Tech Support Guy banner
Status
Not open for further replies.

Can't access programs upon start up

2K views 24 replies 5 participants last post by  blues_harp28 
#1 ·
I am running windows 7 and and sometimes after turning the computer on, I can't access Google Chrome, Mozilla Thunderbird or IE. I end up having to do a hard shut down and turn it back on and then it works. It doesn't always happen, just like every third or fourth time. I took it to my IT and had it cleaned up thinking it would 'fix' this problem, but it is still happening... Any suggestions???
 
#7 ·
Run System File Checker
Click on Start - Search
Type
cmd
Right click on cmd.exe - select Run as Administrator.
At the Command Prompt window - Type
sfc /scannow

Press Enter.
Let it run to completion - but do not close the Command Prompt window.
To save the log file.
Copy and Paste the following into Command Prompt.

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

Press Enter
On your desktop you will see a text file called sfcdetails.txt
Copy and Paste into your next post.
======
Let us have some Pc specifications.
Check and post the following.
TSG System Information Utility - found here.
http://static.techguy.org/download/SysInfo.exe
 
#8 ·
2016-02-11 17:59:05, Info CSI 00000009 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 17:59:05, Info CSI 0000000a [SR] Beginning Verify and Repair transaction
2016-02-11 17:59:07, Info CSI 0000000c [SR] Verify complete
2016-02-11 17:59:08, Info CSI 0000000d [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 17:59:08, Info CSI 0000000e [SR] Beginning Verify and Repair transaction
2016-02-11 17:59:09, Info CSI 00000010 [SR] Verify complete
2016-02-11 17:59:10, Info CSI 00000011 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 17:59:10, Info CSI 00000012 [SR] Beginning Verify and Repair transaction
2016-02-11 17:59:12, Info CSI 00000014 [SR] Verify complete
2016-02-11 17:59:13, Info CSI 00000015 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 17:59:13, Info CSI 00000016 [SR] Beginning Verify and Repair transaction
2016-02-11 17:59:14, Info CSI 00000018 [SR] Verify complete
2016-02-11 17:59:15, Info CSI 00000019 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 17:59:15, Info CSI 0000001a [SR] Beginning Verify and Repair transaction
2016-02-11 17:59:17, Info CSI 0000001c [SR] Verify complete
2016-02-11 17:59:18, Info CSI 0000001d [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 17:59:18, Info CSI 0000001e [SR] Beginning Verify and Repair transaction
2016-02-11 17:59:19, Info CSI 00000020 [SR] Verify complete
2016-02-11 17:59:20, Info CSI 00000021 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 17:59:20, Info CSI 00000022 [SR] Beginning Verify and Repair transaction
2016-02-11 17:59:21, Info CSI 00000024 [SR] Verify complete
2016-02-11 17:59:22, Info CSI 00000025 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 17:59:22, Info CSI 00000026 [SR] Beginning Verify and Repair transaction
2016-02-11 17:59:23, Info CSI 00000028 [SR] Verify complete
2016-02-11 17:59:25, Info CSI 00000029 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 17:59:25, Info CSI 0000002a [SR] Beginning Verify and Repair transaction
2016-02-11 17:59:26, Info CSI 0000002c [SR] Verify complete
2016-02-11 17:59:27, Info CSI 0000002d [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 17:59:27, Info CSI 0000002e [SR] Beginning Verify and Repair transaction
2016-02-11 17:59:28, Info CSI 00000030 [SR] Verify complete
2016-02-11 17:59:29, Info CSI 00000031 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 17:59:29, Info CSI 00000032 [SR] Beginning Verify and Repair transaction
2016-02-11 17:59:30, Info CSI 00000034 [SR] Verify complete
2016-02-11 17:59:31, Info CSI 00000035 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 17:59:31, Info CSI 00000036 [SR] Beginning Verify and Repair transaction
2016-02-11 17:59:33, Info CSI 00000038 [SR] Verify complete
2016-02-11 17:59:34, Info CSI 00000039 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 17:59:34, Info CSI 0000003a [SR] Beginning Verify and Repair transaction
2016-02-11 17:59:35, Info CSI 0000003c [SR] Verify complete
2016-02-11 17:59:36, Info CSI 0000003d [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 17:59:36, Info CSI 0000003e [SR] Beginning Verify and Repair transaction
2016-02-11 17:59:37, Info CSI 00000040 [SR] Verify complete
2016-02-11 17:59:38, Info CSI 00000041 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 17:59:38, Info CSI 00000042 [SR] Beginning Verify and Repair transaction
2016-02-11 17:59:39, Info CSI 00000044 [SR] Verify complete
2016-02-11 17:59:40, Info CSI 00000045 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 17:59:40, Info CSI 00000046 [SR] Beginning Verify and Repair transaction
2016-02-11 17:59:42, Info CSI 00000048 [SR] Verify complete
2016-02-11 17:59:43, Info CSI 00000049 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 17:59:43, Info CSI 0000004a [SR] Beginning Verify and Repair transaction
2016-02-11 17:59:44, Info CSI 0000004c [SR] Verify complete
2016-02-11 17:59:45, Info CSI 0000004d [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 17:59:45, Info CSI 0000004e [SR] Beginning Verify and Repair transaction
2016-02-11 17:59:46, Info CSI 00000050 [SR] Verify complete
2016-02-11 17:59:47, Info CSI 00000051 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 17:59:47, Info CSI 00000052 [SR] Beginning Verify and Repair transaction
2016-02-11 17:59:48, Info CSI 00000054 [SR] Verify complete
2016-02-11 17:59:49, Info CSI 00000055 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 17:59:49, Info CSI 00000056 [SR] Beginning Verify and Repair transaction
2016-02-11 17:59:50, Info CSI 00000058 [SR] Verify complete
2016-02-11 17:59:51, Info CSI 00000059 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 17:59:51, Info CSI 0000005a [SR] Beginning Verify and Repair transaction
2016-02-11 17:59:53, Info CSI 0000005c [SR] Verify complete
2016-02-11 17:59:54, Info CSI 0000005d [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 17:59:54, Info CSI 0000005e [SR] Beginning Verify and Repair transaction
2016-02-11 17:59:55, Info CSI 00000060 [SR] Verify complete
2016-02-11 17:59:56, Info CSI 00000061 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 17:59:56, Info CSI 00000062 [SR] Beginning Verify and Repair transaction
2016-02-11 17:59:57, Info CSI 00000064 [SR] Verify complete
2016-02-11 17:59:58, Info CSI 00000065 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 17:59:58, Info CSI 00000066 [SR] Beginning Verify and Repair transaction
2016-02-11 17:59:59, Info CSI 00000068 [SR] Verify complete
2016-02-11 18:00:00, Info CSI 00000069 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:00:00, Info CSI 0000006a [SR] Beginning Verify and Repair transaction
2016-02-11 18:00:04, Info CSI 0000006c [SR] Verify complete
2016-02-11 18:00:05, Info CSI 0000006d [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:00:05, Info CSI 0000006e [SR] Beginning Verify and Repair transaction
2016-02-11 18:00:06, Info CSI 00000070 [SR] Verify complete
2016-02-11 18:00:07, Info CSI 00000071 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:00:07, Info CSI 00000072 [SR] Beginning Verify and Repair transaction
2016-02-11 18:00:10, Info CSI 00000074 [SR] Verify complete
2016-02-11 18:00:11, Info CSI 00000075 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:00:11, Info CSI 00000076 [SR] Beginning Verify and Repair transaction
2016-02-11 18:00:12, Info CSI 00000078 [SR] Verify complete
2016-02-11 18:00:13, Info CSI 00000079 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:00:13, Info CSI 0000007a [SR] Beginning Verify and Repair transaction
2016-02-11 18:00:14, Info CSI 0000007c [SR] Verify complete
2016-02-11 18:00:15, Info CSI 0000007d [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:00:15, Info CSI 0000007e [SR] Beginning Verify and Repair transaction
2016-02-11 18:00:17, Info CSI 00000080 [SR] Verify complete
2016-02-11 18:00:18, Info CSI 00000081 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:00:18, Info CSI 00000082 [SR] Beginning Verify and Repair transaction
2016-02-11 18:00:19, Info CSI 00000084 [SR] Verify complete
2016-02-11 18:00:20, Info CSI 00000085 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:00:20, Info CSI 00000086 [SR] Beginning Verify and Repair transaction
2016-02-11 18:00:23, Info CSI 00000088 [SR] Verify complete
2016-02-11 18:00:24, Info CSI 00000089 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:00:24, Info CSI 0000008a [SR] Beginning Verify and Repair transaction
2016-02-11 18:00:25, Info CSI 0000008c [SR] Verify complete
2016-02-11 18:00:26, Info CSI 0000008d [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:00:26, Info CSI 0000008e [SR] Beginning Verify and Repair transaction
2016-02-11 18:00:28, Info CSI 00000090 [SR] Verify complete
2016-02-11 18:00:28, Info CSI 00000091 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:00:28, Info CSI 00000092 [SR] Beginning Verify and Repair transaction
2016-02-11 18:00:30, Info CSI 00000094 [SR] Verify complete
2016-02-11 18:00:30, Info CSI 00000095 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:00:30, Info CSI 00000096 [SR] Beginning Verify and Repair transaction
