll [2011-10-27] (RealNetworks, Inc.)
FF Plugin-x32: @real.com/nprphtml5videoshim;version=12.0.1.669 -> C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprphtml5videoshim.dll [2011-10-27] (RealNetworks, Inc.)
FF Plugin-x32: @real.com/nprpplugin;version=16.0.0.282 -> c:\program files (x86)\real\realplayer\Netscape6\nprpplugin.dll [2013-01-06] (RealPlayer)
FF Plugin-x32: @realnetworks.com/npdlplugin;version=1 -> C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\npdlplugin.dll [2012-11-29] (RealDownloader)
FF Plugin-x32: Adobe Reader -> C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll [2013-05-08] (Adobe Systems Inc.)
FF HKLM\...\Firefox\Extensions: [{C1A2A613-35F1-4FCF-B27F-2840527B6556}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_22.5.2.15\coFFAddon
FF Extension: Norton Identity Safe - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_22.5.2.15\coFFAddon [2015-11-20] [not signed]
FF HKLM-x32\...\Firefox\Extensions: [smartwebprinting@hp.com] - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
FF Extension: HP Smart Web Printing - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3 [2012-03-09] [not signed]
FF HKLM-x32\...\Firefox\Extensions: [{34712C68-7391-4c47-94F3-8F88D49AD632}] - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\Firefox\Ext
FF Extension: RealDownloader - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\Firefox\Ext [2013-01-06] [not signed]
FF HKLM-x32\...\Firefox\Extensions: [{ABDE892B-13A8-4d1b-88E6-365A6E755758}] - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\Firefox\Ext
FF HKLM-x32\...\Firefox\Extensions: [{C1A2A613-35F1-4FCF-B27F-2840527B6556}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_22.5.2.15\coFFAddon
FF HKU\S-1-5-21-781871374-1970596618-1284458778-1000\...\Firefox\Extensions: [smartwebprinting@hp.com] - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3

Chrome:
=======
CHR Profile: C:\Users\ken\AppData\Local\Google\Chrome\User Data\Default
CHR Extension: (Entanglement) - C:\Users\ken\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd [2011-04-16]
CHR Extension: (RealDownloader) - C:\Users\ken\AppData\Local\Google\Chrome\User Data\Default\Extensions\idhngdhcfkoamngbedgpaokgjbnpdiji [2013-02-17]
CHR Extension: (No Name) - C:\Users\ken\AppData\Local\Google\Chrome\User Data\Default\Extensions\knlnhgoppkofgoieelflgbbicoganofl [2014-03-06]
CHR HKLM\...\Chrome\Extension: [cjabmdjcfcfdmffimndhafhblfmpjdpe] - C:\Program Files (x86)\Norton Security Suite\Engine\22.5.5.15\Exts\Chrome.crx [2015-11-25]
CHR HKLM\...\Chrome\Extension: [iikflkcanblccfahdhdonehdalibjnif] - hxxps://clients2.google.com/service/update2/crx
CHR HKU\S-1-5-21-781871374-1970596618-1284458778-1000\SOFTWARE\Google\Chrome\Extensions\...\Chrome\Extension: [knlnhgoppkofgoieelflgbbicoganofl] - C:\Users\ken\AppData\Local\CRE\knlnhgoppkofgoieelflgbbicoganofl.crx [2012-06-30]
CHR HKLM-x32\...\Chrome\Extension: [cjabmdjcfcfdmffimndhafhblfmpjdpe] - C:\Program Files (x86)\Norton Security Suite\Engine\22.5.5.15\Exts\Chrome.crx [2015-11-25]
CHR HKLM-x32\...\Chrome\Extension: [idhngdhcfkoamngbedgpaokgjbnpdiji] - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\Chrome\Ext\realdownloader.crx [2012-11-29]
CHR HKLM-x32\...\Chrome\Extension: [iikflkcanblccfahdhdonehdalibjnif] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [knlnhgoppkofgoieelflgbbicoganofl] - C:\Users\ken\AppData\Local\CRE\knlnhgoppkofgoieelflgbbicoganofl.crx [2012-06-30]

