lets try running a couple of malware tests
1st
Please note the following:
I would suggest running some of the more common malware removal tools - this is NOT the full cleaning process, However, often the following may resolve some of the very common malware.
- The following programs will remove the most common malware and so at the end of the process , the PC maybe clean. If not , then we need to move to the virus/malware forum for a specialist to review.
- Do NOT install/re-install any programs or run any fixes or scanners unless told to do so.
- I would advise backing up all your important documents, personal data files and photos to an externl source DVD/CD or external hard drive.
- Do not back up any Applications (programs). These should be re-installed from the original source CD(s) or website(s).
- Be sure to follow the directions and run tools/scans in the order listed.
- If you are getting any support on this issue from any other forum, please advise, as a) this wastes a lot of time and b) can cause issues on the PC as we do not know what else is being suggested.
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malwarebytes Download and Run
Note Malwaybytes will remove a lot of cookies, and so any passwords for websites, may be removed.
Make sure you
know all your internet usernames and password for any site you use for accessing email, forums, newsites and/or bloggs, etc
If Malwarebytes is not installed follow these instructions:
Download
Malwarebytes Anti-Malware to your desktop.
- Double-click mbam-setup-????? the ???? will be a number like 2.1.8.1057 and show the version of malwarbytes. Follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to the following:
- Launch Malwarebytes Anti-Malware
- A trial version of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
- Click Finish.
Now Malwarebytes will load , once on the screen - it will open in
Dashboard view.
- You may see a "fix Now" icon at the top - if so click on this ICON, and the program will update the definitions.
- If an update is found, you will be prompted to download and install the latest version.
- If not, then on the screen you will see "database version" , and towards the right "Update now >>" click to update.
- Do not change any of the default settings - Let Malwarebytes run in its default mode first
- At the bottom of the screen will be a large icon "Scan Now" click to start the scan.
- The Scan will take a long while to run , so be very patient.
- When the scan is complete , make sure that everything is set to "Quarantine", and click Apply Actions.
- Reboot your computer if prompted
If you did not deselect the trial version, Malwarebytes will appear in the system tray ( Bottom right normally ) and will be providing realtime protection, however, this will end when the trial period is over.
Unless you are going to purchase the full version, I would "end the free trial version" in "dashboard" view - at the bottom of the screen , you have an option "end trial"
click there.
Now malwarebytes "realtime protection", will not load each time the PC starts.
I recommend that Malwarebytes is run frequently. This timescale depends on how often you use the PC, and browse on the internet. I usually suggest weekly or following any heavy Webbrowsing Sessions.
Often running your Antivirus program (ensuring you have the latest update & Definitions), with Malwarebytes will solve a lot of the more common infections.
Please Post back if you are still having any issues, as we can run a couple of other programs , AdwCleaner and SuperAntiSpyware if necessary and we have not already run.
If they do/have not resolve your issue - then we would refer your post to the Malware & Virus forum for one of the forum experts to review.
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