2016-02-11 18:00:32, Info CSI 00000098 [SR] Verify complete
2016-02-11 18:00:33, Info CSI 00000099 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:00:33, Info CSI 0000009a [SR] Beginning Verify and Repair transaction
2016-02-11 18:00:38, Info CSI 0000009c [SR] Verify complete
2016-02-11 18:00:38, Info CSI 0000009d [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:00:38, Info CSI 0000009e [SR] Beginning Verify and Repair transaction
2016-02-11 18:00:43, Info CSI 000000a0 [SR] Verify complete
2016-02-11 18:00:44, Info CSI 000000a1 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:00:44, Info CSI 000000a2 [SR] Beginning Verify and Repair transaction
2016-02-11 18:00:48, Info CSI 000000a4 [SR] Verify complete
2016-02-11 18:00:49, Info CSI 000000a5 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:00:49, Info CSI 000000a6 [SR] Beginning Verify and Repair transaction
2016-02-11 18:00:54, Info CSI 000000a8 [SR] Verify complete
2016-02-11 18:00:55, Info CSI 000000a9 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:00:55, Info CSI 000000aa [SR] Beginning Verify and Repair transaction
2016-02-11 18:01:03, Info CSI 000000ad [SR] Verify complete
2016-02-11 18:01:04, Info CSI 000000ae [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:01:04, Info CSI 000000af [SR] Beginning Verify and Repair transaction
2016-02-11 18:01:09, Info CSI 000000b4 [SR] Verify complete
2016-02-11 18:01:10, Info CSI 000000b5 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:01:10, Info CSI 000000b6 [SR] Beginning Verify and Repair transaction
2016-02-11 18:01:15, Info CSI 000000b9 [SR] Verify complete
2016-02-11 18:01:15, Info CSI 000000ba [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:01:15, Info CSI 000000bb [SR] Beginning Verify and Repair transaction
2016-02-11 18:01:23, Info CSI 000000bd [SR] Verify complete
2016-02-11 18:01:23, Info CSI 000000be [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:01:23, Info CSI 000000bf [SR] Beginning Verify and Repair transaction
2016-02-11 18:01:30, Info CSI 000000e1 [SR] Verify complete
2016-02-11 18:01:30, Info CSI 000000e2 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:01:30, Info CSI 000000e3 [SR] Beginning Verify and Repair transaction
2016-02-11 18:01:36, Info CSI 000000e8 [SR] Verify complete
2016-02-11 18:01:37, Info CSI 000000e9 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:01:37, Info CSI 000000ea [SR] Beginning Verify and Repair transaction
2016-02-11 18:01:43, Info CSI 000000ec [SR] Verify complete
2016-02-11 18:01:43, Info CSI 000000ed [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:01:43, Info CSI 000000ee [SR] Beginning Verify and Repair transaction
2016-02-11 18:01:48, Info CSI 000000f0 [SR] Verify complete
2016-02-11 18:01:49, Info CSI 000000f1 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:01:49, Info CSI 000000f2 [SR] Beginning Verify and Repair transaction
2016-02-11 18:01:54, Info CSI 000000f4 [SR] Verify complete
2016-02-11 18:01:55, Info CSI 000000f5 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:01:55, Info CSI 000000f6 [SR] Beginning Verify and Repair transaction
2016-02-11 18:02:01, Info CSI 000000f8 [SR] Verify complete
2016-02-11 18:02:01, Info CSI 000000f9 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:02:01, Info CSI 000000fa [SR] Beginning Verify and Repair transaction
2016-02-11 18:02:08, Info CSI 000000fc [SR] Verify complete
2016-02-11 18:02:08, Info CSI 000000fd [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:02:08, Info CSI 000000fe [SR] Beginning Verify and Repair transaction
2016-02-11 18:02:19, Info CSI 00000121 [SR] Verify complete
2016-02-11 18:02:20, Info CSI 00000122 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:02:20, Info CSI 00000123 [SR] Beginning Verify and Repair transaction
2016-02-11 18:02:27, Info CSI 00000125 [SR] Verify complete
2016-02-11 18:02:28, Info CSI 00000126 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:02:28, Info CSI 00000127 [SR] Beginning Verify and Repair transaction
2016-02-11 18:02:42, Info CSI 00000129 [SR] Verify complete
2016-02-11 18:02:42, Info CSI 0000012a [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:02:42, Info CSI 0000012b [SR] Beginning Verify and Repair transaction
2016-02-11 18:02:50, Info CSI 0000012f [SR] Verify complete
2016-02-11 18:02:51, Info CSI 00000130 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:02:51, Info CSI 00000131 [SR] Beginning Verify and Repair transaction
2016-02-11 18:02:53, Info CSI 00000133 [SR] Verify complete
2016-02-11 18:02:53, Info CSI 00000134 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:02:53, Info CSI 00000135 [SR] Beginning Verify and Repair transaction
2016-02-11 18:02:55, Info CSI 00000137 [SR] Verify complete
2016-02-11 18:02:56, Info CSI 00000138 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:02:56, Info CSI 00000139 [SR] Beginning Verify and Repair transaction
2016-02-11 18:03:02, Info CSI 00000142 [SR] Verify complete
2016-02-11 18:03:03, Info CSI 00000143 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:03:03, Info CSI 00000144 [SR] Beginning Verify and Repair transaction
2016-02-11 18:03:08, Info CSI 00000150 [SR] Verify complete
2016-02-11 18:03:09, Info CSI 00000151 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:03:09, Info CSI 00000152 [SR] Beginning Verify and Repair transaction
2016-02-11 18:03:12, Info CSI 00000154 [SR] Verify complete
2016-02-11 18:03:12, Info CSI 00000155 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:03:12, Info CSI 00000156 [SR] Beginning Verify and Repair transaction
2016-02-11 18:03:16, Info CSI 00000158 [SR] Verify complete
2016-02-11 18:03:17, Info CSI 00000159 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:03:17, Info CSI 0000015a [SR] Beginning Verify and Repair transaction
2016-02-11 18:03:21, Info CSI 0000015c [SR] Verify complete
2016-02-11 18:03:22, Info CSI 0000015d [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:03:22, Info CSI 0000015e [SR] Beginning Verify and Repair transaction
2016-02-11 18:03:31, Info CSI 00000161 [SR] Verify complete
2016-02-11 18:03:31, Info CSI 00000162 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:03:31, Info CSI 00000163 [SR] Beginning Verify and Repair transaction
2016-02-11 18:03:39, Info CSI 00000166 [SR] Verify complete
2016-02-11 18:03:40, Info CSI 00000167 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:03:40, Info CSI 00000168 [SR] Beginning Verify and Repair transaction
2016-02-11 18:03:42, Info CSI 0000016a [SR] Verify complete
2016-02-11 18:03:43, Info CSI 0000016b [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:03:43, Info CSI 0000016c [SR] Beginning Verify and Repair transaction
2016-02-11 18:03:45, Info CSI 0000016e [SR] Verify complete
2016-02-11 18:03:46, Info CSI 0000016f [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:03:46, Info CSI 00000170 [SR] Beginning Verify and Repair transaction
2016-02-11 18:03:56, Info CSI 00000172 [SR] Verify complete
2016-02-11 18:03:57, Info CSI 00000173 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:03:57, Info CSI 00000174 [SR] Beginning Verify and Repair transaction
2016-02-11 18:04:02, Info CSI 00000176 [SR] Verify complete
2016-02-11 18:04:02, Info CSI 00000177 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:04:02, Info CSI 00000178 [SR] Beginning Verify and Repair transaction
2016-02-11 18:04:11, Info CSI 0000017a [SR] Verify complete
2016-02-11 18:04:12, Info CSI 0000017b [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:04:12, Info CSI 0000017c [SR] Beginning Verify and Repair transaction
2016-02-11 18:04:21, Info CSI 00000194 [SR] Verify complete
2016-02-11 18:04:22, Info CSI 00000195 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:04:22, Info CSI 00000196 [SR] Beginning Verify and Repair transaction
2016-02-11 18:04:27, Info CSI 00000198 [SR] Verify complete
2016-02-11 18:04:28, Info CSI 00000199 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:04:28, Info CSI 0000019a [SR] Beginning Verify and Repair transaction
2016-02-11 18:04:43, Info CSI 0000019c [SR] Verify complete
2016-02-11 18:04:44, Info CSI 0000019d [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:04:44, Info CSI 0000019e [SR] Beginning Verify and Repair transaction
2016-02-11 18:04:56, Info CSI 000001a1 [SR] Verify complete
2016-02-11 18:04:57, Info CSI 000001a2 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:04:57, Info CSI 000001a3 [SR] Beginning Verify and Repair transaction
2016-02-11 18:05:04, Info CSI 000001a5 [SR] Verify complete
2016-02-11 18:05:05, Info CSI 000001a6 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:05:05, Info CSI 000001a7 [SR] Beginning Verify and Repair transaction
2016-02-11 18:05:11, Info CSI 000001a9 [SR] Verify complete
2016-02-11 18:05:11, Info CSI 000001aa [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:05:11, Info CSI 000001ab [SR] Beginning Verify and Repair transaction
2016-02-11 18:05:17, Info CSI 000001ad [SR] Verify complete
2016-02-11 18:05:18, Info CSI 000001ae [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:05:18, Info CSI 000001af [SR] Beginning Verify and Repair transaction