==================== Services (Whitelisted) ========================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

R3 hpqcxs08; C:\Program Files (x86)\HP\Digital Imaging\bin\hpqcxs08.dll [249344 2009-09-20] (Hewlett-Packard Co.) [File not signed]
R2 hpqddsvc; C:\Program Files (x86)\HP\Digital Imaging\bin\hpqddsvc.dll [133120 2009-09-20] (Hewlett-Packard Co.) [File not signed]
R2 HPSLPSVC; C:\Program Files (x86)\HP\Digital Imaging\bin\HPSLPSVC64.DLL [1037824 2009-09-20] (Hewlett-Packard Co.) [File not signed]
R2 HPSupportSolutionsFrameworkService; C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\HPSupportSolutionsFrameworkService.exe [25800 2015-09-28] (Hewlett-Packard Company)
R2 MSMQ; C:\Windows\system32\mqsvc.exe [26112 2015-09-26] (Microsoft Corporation)
R2 MWLService; C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\\MWLService.exe [311592 2009-08-06] (Egis Technology Inc.)
R2 N360; C:\Program Files (x86)\Norton Security Suite\Engine\22.5.5.15\N360.exe [282016 2015-11-20] (Symantec Corporation)
S2 Net Driver HPZ12; C:\Windows\system32\HPZinw12.dll [71680 2010-08-06] (Hewlett-Packard) [File not signed]
R2 PasswordBox; C:\Program Files (x86)\PasswordBox\pbbtnService.exe [67584 2014-05-14] (PasswordBox, Inc.) [File not signed]
S2 Pml Driver HPZ12; C:\Windows\system32\HPZipm12.dll [89600 2010-08-06] (Hewlett-Packard) [File not signed]
R2 RealNetworks Downloader Resolver Service; C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe [38608 2012-11-29] ()
S3 WdNisSvc; C:\Program Files\Windows Defender\NisSrv.exe [362928 2015-07-09] (Microsoft Corporation)
S3 WinDefend; C:\Program Files\Windows Defender\MsMpEng.exe [24864 2015-07-09] (Microsoft Corporation)

===================== Drivers (Whitelisted) ==========================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

R1 BHDrvx64; C:\Program Files (x86)\Norton Security Suite\NortonData\22.5.2.15\Definitions\BASHDefs\20151113.001\BHDrvx64.sys [1665608 2015-10-08] (Symantec Corporation)
R1 ccSet_N360; C:\Windows\system32\drivers\N360x64\1605050.00F\ccSetx64.sys [173808 2015-07-10] (Symantec Corporation)
