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Windows XP only boots in safe mode

1K views 10 replies 3 participants last post by  blues_harp28 
#1 ·
Hey there,

I've got a pc with Windows XP Professional installed.

When I try to boot regularly, I only see a black screen (no xp logo loading) and nothing happens.

If i press F8 I can boot to safe mode. I tried System Restore, chkdsk and sfc /scannow and nothing solved it.



Thanks in advanced!
 
#2 ·
Boot that computer in "safe mode with networking" so it can have an active internet connection, then do the following in it:

Download and save the TSG System Information Utility (SysInfo.exe) to the desktop.
After it's been downloaded and saved, double-click it to run it.
Information about your computer will appear.
Return here, then copy-and-paste the ENTIRE text here.

Go here and click the large green "Download" button to download and save HiJackThis 2.0.5 (HijackThis.exe) to your desktop.
After it's been downloaded and saved, close all open windows.
Double-click it and allow its main window to load.
Uncheck "Do not show this window when I start HiJackThis".
Click "Do a system scan and save a log file".
When the scan is finished in 30 - 60 seconds, a log file will appear.
Save that log file.
Return here, then copy-and-paste the ENTIRE log file here.

-------------------------------------------------------
 
#4 ·
Boot that computer in "safe mode with networking" so it can have an active internet connection, then do the following in it:

Download and save the TSG System Information Utility (SysInfo.exe) to the desktop.
After it's been downloaded and saved, double-click it to run it.
Information about your computer will appear.
Return here, then copy-and-paste the ENTIRE text here.

Go here and click the large green "Download" button to download and save HiJackThis 2.0.5 (HijackThis.exe) to your desktop.
After it's been downloaded and saved, close all open windows.
Double-click it and allow its main window to load.
Uncheck "Do not show this window when I start HiJackThis".
Click "Do a system scan and save a log file".
When the scan is finished in 30 - 60 seconds, a log file will appear.
Save that log file.
Return here, then copy-and-paste the ENTIRE log file here.

-------------------------------------------------------
Hi, before you wrote the message I loaded Recovery Console and ran bootfix and now I can't even boot to safe mode.
If necessary I have ERD Commander and Hiren's
 
#7 ·
Hi, you need to try and repair the Boot Sector and the Master Boot Record.
Boot from Xp Cd...when prompted press [R]
Choose Windows installation [typically by pressing [1]
When prompted for password.
Press Enter.
At prompt type
fixboot

Press Enter
Then Type
fixmbr

Press Enter
Once the repair has be done - Type Exit, then restart your pc.
Let us know if that works.
 
#8 ·
Boot that computer in "safe mode with networking" so it can have an active internet connection, then do the following in it:

Download and save the TSG System Information Utility (SysInfo.exe) to the desktop.
After it's been downloaded and saved, double-click it to run it.
Information about your computer will appear.
Return here, then copy-and-paste the ENTIRE text here.

Go here and click the large green "Download" button to download and save HiJackThis 2.0.5 (HijackThis.exe) to your desktop.
After it's been downloaded and saved, close all open windows.
Double-click it and allow its main window to load.
Uncheck "Do not show this window when I start HiJackThis".
Click "Do a system scan and save a log file".
When the scan is finished in 30 - 60 seconds, a log file will appear.
Save that log file.
Return here, then copy-and-paste the ENTIRE log file here.

-------------------------------------------------------
Hi, you need to try and repair the Boot Sector and the Master Boot Record.
Boot from Xp Cd...when prompted press [R]
Choose Windows installation [typically by pressing [1]
When prompted for password.
Press Enter.
At prompt type
fixboot

Press Enter
Then Type
fixmbr

Press Enter
Once the repair has be done - Type Exit, then restart your pc.
Let us know if that works.
mysteriously safe mode is working again.
sysinfo
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) Dual CPU E2180 @ 2.00GHz, x86 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 2039 Mb
Graphics Card: Intel(R) 82945G Express Chipset Family, 1 Mb
Hard Drives: C: Total - 152617 MB, Free - 90715 MB;
Motherboard: Gigabyte Technology Co., Ltd., 945GCM-S2C
Antivirus: Bitdefender Antivirus, Updated: Yes, On-Demand Scanner: Enabled

hijackthis
Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 7:32:19 PM, on 07-May-16
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)

FIREFOX: 31.0 (x86 he)
Boot mode: Safe mode

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\Administrator.RBM-LTD\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Bitdefender Wallet - {1DAC0C53-7D23-4AB3-856A-B04D98CD982A} - C:\Program Files\Bitdefender\Bitdefender 2015\pmbxie.dll
O2 - BHO: (no name) - {54B02808-B60E-44CD-A72D-9865117E4E62} - (no file)
O2 - BHO: AGFormHelperObj Class - {6620E618-1AB9-4EB2-ACA4-CBBE9066DBE6} - C:\PROGRA~1\agat\AGForm\AGFORM~1.DLL
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: Babylon - {965B54B0-71E0-4611-8DE7-F73FA0B20E26} - C:\Program Files\Babylon\Babylon Toolbar\BabylonIEToolBar.dll
O3 - Toolbar: AGForms - {ed2e7de7-07db-4941-a06d-f780b93ba730} - C:\Program Files\agat\AGForm\AGForms.dll
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O3 - Toolbar: Bitdefender Wallet - {1DAC0C53-7D23-4AB3-856A-B04D98CD982A} - C:\Program Files\Bitdefender\Bitdefender 2015\pmbxie.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/wuweb_site.cab?1221233884781
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1221233846625
O16 - DPF: {87FA0696-C219-429B-AF1D-EE0A7FF3E18B} (Masav.GetFileContent) - https://hb2.bankleumi.co.il/uniques...a89d/uniquesig0/HomeBank/Operations/Masav.CAB
O16 - DPF: {BC4CF6B5-8DE7-4F51-A369-364629A6C2B7} (Simple Class) - https://hb2.bankleumi.co.il/eas/activex/BankDOKOp.cab
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll

--
End of file - 5094 bytes
 
#9 ·
Starting in Safe Mode is usually a driver issue.
You said you ran chkdsk - run chkdsk /r from the Cd.
Boot from the Xp install Cd...when prompted press [R]
Choose Windows installation [typically by pressing [1]
When prompted for password.
Press Enter.
Type [copy and paste]
chkdsk /r
Let it scan the pc.
When finished.
Type Exit
And press Enter.
 
#10 ·
Starting in Safe Mode is usually a driver issue.
You said you ran chkdsk - run chkdsk /r from the Cd.
Boot from the Xp install Cd...when prompted press [R]
Choose Windows installation [typically by pressing [1]
When prompted for password.
Press Enter.
Type [copy and paste]
chkdsk /r
Let it scan the pc.
When finished.
Type Exit
And press Enter.
I already tried chkdsk /r and chkdsk /r /f through safe mode or ERD commander
 
#11 ·
In Safe Mode have you run a virus scan with Bitdefender Antivirus?
Or in Safe Mode with Networking - run an online virus scan with ESET.
http://www.eset.com/us/online-scanner/
Click on Run ESET Online Scanner

Disable your existing Anti Virus following these instructions.
http://www.bleepingcomputer.com/for...nti-virus-firewall-and-anti-malware-programs/
Do not forget to enable your anti-virus program after you have run the ESET scan.

Set ESET to detect Potentially Unwanted Applications.
Click Start and let ESET remove all that it finds.

The log files can be found here.
C:\Program Files\ESET\EsetOnlineScanner\log.txt
 
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