2016-02-11 18:05:23, Info CSI 000001b3 [SR] Verify complete
2016-02-11 18:05:23, Info CSI 000001b4 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:05:23, Info CSI 000001b5 [SR] Beginning Verify and Repair transaction
2016-02-11 18:05:30, Info CSI 000001b7 [SR] Verify complete
2016-02-11 18:05:30, Info CSI 000001b8 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:05:30, Info CSI 000001b9 [SR] Beginning Verify and Repair transaction
2016-02-11 18:05:43, Info CSI 000001bb [SR] Verify complete
2016-02-11 18:05:44, Info CSI 000001bc [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:05:44, Info CSI 000001bd [SR] Beginning Verify and Repair transaction
2016-02-11 18:05:51, Info CSI 000001c0 [SR] Verify complete
2016-02-11 18:05:52, Info CSI 000001c1 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:05:52, Info CSI 000001c2 [SR] Beginning Verify and Repair transaction
2016-02-11 18:05:58, Info CSI 000001c5 [SR] Verify complete
2016-02-11 18:05:59, Info CSI 000001c6 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:05:59, Info CSI 000001c7 [SR] Beginning Verify and Repair transaction
2016-02-11 18:06:05, Info CSI 000001c9 [SR] Verify complete
2016-02-11 18:06:06, Info CSI 000001ca [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:06:06, Info CSI 000001cb [SR] Beginning Verify and Repair transaction
2016-02-11 18:06:14, Info CSI 000001ce [SR] Verify complete
2016-02-11 18:06:14, Info CSI 000001cf [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:06:14, Info CSI 000001d0 [SR] Beginning Verify and Repair transaction
2016-02-11 18:06:20, Info CSI 000001d2 [SR] Verify complete
2016-02-11 18:06:20, Info CSI 000001d3 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:06:20, Info CSI 000001d4 [SR] Beginning Verify and Repair transaction
2016-02-11 18:06:27, Info CSI 000001d6 [SR] Verify complete
2016-02-11 18:06:27, Info CSI 000001d7 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:06:27, Info CSI 000001d8 [SR] Beginning Verify and Repair transaction
2016-02-11 18:06:33, Info CSI 000001db [SR] Verify complete
2016-02-11 18:06:34, Info CSI 000001dc [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:06:34, Info CSI 000001dd [SR] Beginning Verify and Repair transaction
2016-02-11 18:06:42, Info CSI 000001df [SR] Verify complete
2016-02-11 18:06:42, Info CSI 000001e0 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:06:42, Info CSI 000001e1 [SR] Beginning Verify and Repair transaction
2016-02-11 18:06:46, Info CSI 000001e4 [SR] Verify complete
2016-02-11 18:06:46, Info CSI 000001e5 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:06:46, Info CSI 000001e6 [SR] Beginning Verify and Repair transaction
2016-02-11 18:06:52, Info CSI 000001e9 [SR] Verify complete
2016-02-11 18:06:53, Info CSI 000001ea [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:06:53, Info CSI 000001eb [SR] Beginning Verify and Repair transaction
2016-02-11 18:06:59, Info CSI 000001ed [SR] Verify complete
2016-02-11 18:07:00, Info CSI 000001ee [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:07:00, Info CSI 000001ef [SR] Beginning Verify and Repair transaction
2016-02-11 18:07:06, Info CSI 000001f3 [SR] Verify complete
2016-02-11 18:07:06, Info CSI 000001f4 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:07:06, Info CSI 000001f5 [SR] Beginning Verify and Repair transaction
2016-02-11 18:07:14, Info CSI 000001f7 [SR] Verify complete
2016-02-11 18:07:14, Info CSI 000001f8 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:07:14, Info CSI 000001f9 [SR] Beginning Verify and Repair transaction
2016-02-11 18:07:22, Info CSI 000001fc [SR] Verify complete
2016-02-11 18:07:23, Info CSI 000001fd [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:07:23, Info CSI 000001fe [SR] Beginning Verify and Repair transaction
2016-02-11 18:07:27, Info CSI 00000200 [SR] Verify complete
2016-02-11 18:07:27, Info CSI 00000201 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:07:27, Info CSI 00000202 [SR] Beginning Verify and Repair transaction
2016-02-11 18:07:30, Info CSI 00000204 [SR] Verify complete
2016-02-11 18:07:30, Info CSI 00000205 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:07:30, Info CSI 00000206 [SR] Beginning Verify and Repair transaction
2016-02-11 18:07:36, Info CSI 00000208 [SR] Verify complete
2016-02-11 18:07:37, Info CSI 00000209 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:07:37, Info CSI 0000020a [SR] Beginning Verify and Repair transaction
2016-02-11 18:07:44, Info CSI 0000020c [SR] Verify complete
2016-02-11 18:07:46, Info CSI 0000020d [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:07:46, Info CSI 0000020e [SR] Beginning Verify and Repair transaction
2016-02-11 18:07:54, Info CSI 00000210 [SR] Verify complete
2016-02-11 18:07:54, Info CSI 00000211 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:07:54, Info CSI 00000212 [SR] Beginning Verify and Repair transaction
2016-02-11 18:07:58, Info CSI 00000214 [SR] Verify complete
2016-02-11 18:07:59, Info CSI 00000215 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:07:59, Info CSI 00000216 [SR] Beginning Verify and Repair transaction
2016-02-11 18:08:05, Info CSI 00000218 [SR] Verify complete
2016-02-11 18:08:06, Info CSI 00000219 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:08:06, Info CSI 0000021a [SR] Beginning Verify and Repair transaction
2016-02-11 18:08:25, Info CSI 0000021c [SR] Verify complete
2016-02-11 18:08:26, Info CSI 0000021d [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:08:26, Info CSI 0000021e [SR] Beginning Verify and Repair transaction
2016-02-11 18:08:48, Info CSI 00000220 [SR] Verify complete
2016-02-11 18:08:49, Info CSI 00000221 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:08:49, Info CSI 00000222 [SR] Beginning Verify and Repair transaction
2016-02-11 18:08:59, Info CSI 00000224 [SR] Verify complete
2016-02-11 18:08:59, Info CSI 00000225 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:08:59, Info CSI 00000226 [SR] Beginning Verify and Repair transaction
2016-02-11 18:09:03, Info CSI 00000228 [SR] Verify complete
2016-02-11 18:09:03, Info CSI 00000229 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:09:03, Info CSI 0000022a [SR] Beginning Verify and Repair transaction
2016-02-11 18:09:07, Info CSI 0000022c [SR] Verify complete
2016-02-11 18:09:07, Info CSI 0000022d [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:09:07, Info CSI 0000022e [SR] Beginning Verify and Repair transaction
2016-02-11 18:09:12, Info CSI 00000230 [SR] Verify complete
2016-02-11 18:09:12, Info CSI 00000231 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:09:12, Info CSI 00000232 [SR] Beginning Verify and Repair transaction
2016-02-11 18:09:19, Info CSI 00000234 [SR] Verify complete
2016-02-11 18:09:19, Info CSI 00000235 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:09:19, Info CSI 00000236 [SR] Beginning Verify and Repair transaction
2016-02-11 18:09:20, Info CSI 00000238 [SR] Verify complete
2016-02-11 18:09:21, Info CSI 00000239 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:09:21, Info CSI 0000023a [SR] Beginning Verify and Repair transaction
2016-02-11 18:09:22, Info CSI 0000023c [SR] Verify complete
2016-02-11 18:09:23, Info CSI 0000023d [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:09:23, Info CSI 0000023e [SR] Beginning Verify and Repair transaction
2016-02-11 18:09:29, Info CSI 00000246 [SR] Verify complete
2016-02-11 18:09:29, Info CSI 00000247 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:09:29, Info CSI 00000248 [SR] Beginning Verify and Repair transaction
2016-02-11 18:09:33, Info CSI 0000024a [SR] Verify complete
2016-02-11 18:09:34, Info CSI 0000024b [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:09:34, Info CSI 0000024c [SR] Beginning Verify and Repair transaction
2016-02-11 18:09:38, Info CSI 0000024e [SR] Verify complete
2016-02-11 18:09:38, Info CSI 0000024f [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:09:38, Info CSI 00000250 [SR] Beginning Verify and Repair transaction
2016-02-11 18:09:42, Info CSI 00000252 [SR] Verify complete
2016-02-11 18:09:43, Info CSI 00000253 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:09:43, Info CSI 00000254 [SR] Beginning Verify and Repair transaction
2016-02-11 18:09:49, Info CSI 00000256 [SR] Verify complete
2016-02-11 18:09:50, Info CSI 00000257 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:09:50, Info CSI 00000258 [SR] Beginning Verify and Repair transaction
2016-02-11 18:09:57, Info CSI 0000025b [SR] Verify complete
2016-02-11 18:09:58, Info CSI 0000025c [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:09:58, Info CSI 0000025d [SR] Beginning Verify and Repair transaction
2016-02-11 18:10:00, Info CSI 0000025f [SR] Verify complete
2016-02-11 18:10:01, Info CSI 00000260 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:10:01, Info CSI 00000261 [SR] Beginning Verify and Repair transaction
2016-02-11 18:10:04, Info CSI 00000263 [SR] Verify complete
2016-02-11 18:10:04, Info CSI 00000264 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:10:04, Info CSI 00000265 [SR] Beginning Verify and Repair transaction