R1 eeCtrl; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys [498512 2015-11-18] (Symantec Corporation)
R3 EraserUtilRebootDrv; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [157520 2015-11-18] (Symantec Corporation)
R1 IDSVia64; C:\Program Files (x86)\Norton Security Suite\NortonData\22.5.2.15\Definitions\IPSDefs\20151130.001\IDSvia64.sys [767224 2015-10-19] (Symantec Corporation)
R3 NAVENG; C:\Program Files (x86)\Norton Security Suite\NortonData\22.5.2.15\Definitions\VirusDefs\20151201.004\ENG64.SYS [138488 2015-10-27] (Symantec Corporation)
R3 NAVEX15; C:\Program Files (x86)\Norton Security Suite\NortonData\22.5.2.15\Definitions\VirusDefs\20151201.004\EX64.SYS [2148080 2015-10-27] (Symantec Corporation)
R2 NPF; C:\Windows\system32\drivers\npf.sys [35344 2013-09-14] (CACE Technologies, Inc.)
R3 rt640x64; C:\Windows\System32\drivers\rt640x64.sys [587264 2015-06-17] (Realtek )
R3 SRTSP; C:\Windows\System32\Drivers\N360x64\1605050.00F\SRTSP64.SYS [928496 2015-11-11] (Symantec Corporation)
R1 SRTSPX; C:\Windows\system32\drivers\N360x64\1605050.00F\SRTSPX64.SYS [50936 2015-07-10] (Symantec Corporation)
R0 SymEFASI; C:\Windows\System32\drivers\N360x64\1605050.00F\SYMEFASI64.SYS [1621232 2015-11-11] (Symantec Corporation)
S0 SymELAM; C:\Windows\System32\drivers\N360x64\1605050.00F\SymELAM.sys [24192 2015-07-10] (Symantec Corporation)
R3 SymEvent; C:\Windows\system32\Drivers\SYMEVENT64x86.SYS [111344 2015-07-30] (Symantec Corporation)
R1 SymIRON; C:\Windows\system32\drivers\N360x64\1605050.00F\Ironx64.SYS [297720 2015-07-10] (Symantec Corporation)
R1 SymNetS; C:\Windows\System32\Drivers\N360x64\1605050.00F\SYMNETS.SYS [577768 2015-11-11] (Symantec Corporation)
S3 UdeCx; C:\Windows\System32\drivers\udecx.sys [44032 2015-07-09] ()
S3 WdBoot; C:\Windows\system32\drivers\WdBoot.sys [44568 2015-07-09] (Microsoft Corporation)
S3 WdFilter; C:\Windows\system32\drivers\WdFilter.sys [291680 2015-07-10] (Microsoft Corporation)
S3 WdNisDrv; C:\Windows\System32\Drivers\WdNisDrv.sys [119648 2015-07-10] (Microsoft Corporation)
U3 idsvc; no ImagePath
U5 REALPLAYERUPDATESVC; no ImagePath
S3 wfpcapture; \SystemRoot\System32\drivers\wfpcapture.sys [X]
U3 wpcsvc; no ImagePath