2016-02-11 18:10:16, Info CSI 0000026a [SR] Verify complete
2016-02-11 18:10:17, Info CSI 0000026b [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:10:17, Info CSI 0000026c [SR] Beginning Verify and Repair transaction
2016-02-11 18:10:27, Info CSI 00000271 [SR] Verify complete
2016-02-11 18:10:27, Info CSI 00000272 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:10:27, Info CSI 00000273 [SR] Beginning Verify and Repair transaction
2016-02-11 18:10:35, Info CSI 00000275 [SR] Verify complete
2016-02-11 18:10:35, Info CSI 00000276 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:10:35, Info CSI 00000277 [SR] Beginning Verify and Repair transaction
2016-02-11 18:10:42, Info CSI 00000283 [SR] Verify complete
2016-02-11 18:10:43, Info CSI 00000284 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:10:43, Info CSI 00000285 [SR] Beginning Verify and Repair transaction
2016-02-11 18:10:50, Info CSI 0000028b [SR] Verify complete
2016-02-11 18:10:51, Info CSI 0000028c [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:10:51, Info CSI 0000028d [SR] Beginning Verify and Repair transaction
2016-02-11 18:10:56, Info CSI 0000028f [SR] Verify complete
2016-02-11 18:10:56, Info CSI 00000290 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:10:56, Info CSI 00000291 [SR] Beginning Verify and Repair transaction
2016-02-11 18:11:00, Info CSI 00000295 [SR] Verify complete
2016-02-11 18:11:01, Info CSI 00000296 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:11:01, Info CSI 00000297 [SR] Beginning Verify and Repair transaction
2016-02-11 18:11:05, Info CSI 00000299 [SR] Verify complete
2016-02-11 18:11:06, Info CSI 0000029a [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:11:06, Info CSI 0000029b [SR] Beginning Verify and Repair transaction
2016-02-11 18:11:12, Info CSI 000002c0 [SR] Verify complete
2016-02-11 18:11:12, Info CSI 000002c1 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:11:12, Info CSI 000002c2 [SR] Beginning Verify and Repair transaction
2016-02-11 18:11:17, Info CSI 000002c4 [SR] Verify complete
2016-02-11 18:11:17, Info CSI 000002c5 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:11:17, Info CSI 000002c6 [SR] Beginning Verify and Repair transaction
2016-02-11 18:11:21, Info CSI 000002c8 [SR] Verify complete
2016-02-11 18:11:22, Info CSI 000002c9 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:11:22, Info CSI 000002ca [SR] Beginning Verify and Repair transaction
2016-02-11 18:11:26, Info CSI 000002cc [SR] Verify complete
2016-02-11 18:11:27, Info CSI 000002cd [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:11:27, Info CSI 000002ce [SR] Beginning Verify and Repair transaction
2016-02-11 18:11:31, Info CSI 000002dc [SR] Verify complete
2016-02-11 18:11:32, Info CSI 000002dd [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:11:32, Info CSI 000002de [SR] Beginning Verify and Repair transaction
2016-02-11 18:11:42, Info CSI 000002e0 [SR] Verify complete
2016-02-11 18:11:42, Info CSI 000002e1 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:11:42, Info CSI 000002e2 [SR] Beginning Verify and Repair transaction
2016-02-11 18:11:48, Info CSI 000002f0 [SR] Verify complete
2016-02-11 18:11:48, Info CSI 000002f1 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:11:48, Info CSI 000002f2 [SR] Beginning Verify and Repair transaction
2016-02-11 18:11:51, Info CSI 000002f4 [SR] Verify complete
2016-02-11 18:11:52, Info CSI 000002f5 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:11:52, Info CSI 000002f6 [SR] Beginning Verify and Repair transaction
2016-02-11 18:11:57, Info CSI 000002f8 [SR] Verify complete
2016-02-11 18:11:57, Info CSI 000002f9 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:11:57, Info CSI 000002fa [SR] Beginning Verify and Repair transaction
2016-02-11 18:12:02, Info CSI 000002fd [SR] Verify complete
2016-02-11 18:12:02, Info CSI 000002fe [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:12:02, Info CSI 000002ff [SR] Beginning Verify and Repair transaction
2016-02-11 18:12:04, Info CSI 00000301 [SR] Verify complete
2016-02-11 18:12:04, Info CSI 00000302 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:12:04, Info CSI 00000303 [SR] Beginning Verify and Repair transaction
2016-02-11 18:12:11, Info CSI 00000305 [SR] Verify complete
2016-02-11 18:12:11, Info CSI 00000306 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:12:11, Info CSI 00000307 [SR] Beginning Verify and Repair transaction
2016-02-11 18:12:17, Info CSI 00000309 [SR] Verify complete
2016-02-11 18:12:17, Info CSI 0000030a [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:12:17, Info CSI 0000030b [SR] Beginning Verify and Repair transaction
2016-02-11 18:12:25, Info CSI 0000031a [SR] Verify complete
2016-02-11 18:12:25, Info CSI 0000031b [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:12:25, Info CSI 0000031c [SR] Beginning Verify and Repair transaction
2016-02-11 18:12:31, Info CSI 00000329 [SR] Verify complete
2016-02-11 18:12:31, Info CSI 0000032a [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:12:31, Info CSI 0000032b [SR] Beginning Verify and Repair transaction
2016-02-11 18:12:44, Info CSI 0000032d [SR] Verify complete
2016-02-11 18:12:45, Info CSI 0000032e [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:12:45, Info CSI 0000032f [SR] Beginning Verify and Repair transaction
2016-02-11 18:12:49, Info CSI 00000331 [SR] Verify complete
2016-02-11 18:12:49, Info CSI 00000332 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:12:49, Info CSI 00000333 [SR] Beginning Verify and Repair transaction
2016-02-11 18:12:52, Info CSI 00000336 [SR] Verify complete
2016-02-11 18:12:53, Info CSI 00000337 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:12:53, Info CSI 00000338 [SR] Beginning Verify and Repair transaction
2016-02-11 18:12:56, Info CSI 0000033b [SR] Verify complete
2016-02-11 18:12:56, Info CSI 0000033c [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:12:56, Info CSI 0000033d [SR] Beginning Verify and Repair transaction
2016-02-11 18:13:01, Info CSI 0000033f [SR] Verify complete
2016-02-11 18:13:01, Info CSI 00000340 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:13:01, Info CSI 00000341 [SR] Beginning Verify and Repair transaction
2016-02-11 18:13:06, Info CSI 00000343 [SR] Verify complete
2016-02-11 18:13:06, Info CSI 00000344 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:13:06, Info CSI 00000345 [SR] Beginning Verify and Repair transaction
2016-02-11 18:13:11, Info CSI 00000348 [SR] Verify complete
2016-02-11 18:13:11, Info CSI 00000349 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:13:11, Info CSI 0000034a [SR] Beginning Verify and Repair transaction
2016-02-11 18:13:15, Info CSI 0000034c [SR] Verify complete
2016-02-11 18:13:15, Info CSI 0000034d [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:13:15, Info CSI 0000034e [SR] Beginning Verify and Repair transaction
2016-02-11 18:13:20, Info CSI 00000350 [SR] Verify complete
2016-02-11 18:13:20, Info CSI 00000351 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:13:20, Info CSI 00000352 [SR] Beginning Verify and Repair transaction
2016-02-11 18:13:25, Info CSI 00000354 [SR] Verify complete
2016-02-11 18:13:25, Info CSI 00000355 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:13:25, Info CSI 00000356 [SR] Beginning Verify and Repair transaction
2016-02-11 18:13:31, Info CSI 00000359 [SR] Verify complete
2016-02-11 18:13:31, Info CSI 0000035a [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:13:31, Info CSI 0000035b [SR] Beginning Verify and Repair transaction
2016-02-11 18:13:35, Info CSI 0000035d [SR] Verify complete
2016-02-11 18:13:36, Info CSI 0000035e [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:13:36, Info CSI 0000035f [SR] Beginning Verify and Repair transaction
2016-02-11 18:13:42, Info CSI 00000361 [SR] Verify complete
2016-02-11 18:13:43, Info CSI 00000362 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:13:43, Info CSI 00000363 [SR] Beginning Verify and Repair transaction
2016-02-11 18:13:48, Info CSI 00000365 [SR] Verify complete
2016-02-11 18:13:48, Info CSI 00000366 [SR] Verifying 100 (0x0000000000000064) components
2016-02-11 18:13:48, Info CSI 00000367 [SR] Beginning Verify and Repair transaction
2016-02-11 18:13:53, Info CSI 00000369 [SR] Verify complete
2016-02-11 18:13:53, Info CSI 0000036a [SR] Verifying 52 (0x0000000000000034) components
2016-02-11 18:13:53, Info CSI 0000036b [SR] Beginning Verify and Repair transaction
2016-02-11 18:13:56, Info CSI 0000036d [SR] Verify complete
2016-02-11 18:13:56, Info CSI 0000036e [SR] Repairing 0 components
2016-02-11 18:13:56, Info CSI 0000036f [SR] Beginning Verify and Repair transaction
2016-02-11 18:13:56, Info CSI 00000371 [SR] Repair complete
 
#9 ·
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Pentium(R) Dual-Core CPU E6700 @ 3.20GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 4060 Mb
Graphics Card: Intel(R) G45/G43 Express Chipset, 1806 Mb
Hard Drives: C: Total - 938661 MB, Free - 840677 MB;
Motherboard: Dell Inc., 018D1Y
Antivirus: ThreatTrack Security VIPRE, Updated and Enabled
 
#10 ·
To check what processes are running and run at start up.
Download Process Hacker.
http://filehippo.com/download_process_hacker/
Install - Run and let it scan your pc.
Click on Hacker in the top left hand corner - click on Save and save to your desktop
Then open the saved file - it should open in notepad.
Click Edit>Select All>Edit>Copy - paste the scan file here.
======
Download Security Check by screen317 from.
http://screen317.spywareinfoforum.org/
Or
http://www.bleepingcomputer.com/download/securitycheck/dl/123/

Save it to your Desktop.
Double click the install icon.
A command Prompt window will open.
Let it scan the Pc - press any key when asked.
It should now open in Notepad.
Copy and Paste the result of the scan in the reply box below.
 
#11 ·
Process Hacker 2.37
Windows NT 6.1 Service Pack 1 (64-bit)
2/12/2016 7:08:37 AM

Name PID CPU I/O Total Rate Private Bytes User Name Description
System Idle Process 0 26.76 0 NT AUTHORITY\SYSTEM
System 4 1.56 240 kB NT AUTHORITY\SYSTEM NT Kernel & System
smss.exe 304 448 kB Windows Session Manager
Interrupts 1.98 0 Interrupts and DPCs
csrss.exe 432 2.07 MB Client Server Runtime Process
wininit.exe 496 1.43 MB Windows Start-Up Application
services.exe 592 0.14 6.26 MB Services and Controller app
svchost.exe 728 4.45 MB Host Process for Windows Services
WmiPrvSE.exe 4748 2.61 MB WMI Provider Host
WmiPrvSE.exe 4424 2.64 MB WMI Provider Host
WmiPrvSE.exe 2340 6.36 MB WMI Provider Host
dllhost.exe 7884 2.06 MB Janet-PC\Janet COM Surrogate
svchost.exe 844 4.18 MB Host Process for Windows Services
svchost.exe 916 20.77 MB Host Process for Windows Services
audiodg.exe 612 1.26 33.83 MB Windows Audio Device Graph Isolation
svchost.exe 972 131.53 MB Host Process for Windows Services
dwm.exe 1672 0.21 47.68 MB Janet-PC\Janet Desktop Window Manager
WUDFHost.exe 4444 2.05 MB Windows Driver Foundation - User-mode Driver Framework Host Process
svchost.exe 1000 10.63 MB Host Process for Windows Services
svchost.exe 112 0.06 28.04 MB Host Process for Windows Services
UMVPFSrv.exe 444 1.3 MB Logitech User mode UMVPF service
svchost.exe 1084 13.93 MB Host Process for Windows Services
spoolsv.exe 1288 6.69 MB Spooler SubSystem App
svchost.exe 1328 11.99 MB Host Process for Windows Services
AppleMobileDeviceService.exe 1440 0.04 2.72 MB MobileDeviceService
taskhost.exe 1504 7.41 MB Janet-PC\Janet Host Process for Windows Tasks
mDNSResponder.exe 1704 1.98 MB Bonjour Service
CouponPrinterService.exe 1736 5.82 MB Coupon Printer Service
svchost.exe 1912 4.71 MB Host Process for Windows Services
svchost.exe 1976 7.04 MB Host Process for Windows Services
CommandService.exe 2012 1.45 MB CommandService Application
NOBuAgent.exe 2240 2.14 MB Dell DataSafe Online Service
PsiService_2.exe 2508 2.02 MB PsiService PsiService
SBPIMSvc.exe 2536 3.32 MB Plug-in Manager Service
sftvsa.exe 2764 1.35 MB Microsoft Application Virtualization Virtual Service Agent
c2c_service.exe 2952 0.04 3.14 MB
svchost.exe 3048 3.93 MB Host Process for Windows Services
TomTomHOMEService.exe 1472 960 kB Windows Service for TomTom HOME
WLIDSVC.EXE 932 6.86 MB Microsoft® Windows Live ID Service
WLIDSVCM.EXE 2204 1.19 MB Microsoft® Windows Live ID Service Monitor
sftlist.exe 2056 6.16 MB Microsoft Application Virtualization Client Service
CVHSVC.EXE 3424 6.64 MB Microsoft Office Client Virtualization Service
SBAMSvc.exe 3564 0.01 16.2 kB/s 175.79 MB Anti Malware Service
alg.exe 3624 1.44 MB Application Layer Gateway Service
iPodService.exe 3660 2.38 MB iPodService Module (64-bit)
SearchIndexer.exe 3688 42.77 MB Microsoft Windows Search Indexer
svchost.exe 2332 2.23 MB Host Process for Windows Services
wmpnetwk.exe 4220 3.89 MB Windows Media Player Network Sharing Service
WebProxy.exe 5836 2.50 592 B/s 69.36 MB
DeliveryService.exe 1296 28.76 MB Dell Digital Delivery Windows Service
IAStorDataMgrSvc.exe 3736 780 B/s 14.38 MB IAStorDataSvc
TrustedInstaller.exe 4996 6.43 MB Windows Modules Installer
lsass.exe 608 0.03 5.05 MB Local Security Authority Process
lsm.exe 616 2.38 MB Local Session Manager Service
csrss.exe 516 0.23 288 B/s 2.48 MB Client Server Runtime Process
winlogon.exe 564 2.8 MB Windows Logon Application
explorer.exe 1856 0.02 25.53 MB Janet-PC\Janet Windows Explorer
Dropbox.exe 2184 0.21 16 B/s 164.34 MB Janet-PC\Janet Dropbox
chrome.exe 4772 0.59 8.14 kB/s 79.09 MB Janet-PC\Janet Google Chrome
chrome.exe 4872 28.64 1.26 kB/s 103.41 MB Janet-PC\Janet Google Chrome
chrome.exe 4980 0.10 3.94 kB/s 159.29 MB Janet-PC\Janet Google Chrome
chrome.exe 2832 23.68 45.67 kB/s 137.35 MB Janet-PC\Janet Google Chrome
chrome.exe 3360 8.12 114.13 kB/s 149.88 MB Janet-PC\Janet Google Chrome
thunderbird.exe 6136 135.14 MB Janet-PC\Janet Thunderbird
iTunesHelper.exe 2208 3.46 MB Janet-PC\Janet iTunesHelper
Monitor.exe 2288 3.08 MB Janet-PC\Janet Monitor Application
DivXUpdate.exe 2380 10.36 MB Janet-PC\Janet DivX Update
SBAMTray.exe 2400 13.04 MB Janet-PC\Janet SBAMTray Application
GWX.exe 3080 3.1 MB Janet-PC\Janet GWX
ProcessHacker.exe 8188 1.88 3.94 kB/s 21.38 MB Janet-PC\Janet Process Hacker
 
#12 ·
Results of screen317's Security Check version 1.014 --- 12/23/15
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
ThreatTrack Security VIPRE
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Java(TM) 6 Update 30
Java version 32-bit out of Date!
Adobe Flash Player 11.6.602.180 Flash Player out of Date!
Adobe Reader 10.1.6 Adobe Reader out of Date!
Mozilla Thunderbird (38.5.0)
Google Chrome (48.0.2564.103)
Google Chrome (48.0.2564.109)
Google Chrome (plugins...)
````````Process Check: objlist.exe by Laurent````````
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````
 
#13 ·
I have not used ThreatTrack Security VIPRE anti-virus program and do not know how good it may be.
However, you could do with running some anti-spyware/adware programs.
Download MalwareBytes to your desktop.
Download the Free version.
MalwareBytes

Once downloaded to your desktop.
Close all open browser windows.
Click on the Install icon - allow it to update during the install process.
Start Malwarebytes Anti-Malware.
Before you run a scan.
Under Settings > Detection and Protection in the left pane.
Under Detection Options - make sure that all three entries are ticked
Under Non-Malware detections - set to Treat detections as Malware

Now click - Scan button.
Then select - Threat Scan.
Then - Scan Now.
If any infections are found during the scan, the number of them will be listed.
When the scan is finished, make sure to select and remove Everything in the list.
You may be prompted to restart to finish the removal process.
If Yes - restart your Pc.

Start Malwarebytes Anti-Malware again.
Click History > Application Logs.
Select the most recent scan log.
Select Export >Text File.
Name it mbam > then save it on the desktop.
Copy-and-paste its contents in the reply box below.
======
Download AdwCleaner by Xplode to your desktop.
http://www.bleepingcomputer.com/download/adwcleaner/
Click on the Download Now @bleepingcomputer button and save it to your desktop.

NOTE: If using Internet Explorer and you get an alert that stops the program downloading click on Smartscreen Filter > Turn off Smartscreen Filter then click on OK in the box that opens. Then click on the link again.

Close any browser that may be open - double click on the ADWCleaner icon on your desktop.
Click "Options", then uncheck all entries in the list.
Click on the Scan button.
Let it scan your Pc - when that is done click on the Logfile button - not Cleaning.
The report will appear on your desktop - Copy and Paste it into your next post.

The logfile will also be saved in the C:\AdwCleaner folder.
======
Java version 32-bit out of Date!
Adobe Flash Player 11.6.602.180 Flash Player out of Date!