==================== NetSvcs (Whitelisted) ===================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

==================== One Month Created files and folders ========

(If an entry is included in the fixlist, the file/folder will be moved.)

2015-12-01 15:10 - 2015-12-01 15:10 - 00016148 _____ C:\WINDOWS\system32\KEN-PC_ken_HistoryPrediction.bin
2015-12-01 10:39 - 2015-12-01 10:40 - 02350080 _____ (Farbar) C:\Users\ken\Downloads\FRST64 (1).exe
2015-11-30 20:42 - 2015-11-30 20:44 - 00066119 _____ C:\Users\ken\Downloads\Addition.txt
2015-11-30 20:39 - 2015-12-01 16:15 - 00024787 _____ C:\Users\ken\Downloads\FRST.txt
2015-11-30 20:39 - 2015-12-01 16:15 - 00000000 ____D C:\FRST
2015-11-30 20:36 - 2015-11-30 20:36 - 00001048 _____ C:\WINDOWS\SysWOW64\FSS.txt
2015-11-30 20:35 - 2015-11-30 20:35 - 00415744 _____ (Farbar) C:\Users\ken\Downloads\FSS.exe
2015-11-30 20:34 - 2015-11-30 20:39 - 02350080 _____ (Farbar) C:\Users\ken\Downloads\FRST64.exe
2015-11-30 11:38 - 2015-11-30 11:38 - 00509440 _____ (Tech Support Guy System) C:\Users\ken\Downloads\SysInfo (5).exe
2015-11-30 11:36 - 2015-11-30 11:36 - 00509440 _____ (Tech Support Guy System) C:\Users\ken\Downloads\SysInfo (4).exe
2015-11-28 12:33 - 2015-11-28 12:33 - 00509440 _____ (Tech Support Guy System) C:\Users\ken\Downloads\SysInfo (3).exe
2015-11-27 12:00 - 2015-11-27 12:00 - 00003229 _____ C:\Users\ken\AppData\Local\recently-used.xbel
2015-11-27 00:22 - 2015-11-27 00:22 - 00000000 ____D C:\Users\ken\AppData\Local\{7A0B5BE9-94F9-429E-8CB8-DAD4010D4CE1}
2015-11-25 18:22 - 2015-12-01 13:36 - 00000000 ____D C:\WINDOWS\System32\Tasks\Norton 360
2015-11-25 18:21 - 2015-11-25 18:21 - 00003398 _____ C:\WINDOWS\System32\Tasks\Norton WSC Integration
2015-11-25 14:32 - 2015-11-25 14:33 - 00042936 _____ C:\Users\ken\Downloads\234 Roosevelt Dr. (1).pdf
2015-11-25 14:21 - 2015-11-25 14:21 - 00042936 _____ C:\Users\ken\Downloads\234 Roosevelt Dr..pdf
2015-11-25 13:25 - 2015-11-25 13:25 - 00000000 ___HD C:\$WINDOWS.~BT
2015-11-21 14:23 - 2015-11-21 14:23 - 00611444 _____ C:\Users\ken\Downloads\instruction_harness_1nw0804_rev01.pdf
2015-11-15 18:44 - 2015-11-15 18:44 - 00000101 _____ C:\Users\ken\Downloads\text_0.txt
2015-11-13 09:10 - 2015-11-13 09:10 - 00000000 ____D C:\$SysReset
2015-11-10 17:49 - 2015-11-05 00:13 - 00577888 _____ (Microsoft Corporation) C:\WINDOWS\system32\Drivers\afd.sys
2015-11-10 17:49 - 2015-11-05 00:06 - 03621248 _____ (Microsoft Corporation) C:\WINDOWS\system32\iertutil.dll
2015-11-10 17:49 - 2015-11-04 23:24 - 02878512 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\iertutil.dll
2015-11-10 17:49 - 2015-11-04 23:20 - 21873664 _____ (Microsoft Corporation) C:\WINDOWS\system32\edgehtml.dll
2015-11-10 17:49 - 2015-11-04 23:18 - 24597504 _____ (Microsoft Corporation) C:\WINDOWS\system32\mshtml.dll
2015-11-10 17:49 - 2015-11-04 23:18 - 03248128 _____ (Microsoft Corporation) C:\WINDOWS\system32\Windows.Media.dll
2015-11-10 17:49 - 2015-11-04 23:10 - 02987520 _____ (Microsoft Corporation) C:\WINDOWS\system32\esent.dll
2015-11-10 17:49 - 2015-11-04 23:03 - 02180608 _____ (Microsoft Corporation) C:\WINDOWS\system32\AppXDeploymentServer.dll