Adobe Reader 10.1.6 Adobe Reader out of Date!
https://java.com/en/download/faq/uninstaller_toolinfo.xml
https://get.adobe.com/flashplayer/
https://get.adobe.com/uk/reader/
 
#14 ·
Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 2/12/2016
Scan Time: 8:07 AM
Logfile: mbam.txt
Administrator: Yes

Version: 2.2.0.1024
Malware Database: v2016.02.12.02
Rootkit Database: v2016.02.08.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Janet

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 380417
Time Elapsed: 31 min, 26 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 2
PUP.Optional.Yontoo, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\TRACING\YontooDesktop_RASAPI32, Quarantined, [b41e025dd4c5a88e2ff4a44905fd9d63],
PUP.Optional.Yontoo, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\TRACING\YontooDesktop_RASMANCS, Quarantined, [ab2760ff4e4bce6876ade904a062cb35],

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 2
PUP.Optional.APNToolBar, C:\Users\Janet\Desktop\Eric\mp3rocket (1).exe, Quarantined, [627074ebe1b884b2562a4fe6ec159b65],
PUP.Optional.APNToolBar, C:\Users\Janet\Desktop\Eric\mp3rocket.exe, Quarantined, [c50dca95aced65d1453b39fc7889b44c],

Physical Sectors: 0
(No malicious items detected)

(end)
 
#16 ·
#17 ·
# AdwCleaner v5.033 - Logfile created 12/02/2016 at 10:15:03
# Updated 07/02/2016 by Xplode
# Database : 2016-02-07.2 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : Janet - JANET-PC
# Running from : C:\Users\Janet\Downloads\AdwCleaner.exe
# Option : Scan
# Support : http://toolslib.net/forum

***** [ Services ] *****

Service Found : CouponPrinterService
Service Found : YahooAUService

***** [ Folders ] *****

Folder Found : C:\Program Files (x86)\Coupons
Folder Found : C:\Program Files (x86)\Yahoo!\Companion
Folder Found : C:\ProgramData\apn
Folder Found : C:\ProgramData\Ask
Folder Found : C:\ProgramData\PC Optimizer Pro
Folder Found : C:\ProgramData\Yahoo! Companion
Folder Found : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Coupons
Folder Found : C:\Users\Janet\AppData\Local\apn
Folder Found : C:\Users\Janet\AppData\Local\FileTypeAssistant
Folder Found : C:\Users\Janet\AppData\Local\Temp\apn
Folder Found : C:\Users\Janet\AppData\LocalLow\AskToolbar
Folder Found : C:\Users\Janet\AppData\LocalLow\Yahoo! Companion
Folder Found : C:\Users\Janet\AppData\LocalLow\Yahoo!\Companion
Folder Found : C:\Users\Janet\AppData\Roaming\Yahoo!\Companion
Folder Found : C:\Users\Janet\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\BitGuard
Folder Found : C:\Windows\installer\{86d4b82a-abed-442a-be86-96357b70f4fe}

***** [ Files ] *****

File Found : C:\Users\Janet\AppData\Roaming\Mozilla\Firefox\Profiles\extensions\user.js

***** [ DLL ] *****

***** [ Shortcuts ] *****

***** [ Scheduled tasks ] *****

***** [ Registry ] *****

Key Found : HKCU\Software\536d8dfe534ee40
Key Found : HKLM\SOFTWARE\536d8dfe534ee40
Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\hfimfliilbabfohebppnfomgjljicpdm
Key Found : HKLM\SOFTWARE\Classes\AppID\{9B0CB95C-933A-4B8C-B6D4-EDCD19A43874}
Key Found : HKLM\SOFTWARE\Classes\AppID\{C292AD0A-C11F-479B-B8DB-743E72D283B0}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{058F0E48-61CA-4964-9FBA-1978A1BB060D}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{18F33C35-8EF2-40D7-8BA4-932B0121B472}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{44CBC005-6243-4502-8A02-3A096A282664}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{F297534D-7B06-459D-BC19-2DD8EF69297B}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{81017EA9-9AA8-4A6A-9734-7AF40E7D593F}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{E69D4A59-73DE-4E38-9FB3-740EC4D9060D}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{6978F29A-3493-40B2-8CDC-9C13A02F85A4}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{D7949A66-D936-4028-9552-14F7DC50F38D}
Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Key Found : [x64] HKLM\SOFTWARE\Classes\CLSID\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}
Key Found : HKCU\Software\APN
Key Found : HKCU\Software\APN PIP
Key Found : HKCU\Software\Bitberry
Key Found : HKCU\Software\Yahoo\Companion
Key Found : HKCU\Software\Yahoo\YFriendsBar
Key Found : HKCU\Software\AppDataLow\Software\AskToolbar
Key Found : HKCU\Software\AppDataLow\Software\iWon
Key Found : HKCU\Software\AppDataLow\Software\Yahoo\Companion
Key Found : HKLM\SOFTWARE\APN
Key Found : HKLM\SOFTWARE\AskToolbar
Key Found : HKLM\SOFTWARE\PIP
Key Found : HKLM\SOFTWARE\Yahoo\Companion
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\{79A765E1-C399-405B-85AF-466F52E918B0}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{86D4B82A-ABED-442A-BE86-96357B70F4FE}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Trusted Software Assistant_is1
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Yahoo! Companion
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Yahoo! Toolbar
Key Found : [x64] HKLM\SOFTWARE\Tarma Installer
Key Found : HKU\.DEFAULT\Software\Yahoo\Companion
Key Found : HKLM\SOFTWARE\Classes\Installer\Features\A28B4D68DEBAA244EB686953B7074FEF
Key Found : HKLM\SOFTWARE\Classes\Installer\Products\A28B4D68DEBAA244EB686953B7074FEF
Key Found : HKLM\SOFTWARE\Classes\Installer\UpgradeCodes\F928123A039649549966D4C29D35B1C9
Key Found : HKLM\SOFTWARE\Classes\Installer\UpgradeCodes\7AB5857A57A0687786597A857BFFFFFF
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0CFE535C35F99574E8340BFA75BF92C2
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\261F213D1F55267499B1F87D0CC3BCF7
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\741B4ADF27276464790022C965AB6DA8
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7DE196B10195F5647A2B21B761F3DE01
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\9D4F5849367142E4685ED8C25E44C5ED
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A5875B04372C19545BEB90D4D606C472
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A876D9E80B896EC44A8620248CC79296
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B66FFAB725B92594C986DE826A867888
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\120DFADEB50841F408F04D2A278F9509
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8036C72171EF4ba46856BF57969F6A36
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8CBC85D72B148084ABE8C2F072F781F4
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8CC5A38A64D6098468BC8395BA0EFF03
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8DF9A1AC557F56c49B56F6B83E293C15
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A97C590397DCC454AA8923563BAB10E4
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\C6A54B56C58C82a4688AFB93F42EA17B
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\CFA51B44D54927c4E9B7BC1D3FD1E49F
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D14A7F65792054F418578C78367D13F7
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\DFE9F0BD163D827438CB6AD6B100EC48
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\F739A19A8327dc64C9A8B641A9E89646
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\158D6D9E3FE81fa428925F22ACB3A965
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\15E6C514FEFC09f45BAFAAE1D7546ED4
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1DB42320A8525634AA089F0BEC86473B
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\22468B0D6050b2e46B9C4B67A8F59577
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\2251BF05A2F606d43BB064BD63CBD87E
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\3255D95681398614190EDF0A4F3F77DB
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\3CDF313E9B28c944FBC7579CF4949414
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\71E54748EDD3dc1468548785DC856EDA
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\754590DD06DE8d249B526503432F99D4
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A28B4D68DEBAA244EB686953B7074FEF
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\F928123A039649549966D4C29D35B1C9
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\7AB5857A57A0687786597A857BFFFFFF
Key Found : [x64] HKLM\SOFTWARE\Classes\Installer\Products\A28B4D68DEBAA244EB686953B7074FEF
Data Found : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - c:\progra~3\bitguard\271769~1.27\{c16c1~1\bitguard.dll
Data Found : [x64] HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - c:\progra~3\bitguard\271769~1.27\{c16c1~1\loader.dll
Key Found : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\ask.com
Key Found : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\delta-search.com
Key Found : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\mywebsearch.com
Key Found : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\superfish.com
Key Found : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\us.yhs4.search.yahoo.com

***** [ Web browsers ] *****

[C:\Users\Janet\AppData\Roaming\Mozilla\Firefox\Profiles\extensions\prefs.js] [Preference] Found : user_pref("browser.search.selectedEngine", "Mysearchdial");
[C:\Users\Janet\AppData\Roaming\Mozilla\Firefox\Profiles\extensions\prefs.js] [Preference] Found : user_pref("browser.search.defaultenginename", "Mysearchdial");

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [11672 bytes] ##########
 
#18 ·
Run AdwCleaner again - you may have to disable then re-enable VIPRE
Before doing a scan and cleaning:
Click "Options", then uncheck all entries in the list.
Then click Scan > let it scan your pc - then click Cleaning allow it to clean and restart your pc.
Then post the latest log file.
======
Download Junkware Removal Tool
http://www.bleepingcomputer.com/download/junkware-removal-tool/

Temporarily shutdown your anti-virus to avoid any conflicts.