2015-11-10 17:49 - 2015-11-04 22:59 - 02675200 _____ (Microsoft Corporation) C:\WINDOWS\system32\Windows.StateRepository.dll
2015-11-10 17:49 - 2015-11-04 22:58 - 00627712 _____ (Microsoft Corporation) C:\WINDOWS\system32\Windows.UI.dll
2015-11-10 17:49 - 2015-11-04 22:56 - 01795072 _____ (Microsoft Corporation) C:\WINDOWS\system32\AppXDeploymentExtensions.dll
2015-11-10 17:49 - 2015-11-04 22:35 - 02639872 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\esent.dll
2015-11-10 17:49 - 2015-11-04 22:27 - 02049536 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\Windows.StateRepository.dll
2015-11-10 17:48 - 2015-11-05 00:15 - 08020832 _____ (Microsoft Corporation) C:\WINDOWS\system32\ntoskrnl.exe
2015-11-10 17:48 - 2015-11-05 00:15 - 00541024 _____ (Microsoft Corporation) C:\WINDOWS\system32\mcupdate_GenuineIntel.dll
2015-11-10 17:48 - 2015-11-05 00:14 - 00459104 _____ (Microsoft Corporation) C:\WINDOWS\system32\Drivers\netio.sys
2015-11-10 17:48 - 2015-11-05 00:11 - 01392480 _____ (Microsoft Corporation) C:\WINDOWS\system32\LicenseManager.dll
2015-11-10 17:48 - 2015-11-05 00:06 - 00966416 _____ (Microsoft Corporation) C:\WINDOWS\system32\twinapi.appcore.dll
2015-11-10 17:48 - 2015-11-05 00:01 - 00607408 _____ (Microsoft Corporation) C:\WINDOWS\system32\fontdrvhost.exe
2015-11-10 17:48 - 2015-11-04 23:56 - 01083072 _____ (Microsoft Corporation) C:\WINDOWS\system32\appraiser.dll
2015-11-10 17:48 - 2015-11-04 23:56 - 00116064 _____ (Microsoft Corporation) C:\WINDOWS\system32\Drivers\tdx.sys
2015-11-10 17:48 - 2015-11-04 23:56 - 00025280 _____ (Microsoft Corporation) C:\WINDOWS\system32\CompatTelRunner.exe
2015-11-10 17:48 - 2015-11-04 23:30 - 00961376 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\LicenseManager.dll
2015-11-10 17:48 - 2015-11-04 23:23 - 00762888 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\twinapi.appcore.dll
2015-11-10 17:48 - 2015-11-04 23:23 - 00076800 _____ (Microsoft Corporation) C:\WINDOWS\system32\browserbroker.dll
2015-11-10 17:48 - 2015-11-04 23:18 - 00539728 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\fontdrvhost.exe
2015-11-10 17:48 - 2015-11-04 23:17 - 02418688 _____ (Microsoft Corporation) C:\WINDOWS\system32\MFMediaEngine.dll
2015-11-10 17:48 - 2015-11-04 23:12 - 00515072 _____ (Microsoft Corporation) C:\WINDOWS\system32\internetmail.dll
2015-11-10 17:48 - 2015-11-04 23:11 - 00333312 _____ (Microsoft Corporation) C:\WINDOWS\system32\MusUpdateHandlers.dll
2015-11-10 17:48 - 2015-11-04 23:10 - 12504064 _____ (Microsoft Corporation) C:\WINDOWS\system32\ieframe.dll
2015-11-10 17:48 - 2015-11-04 23:07 - 01068032 _____ (Microsoft Corporation) C:\WINDOWS\system32\audiosrv.dll
2015-11-10 17:48 - 2015-11-04 23:06 - 00453120 _____ (Microsoft Corporation) C:\WINDOWS\system32\Windows.Devices.Usb.dll
2015-11-10 17:48 - 2015-11-04 23:05 - 01602560 _____ (Microsoft Corporation) C:\WINDOWS\system32\urlmon.dll
2015-11-10 17:48 - 2015-11-04 23:05 - 00826880 _____ (Microsoft Corporation) C:\WINDOWS\system32\jscript.dll
2015-11-10 17:48 - 2015-11-04 23:03 - 01015808 _____ (Microsoft Corporation) C:\WINDOWS\system32\RDXService.dll
2015-11-10 17:48 - 2015-11-04 23:01 - 00949760 _____ (Microsoft Corporation) C:\WINDOWS\system32\kerberos.dll
2015-11-10 17:48 - 2015-11-04 23:01 - 00713216 _____ (Microsoft Corporation) C:\WINDOWS\system32\usermgr.dll
2015-11-10 17:48 - 2015-11-04 23:01 - 00579072 _____ (Microsoft Corporation) C:\WINDOWS\system32\winlogon.exe
2015-11-10 17:48 - 2015-11-04 22:59 - 03587072 _____ (Microsoft Corporation) C:\WINDOWS\system32\win32kfull.sys
2015-11-10 17:48 - 2015-11-04 22:58 - 01383936 _____ (Microsoft Corporation) C:\WINDOWS\system32\win32kbase.sys
2015-11-10 17:48 - 2015-11-04 22:55 - 00145408 _____ (Microsoft Corporation) C:\WINDOWS\system32\dssvc.dll
2015-11-10 17:48 - 2015-11-04 22:54 - 00502272 _____ (Microsoft Corporation) C:\WINDOWS\system32\dlnashext.dll
2015-11-10 17:48 - 2015-11-04 22:47 - 19326464 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\mshtml.dll
2015-11-10 17:48 - 2015-11-04 22:42 - 02647040 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\Windows.Media.dll
2015-11-10 17:48 - 2015-11-04 22:40 - 01918976 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\MFMediaEngine.dll
2015-11-10 17:48 - 2015-11-04 22:35 - 18803712 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\edgehtml.dll
2015-11-10 17:48 - 2015-11-04 22:34 - 00311296 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\Windows.Devices.Usb.dll
2015-11-10 17:48 - 2015-11-04 22:33 - 01380864 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\urlmon.dll
2015-11-10 17:48 - 2015-11-04 22:33 - 00650240 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\jscript.dll
2015-11-10 17:48 - 2015-11-04 22:30 - 00767488 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\kerberos.dll
2015-11-10 17:48 - 2015-11-04 22:28 - 11262976 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\ieframe.dll
2015-11-10 17:48 - 2015-11-04 22:27 - 00464896 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\Windows.UI.dll
2015-11-10 17:48 - 2015-11-04 22:23 - 00441344 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\dlnashext.dll
2015-11-10 17:08 - 2015-11-30 12:56 - 00000000 ____D C:\AdwCleaner
2015-11-10 17:05 - 2015-12-01 16:12 - 01712128 _____ C:\Users\ken\Downloads\AdwCleaner (3).exe
2015-11-10 17:02 - 2015-12-01 16:11 - 01712128 _____ C:\Users\ken\Downloads\AdwCleaner (2).exe
2015-11-10 16:53 - 2015-11-10 16:53 - 00017920 _____ C:\Users\ken\Documents\computer info.wps
2015-11-10 16:46 - 2015-11-10 16:46 - 00509440 _____ (Tech Support Guy System) C:\Users\ken\Downloads\SysInfo (2).exe
2015-11-10 16:45 - 2015-11-10 16:45 - 00509440 _____ (Tech Support Guy System) C:\Users\ken\Downloads\SysInfo (1).exe
2015-11-10 16:43 - 2015-11-10 16:43 - 00509440 _____ (Tech Support Guy System) C:\Users\ken\Downloads\SysInfo.exe
2015-11-01 12:09 - 2015-11-01 12:10 - 00020491 _____ C:\Users\ken\Downloads\X414d5120514552504d5130312020202055fee2ce21d3cdb5 (4).pdf
2015-11-01 12:09 - 2015-11-01 12:09 - 00020491 _____ C:\Users\ken\Downloads\X414d5120514552504d5130312020202055fee2ce21d3cdb5 (3).pdf
2015-11-01 12:08 - 2015-11-01 12:08 - 00010109 _____ C:\Users\ken\Downloads\X414d5120514552504d5130312020202055fee2ce2aec6eca.pdf