Be sure to enable the anti-virus program after the scan.

Right-mouse click JRT.exe and select Run as administrator (If using XP just double click on the icon to run it.)
The tool will open and start scanning your system.
Please be patient as this can take a while to complete.
It will then shutdown your desktop and restart your pc - allow it to do so.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.

Let us know if all of the above has helped.
======
Folder Found : C:\ProgramData\PC Optimizer Pro
Some optimizer programs have a one click fix all section - plus a registry cleaner.
These programs can cause more problems than they solve - best not to use them.
 
#19 ·
# AdwCleaner v5.033 - Logfile created 12/02/2016 at 11:18:46
# Updated 07/02/2016 by Xplode
# Database : 2016-02-07.2 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : Janet - JANET-PC
# Running from : C:\Users\Janet\Downloads\AdwCleaner (1).exe
# Option : Cleaning
# Support : http://toolslib.net/forum

***** [ Services ] *****

[-] Service Deleted : CouponPrinterService
[-] Service Deleted : YahooAUService

***** [ Folders ] *****

[-] Folder Deleted : C:\Program Files (x86)\Coupons
[-] Folder Deleted : C:\Program Files (x86)\Yahoo!\Companion
[-] Folder Deleted : C:\ProgramData\apn
[-] Folder Deleted : C:\ProgramData\Ask
[-] Folder Deleted : C:\ProgramData\PC Optimizer Pro
[-] Folder Deleted : C:\ProgramData\Yahoo! Companion
[-] Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Coupons
[-] Folder Deleted : C:\Users\Janet\AppData\Local\apn
[-] Folder Deleted : C:\Users\Janet\AppData\Local\FileTypeAssistant
[-] Folder Deleted : C:\Users\Janet\AppData\Local\Temp\apn
[-] Folder Deleted : C:\Users\Janet\AppData\LocalLow\AskToolbar
[-] Folder Deleted : C:\Users\Janet\AppData\LocalLow\Yahoo! Companion
[-] Folder Deleted : C:\Users\Janet\AppData\LocalLow\Yahoo!\Companion
[-] Folder Deleted : C:\Users\Janet\AppData\Roaming\Yahoo!\Companion
[-] Folder Deleted : C:\Users\Janet\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\BitGuard
[-] Folder Deleted : C:\Windows\installer\{86d4b82a-abed-442a-be86-96357b70f4fe}

***** [ Files ] *****

[-] File Deleted : C:\Users\Janet\AppData\Roaming\Mozilla\Firefox\Profiles\extensions\user.js

***** [ DLLs ] *****

***** [ Shortcuts ] *****

***** [ Scheduled tasks ] *****

***** [ Registry ] *****

[-] Key Deleted : HKCU\Software\536d8dfe534ee40
[-] Key Deleted : HKLM\SOFTWARE\536d8dfe534ee40
[-] Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\hfimfliilbabfohebppnfomgjljicpdm
[-] Key Deleted : HKLM\SOFTWARE\Classes\AppID\{9B0CB95C-933A-4B8C-B6D4-EDCD19A43874}
[-] Key Deleted : HKLM\SOFTWARE\Classes\AppID\{C292AD0A-C11F-479B-B8DB-743E72D283B0}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{058F0E48-61CA-4964-9FBA-1978A1BB060D}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{18F33C35-8EF2-40D7-8BA4-932B0121B472}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{44CBC005-6243-4502-8A02-3A096A282664}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F297534D-7B06-459D-BC19-2DD8EF69297B}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{81017EA9-9AA8-4A6A-9734-7AF40E7D593F}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{E69D4A59-73DE-4E38-9FB3-740EC4D9060D}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{6978F29A-3493-40B2-8CDC-9C13A02F85A4}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{D7949A66-D936-4028-9552-14F7DC50F38D}
[-] Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}
[-] Key Deleted : HKCU\Software\APN
[-] Key Deleted : HKCU\Software\APN PIP
[-] Key Deleted : HKCU\Software\Bitberry
[-] Key Deleted : HKCU\Software\Yahoo\Companion
[-] Key Deleted : HKCU\Software\Yahoo\YFriendsBar
[-] Key Deleted : HKCU\Software\AppDataLow\Software\AskToolbar
[-] Key Deleted : HKCU\Software\AppDataLow\Software\iWon
[-] Key Deleted : HKCU\Software\AppDataLow\Software\Yahoo\Companion
[-] Key Deleted : HKLM\SOFTWARE\APN
[-] Key Deleted : HKLM\SOFTWARE\AskToolbar
[-] Key Deleted : HKLM\SOFTWARE\PIP
[-] Key Deleted : HKLM\SOFTWARE\Yahoo\Companion
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\{79A765E1-C399-405B-85AF-466F52E918B0}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{86D4B82A-ABED-442A-BE86-96357B70F4FE}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Trusted Software Assistant_is1
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Yahoo! Companion
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Yahoo! Toolbar
[-] Key Deleted : [x64] HKLM\SOFTWARE\Tarma Installer
[-] Key Deleted : HKU\.DEFAULT\Software\Yahoo\Companion
[-] Key Deleted : HKLM\SOFTWARE\Classes\Installer\Features\A28B4D68DEBAA244EB686953B7074FEF
[-] Key Deleted : HKLM\SOFTWARE\Classes\Installer\Products\A28B4D68DEBAA244EB686953B7074FEF
[-] Key Deleted : HKLM\SOFTWARE\Classes\Installer\UpgradeCodes\F928123A039649549966D4C29D35B1C9
[-] Key Deleted : HKLM\SOFTWARE\Classes\Installer\UpgradeCodes\7AB5857A57A0687786597A857BFFFFFF
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0CFE535C35F99574E8340BFA75BF92C2
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\261F213D1F55267499B1F87D0CC3BCF7
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\741B4ADF27276464790022C965AB6DA8
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7DE196B10195F5647A2B21B761F3DE01
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\9D4F5849367142E4685ED8C25E44C5ED
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A5875B04372C19545BEB90D4D606C472
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A876D9E80B896EC44A8620248CC79296
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B66FFAB725B92594C986DE826A867888
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\120DFADEB50841F408F04D2A278F9509
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8036C72171EF4ba46856BF57969F6A36
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8CBC85D72B148084ABE8C2F072F781F4
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8CC5A38A64D6098468BC8395BA0EFF03
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8DF9A1AC557F56c49B56F6B83E293C15
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A97C590397DCC454AA8923563BAB10E4
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\C6A54B56C58C82a4688AFB93F42EA17B
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\CFA51B44D54927c4E9B7BC1D3FD1E49F
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D14A7F65792054F418578C78367D13F7
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\DFE9F0BD163D827438CB6AD6B100EC48
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\F739A19A8327dc64C9A8B641A9E89646
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\158D6D9E3FE81fa428925F22ACB3A965
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\15E6C514FEFC09f45BAFAAE1D7546ED4
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1DB42320A8525634AA089F0BEC86473B
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\22468B0D6050b2e46B9C4B67A8F59577
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\2251BF05A2F606d43BB064BD63CBD87E
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\3255D95681398614190EDF0A4F3F77DB
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\3CDF313E9B28c944FBC7579CF4949414
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\71E54748EDD3dc1468548785DC856EDA
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\754590DD06DE8d249B526503432F99D4
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A28B4D68DEBAA244EB686953B7074FEF
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\F928123A039649549966D4C29D35B1C9
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\7AB5857A57A0687786597A857BFFFFFF
[!] Key Not Deleted : [x64] HKLM\SOFTWARE\Classes\Installer\Products\A28B4D68DEBAA244EB686953B7074FEF
[-] Data Restored : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs]
[-] Data Restored : [x64] HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs]
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\ask.com
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\delta-search.com
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\mywebsearch.com
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\superfish.com
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\us.yhs4.search.yahoo.com

***** [ Web browsers ] *****

[-] [C:\Users\Janet\AppData\Roaming\Mozilla\Firefox\Profiles\extensions\prefs.js] [Preference] Deleted : user_pref("browser.search.selectedEngine", "Mysearchdial");
[-] [C:\Users\Janet\AppData\Roaming\Mozilla\Firefox\Profiles\extensions\prefs.js] [Preference] Deleted : user_pref("browser.search.defaultenginename", "Mysearchdial");

*************************

########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [12308 bytes] ##########
 
#20 ·
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.2 (01.06.2016)
Operating System: Windows 7 Home Premium x64
Ran by Janet (Administrator) on Fri 02/12/2016 at 11:23:31.44
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 162

Successfully deleted: C:\ProgramData\Start Menu\Programs\mp3 rocket (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{0174AE43-6476-43F1-ADD5-1DE335A18BCD} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{04012878-BAC4-4160-B68E-5CB5F4B5CC5F} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{04460489-2ABA-475A-87D8-3F8D45A239E3} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{06F8236A-46AF-443D-B450-BFA098045E30} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{0B3178DC-5FA1-45E7-B69A-F853C061187A} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{102A445F-EA92-47F8-A367-0F7BC24184A4} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{11796C03-BFEC-4755-8F17-4D40665E44EA} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{16F7F8BA-1CC4-4AF9-89BF-C72E115C6718} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{19B08D53-862B-4558-969A-CBFE109BA511} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{238C9F3E-D190-44D2-B02D-8B50FC4EEA9D} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{268CDBD6-CAF7-420B-8A65-249FCF5F1DB8} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{2706FC6B-D14B-48C6-9197-5CF3E950A506} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{2A9907D2-6D3A-4A14-9BF7-C28EC8262B45} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{2ABDEBBE-745D-4F7A-88C3-E97302CCCBD5} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{2BD2BA22-9528-495F-BB00-415DCEE8999F} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{2C71EED5-B6A1-45DD-97CC-55148316164A} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{2D32CE25-FF75-494A-980B-D2AF0847EC1D} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{30C350DA-45BF-4344-80A4-6169B49E120A} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{37BC8F05-286A-4998-B3DD-E1FC996F3005} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{37C5FAC3-7896-40BB-B904-41019EE5FF71} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{37E573B5-AC29-4BCE-8F68-5B1412BB2142} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{38F8082D-6AEA-42AD-AED7-4664DB1DA23A} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{3BFB042B-043D-4D23-98D2-E791A38EA7EA} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{3D3F2AFF-3DD7-4CDF-A8A7-AC9BDC2169B4} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{450A13EA-73CD-492C-BDD7-7D89565BE2A5} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{4BF76205-6C18-46F1-8E1C-ACA01BB7C55A} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{5166B71D-4316