==================== One Month Modified files and folders ========

(If an entry is included in the fixlist, the file/folder will be moved.)

2015-12-01 16:10 - 2015-09-26 17:25 - 00002368 _____ C:\Users\ken\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\OneDrive.lnk
2015-12-01 16:10 - 2015-09-26 17:25 - 00000000 ___RD C:\Users\ken\OneDrive
2015-12-01 15:57 - 2012-04-12 07:53 - 00000830 _____ C:\WINDOWS\Tasks\Adobe Flash Player Updater.job
2015-12-01 15:54 - 2015-09-29 09:39 - 00004144 _____ C:\WINDOWS\System32\Tasks\User_Feed_Synchronization-{B69A95FD-73A9-4F8D-B8A9-DADF42883E4C}
2015-12-01 08:33 - 2015-07-30 17:42 - 00000000 ___HD C:\Program Files\WindowsApps
2015-12-01 08:33 - 2015-07-30 17:42 - 00000000 ____D C:\WINDOWS\AppReadiness
2015-11-30 20:43 - 2015-07-10 04:47 - 00000000 ____D C:\Windows
2015-11-30 15:36 - 2010-08-20 16:05 - 00000000 ____D C:\Users\ken\AppData\Local\CrashDumps
2015-11-30 12:59 - 2011-10-05 13:08 - 00000406 _____ C:\WINDOWS\Tasks\PC Optimizer Pro64 startups.job
2015-11-30 12:58 - 2015-07-30 16:52 - 00000006 ____H C:\WINDOWS\Tasks\SA.DAT
2015-11-30 12:57 - 2015-07-10 04:05 - 00524288 ___SH C:\WINDOWS\system32\config\BBI
2015-11-28 14:58 - 2015-09-28 14:45 - 00024759 _____ C:\Users\ken\Downloads\Ken-suspension form.pdf
2015-11-28 10:54 - 2015-07-30 17:42 - 00000000 ____D C:\WINDOWS\LiveKernelReports
2015-11-27 11:50 - 2014-02-05 13:22 - 00000000 ____D C:\Users\ken\Documents\My Scans
2015-11-27 11:05 - 2015-09-26 15:41 - 00000000 ____D C:\Users\ken
2015-11-27 10:41 - 2015-07-30 17:42 - 00000000 ___HD C:\WINDOWS\ELAMBKUP
2015-11-27 00:22 - 2011-01-23 14:44 - 00001362 _____ C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Windows Live Mail.lnk
2015-11-25 18:22 - 2015-07-10 04:05 - 00032768 ___SH C:\WINDOWS\system32\config\ELAM
2015-11-25 18:21 - 2014-01-08 09:01 - 00000000 ___RD C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Norton Security Suite
2015-11-25 18:21 - 2014-01-07 20:11 - 00002439 _____ C:\Users\Public\Desktop\Norton Security Suite.LNK
2015-11-25 18:21 - 2010-05-22 06:26 - 00000000 ____D C:\WINDOWS\system32\Drivers\N360x64
2015-11-25 13:28 - 2015-09-26 19:29 - 00000000 ___DC C:\WINDOWS\Panther
2015-11-24 12:24 - 2015-09-26 15:38 - 01005598 _____ C:\WINDOWS\system32\PerfStringBackup.INI
2015-11-24 12:24 - 2015-07-30 17:40 - 00000000 ____D C:\WINDOWS\INF
2015-11-22 20:18 - 2015-09-26 17:18 - 00000000 ____D C:\Users\ken\AppData\Local\Packages
2015-11-13 21:29 - 2015-07-30 17:42 - 00000000 ____D C:\WINDOWS\rescache
2015-11-11 03:30 - 2015-07-30 17:42 - 00000000 ____D C:\WINDOWS\system32\appraiser
2015-11-10 18:17 - 2015-07-30 17:25 - 00000000 ____D C:\WINDOWS\CbsTemp
2015-11-10 18:13 - 2013-08-15 06:22 - 00000000 ____D C:\WINDOWS\system32\MRT
2015-11-10 18:03 - 2009-11-14 00:27 - 145617392 _____ (Microsoft Corporation) C:\WINDOWS\system32\MRT.exe
2015-11-10 17:12 - 2014-06-09 08:04 - 00000000 ____D C:\Users\ken\AppData\Roaming\Yahoo!
2015-11-10 17:12 - 2010-03-17 18:13 - 00000000 ____D C:\Users\ken\AppData\LocalLow\Yahoo!
2015-11-10 17:11 - 2011-10-05 12:58 - 00000000 ____D C:\Program Files (x86)\Yahoo!
2015-11-10 16:53 - 2010-02-13 11:26 - 00000486 _____ C:\Users\ken\AppData\Roaming\wklnhst.dat
2015-11-10 16:51 - 2015-07-30 17:42 - 00000000 ____D C:\WINDOWS\system32\FxsTmp
2015-11-03 13:20 - 2015-07-30 17:43 - 00810488 _____ (Adobe Systems Incorporated) C:\WINDOWS\SysWOW64\FlashPlayerApp.exe
2015-11-03 13:20 - 2015-07-30 17:43 - 00176632 _____ (Adobe Systems Incorporated) C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl
2015-11-03 09:51 - 2009-11-02 00:18 - 00093064 _____ C:\Users\ken\AppData\Local\GDIPFONTCACHEV1.DAT

==================== Files in the root of some directories =======

2013-03-18 18:58 - 2013-03-18 18:58 - 0000288 _____ () C:\Users\ken\AppData\Roaming\.backup.dm
2010-02-13 11:26 - 2015-11-10 16:53 - 0000486 _____ () C:\Users\ken\AppData\Roaming\wklnhst.dat
2014-03-06 14:33 - 2014-06-02 20:16 - 0004096 ____H () C:\Users\ken\AppData\Local\keyfile3.drm
2015-03-13 13:34 - 2015-03-13 13:35 - 0001643 _____ () C:\Users\ken\AppData\Local\MyWinLockerInstaller.txt-20150313.log
2015-11-06 20:26 - 2015-11-06 20:27 - 0001830 _____ () C:\Users\ken\AppData\Local\MyWinLockerInstaller.txt-20151106.log
2015-11-27 12:00 - 2015-11-27 12:00 - 0003229 _____ () C:\Users\ken\AppData\Local\recently-used.xbel
2011-05-18 16:59 - 2011-10-11 10:47 - 0001940 _____ () C:\Users\ken\AppData\Local\{96C87F53-AC72-4604-A9CC-186A49F17F3C}.ini
2012-03-09 09:50 - 2015-08-05 20:17 - 0034782 _____ () C:\ProgramData\hpzinstall.log

Some files in TEMP:
====================
C:\Users\ken\AppData\Local\Temp\sqlite3.dll

==================== Bamital & volsnap =================

(There is no automatic fix for files that do not pass verification.)

C:\WINDOWS\system32\winlogon.exe => File is digitally signed
C:\WINDOWS\system32\wininit.exe => File is digitally signed
C:\WINDOWS\explorer.exe => File is digitally signed
C:\WINDOWS\SysWOW64\explorer.exe => File is digitally signed
C:\WINDOWS\system32\svchost.exe => File is digitally signed
C:\WINDOWS\SysWOW64\svchost.exe => File is digitally signed
C:\WINDOWS\system32\services.exe => File is digitally signed
C:\WINDOWS\system32\User32.dll => File is digitally signed
C:\WINDOWS\SysWOW64\User32.dll => File is digitally signed
C:\WINDOWS\system32\userinit.exe => File is digitally signed
C:\WINDOWS\SysWOW64\userinit.exe => File is digitally signed
C:\WINDOWS\system32\rpcss.dll => File is digitally signed
C:\WINDOWS\system32\dnsapi.dll => File is digitally signed
C:\WINDOWS\SysWOW64\dnsapi.dll => File is digitally signed
C:\WINDOWS\system32\Drivers\volsnap.sys => File is digitally signed

LastRegBack: 2015-11-30 08:57

==================== End of FRST.txt ============================
is the FRST list
 
#5 ·
Your computer is slow because it has a very slow and old processor, sort of buying a better laptop it will always be sluggish.

Here's the Passmark score for the AMD Athlon L130: 655
Here's the Passmark score for modern entry level Intel i3-4370: 5547
Here's the Passmark score for the current fastest consumer processor Intel i7-5970x: 15,992

Basically you have an entry level AMD from 2009 that was already way behind in performance back them, it simply won't do well today. Time for a new laptop.
 
#6 ·
I was afraid of that. Thank you Rob for clearing that up for me. Even though I don't know what your talking about as far as passmark scores go I have guessed that it may be that my computer is just too old but I wasn't sure until now. I guess upgrading it is not a viable option right?
 
#7 ·
Anything with the word Acer on it is not worth putting money into. An in general laptops have little available in terms of upgrading. Additionally it's 6 years old and was a very basic at that point so that makes it even less worth upgrading.

For simplicity, Passmark scores; low score bad, higher score better.
 
#8 ·
Thanks again. Would I be better off going back to windows 7 until I can afford a new laptop? What would you recommend that I buy? I will be starting a locksmith business very soon but other then that my computer use is limited to watching the local news, (I don't have cable TV service) and buying things online from Walmart.com, Eebay and Amazon. I also post and respond to posts on Craig's list and research medical problems. YouTube is another site I often go to learn about my automotive and locksmith problems. I hope it's alright to ask you this in this thread.
 
#9 · (Edited)
You don't need much for that, maybe take a look at Dell's. Also get one with an Intel processor such as Intel Core i3 series, AMD doesn't really make many good CPU's especially for laptops.

As for going back to Windows 7, up to you. If it performed a lot better then do it, if only a little better than I would say stay with Windows 10. Some things may need to be reinstalled when you roll back to Windows 7.
 
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