-472F-9D78-415B5CCD95E6} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{52FBE541-6E73-4EBB-BE74-A442D0F2BE84} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{59003690-CB01-4F8D-8F2A-EEB8247EBBB4} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{5B217464-8AFA-454E-B6DF-6A9798A0393C} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{5B7D63A2-DDA7-45A3-AD14-FB9A54B20931} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{5D2ED842-CCC7-4484-96A1-4261B956BC25} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{5F6639E4-D6CE-49FE-B459-D73F2B5307CA} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{6215CBD9-693C-4F5E-89A7-814C447B0A61} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{6520538B-C36F-4251-AC52-3373FBB36505} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{66F616E5-2CCE-4ED4-AC12-2F282E9BCB0E} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{6B063327-B867-41B0-98D5-3BD4266475ED} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{6C475B26-E804-4C16-9501-3E0CC5F98A5D} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{6E201023-85F5-461C-89B8-316ACBEBFE17} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{70204AA6-CB12-4447-8B1E-B98744633BEB} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{71BCEF35-364E-4317-8A58-0E9C34BCC8B6} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{72051895-9FF4-4819-86BE-B0ABB0142D51} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{7300442F-3CB8-4F70-BE5D-871C237B0F5C} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{76F717E2-7EB1-4058-9C77-6FB53FA268F6} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{776F34F1-58E7-4E53-B3AD-ECDB2F0F6504} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{7789D859-AC81-4163-B8B5-1790BDCCD242} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{78289894-AFE7-4F40-8D43-0375440E0CCB} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{78C8679E-1F6C-4028-9760-C636BCCDCD56} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{8030F3BF-781E-44EA-BD1C-0A1845E3FA83} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{82D307CF-9628-4C6E-B30B-CEEB8AA28A66} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{836BA4AD-7D57-40F4-9364-95423EEDE273} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{861C381D-7B61-4B00-8528-478E935A2CD9} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{8A97974D-A9ED-4FEB-A0F2-27E99763E91A} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{9260DD3A-3F1B-4E3C-902D-F00B89781120} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{939198BE-4501-45C9-9C3D-D901338439D3} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{95722048-7AE4-4196-B109-5A1F4444F201} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{95BA75BB-6592-4EBE-A876-C1F0E3EE7239} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{97036906-841F-4E8B-8217-7CDE65F241F7} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{9B439878-8872-409E-8691-C54DED08B9CA} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{9C3E7813-1C30-4096-B87A-363CED110C9B} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{A093EE7D-08E2-49EA-BCE3-3FE53F88CCFB} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{A1B7B2A9-062F-4D49-B6DE-0CFCC50F5942} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{A2D57E85-C2C9-4E99-93C4-2425E8758363} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{A4D25C47-A889-4183-BD2B-772BF17312FB} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{A9837783-579A-4FE2-AE22-87A8B34E06F7} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{ADF1E965-EEE3-42FA-B2A2-5A7A0E90CF45} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{BB97E3B3-F7CC-4963-80F2-591E04B89327} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{BEADB0E5-E2AB-4D18-8CCD-C7BBE1866AEE} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{C222B3E3-5A6F-4FE2-9633-8FE902CB3081} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{C61E8F3A-4ED0-4EA3-9109-7216535A9D72} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{C821CC6D-EDD3-4F14-8960-C9EFC363DDE3} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{C88698DE-8242-4EA6-846C-1E0A3BF14F6D} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{CEADD376-A4A2-41BF-B9C5-BEACA6109777} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{CF06BEFE-1C2D-495F-B5E5-13F4D75A33A2} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{D0F00B49-F40F-4EC6-B4D0-EB7A57DD8505} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{D159BB88-1361-43A4-8388-E6FA4B9F7DBE} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{D367BABB-CC64-4EC6-87A6-08EA8C11E70A} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{D768C09F-8987-41EE-9BCA-5BF340A04AC2} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{DB79ED58-92B0-4034-A6A1-EE01DD288022} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{DCD8E3DB-0BEC-41FB-A3B8-DEFAD14F7DCC} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{E7CEFF84-A895-477A-B435-394E57453402} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{E8B6792B-8127-48ED-A034-36CD868EA3B3} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{ECF2868E-A6FF-4B1E-BF82-C7BB169692B4} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{F1188FA2-5965-41C5-A64E-F21BC8710E7D} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{F2024C96-A6BF-412B-B054-0D6A57239B62} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{F6F54544-7219-4489-814B-FCCE461417D5} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{FA3F8C9E-1F6E-472A-894B-6F76D3D878BF} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\{FB364E85-1EEC-43CE-A6FD-A86F742CBC8B} (Empty Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\crashrpt (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\freefileviewer (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Google\Chrome\User Data\Default\Extensions\gpdjojdkbbmdfjfahjcgigfpmkopogic (Folder)
Successfully deleted: C:\Users\Janet\Appdata\LocalLow\delta (Folder)
Successfully deleted: C:\Users\Janet\AppData\Roaming\freefileviewer (Folder)
Successfully deleted: C:\Windows\couponprinter.ocx (File)
Successfully deleted: C:\Windows\system32\Tasks\FreeFileViewerUpdateChecker (Task)
Successfully deleted: C:\Windows\system32\Tasks\PC Optimizer Pro64 startups (Task)
Successfully deleted: C:\Windows\Tasks\FreeFileViewerUpdateChecker.job (Task)
Successfully deleted: C:\Windows\Tasks\PC Optimizer Pro64 startups.job (Task)
Successfully deleted: C:\Windows\wininit.ini (File)
Successfully deleted: C:\Program Files (x86)\freefileviewer (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0XUE9I91 (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\1E7U1NYT (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\1HNBYAJ2 (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\1UQO3PYO (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\26QVUC1E (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\280O2Q1P (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\2NJCIXRH (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\2Q3OMQD1 (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\3IVYQJKN (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\3R3OA4UY (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\3UWRC2XX (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\483UY3AI (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\4I67REA0 (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5PBJA8UH (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8JYZ1Y9J (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8MAURC1C (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9U6H1376 (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\B6NRWRB8 (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CDHVLO91 (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CH8YSMMC (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CN5J04NL (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CUTKA5FP (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\D6SLBZTK (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\DQ3S7A9V (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\DXZ4XEQ3 (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\EDK1W4ON (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FOM41WK7 (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\G3JNW50N (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\H4TGFAFH (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\H64QMV21 (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\HZ9BW7VU (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\J0SG6KLR (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\JA736V3V (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\JH8DQ7FU (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KKO7J2T4 (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KYPMQ05C (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LJ30BS5S (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LYQTAZXF (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\MXF9N4QP (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NWL3TZVX (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NY2U8L4G (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\O27E9KBK (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\OYY3ALRK (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\OZCJ07DZ (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\PGZ5ZU0R (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\RITP7VFP (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\RKI1KFAH (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\T5H2EAX3 (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\TIF5H51I (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\TWBUOFXC (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\U07A1K6G (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\U23GFW3X (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\UD42WFSM (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\VG0UC85D (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\VP2A0DMA (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\WK25MJ1K (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\X61N9E56 (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\YKLG33OH (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ZCOWXYHQ (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ZH6DYZMK (Folder)
Successfully deleted: C:\Users\Janet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ZX7V996R (Folder)



Registry: 0





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 02/12/2016 at 11:30:18.93
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
#22 ·
i really won't know how it is running for a few days... the problems only happen about every 3rd or 4th time i turn it on... i will post back in a few days and let you know... thanks for all your help.... should have come here first before i dished out $$ to have it 'professionally cleaned' (which didn't fix the problem)
 
#23 ·
thanks for all your help
Anytime, glad to be of some help.
Keep us updated.

You could also run CHKDSK (Check Disk)
http://www.sevenforums.com/tutorials/433-disk-check.html
Try Option One first.
If still having a problem - then check Option Two

Start Menu > Search box.
Type
cmd
Then right click on cmd.exe [at the top] - Right click on Run as administrator.
Type [copy and paste]
chkdsk c: /r

[C: being the drive that Windows is installed on]
 
Status
Not open for further replies.
You have insufficient privileges to reply here.
Top