I keep getting a pop-up window, which always pops up twice and after the second time of closing the pop-up it doesn't come back. Until I shut down or restart my laptop.
pcdrcui.exe - entry point not found
The procedure entry point ??0ManagedThread@pcd@@QEAA@V?$function@$$A6AHAEAVManagedThread@pcd@@@Z@std@@@Z could not be located in the dynamic link library C:\ProgramFiles\Dell\SupportAssist\Asapi.dll
It seems like it started after I went to the Dell website and attempted to scan for updates for my laptop. I can't even remember what downloaded and/or installed, if anything. This happened awhile ago. I've been trying to figure out why my laptop keeps dropping my internet connection (also a new problem). If I disconnect from my network and re-connect I get back on. Some days it happens incessantly, some days not at all. My laptop also seems like it has slowed down. For the internet connection problem I called my ISP and spent an hour or so pinging, trouble-shooting, resetting the router modem. They did tell me that they can see something that represents dropped internet connections and they saw an extremely high number of them.
So, after searching the internet for info, I looked in my directories and Add/Remove Programs for PC Doctor and thought I had it removed. Nope. I tried Revo Uninstaller Pro and seemed like it showed up in there, so I (thought) I uninstalled it. Apparently not. I updated and ran my Malwarebytes, Avast, Ad-aware, Spybot-S&D, ran disk clean-up, disk check. No issues or viruses were detected.
Of note, it seems as though I am also getting an increasing amount of Spam (Viagra pills, hot mommy, as well as the usual for loans, etc.). I don't know if all of this is related or not. At this point I don't know what is related, if anything. I've run all the programs I know of.
Any help is appreciated,
Robyne
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz, Intel64 Family 6 Model 61 Stepping 4
Processor Count: 4
RAM: 8107 Mb
Graphics Card: Intel(R) HD Graphics 5500, 1024 Mb
Hard Drives: C: Total - 466882 MB, Free - 345154 MB;
Motherboard: Dell Inc., 0452C9
Antivirus: Windows Defender, Disabled
pcdrcui.exe - entry point not found
The procedure entry point ??0ManagedThread@pcd@@QEAA@V?$function@$$A6AHAEAVManagedThread@pcd@@@Z@std@@@Z could not be located in the dynamic link library C:\ProgramFiles\Dell\SupportAssist\Asapi.dll
It seems like it started after I went to the Dell website and attempted to scan for updates for my laptop. I can't even remember what downloaded and/or installed, if anything. This happened awhile ago. I've been trying to figure out why my laptop keeps dropping my internet connection (also a new problem). If I disconnect from my network and re-connect I get back on. Some days it happens incessantly, some days not at all. My laptop also seems like it has slowed down. For the internet connection problem I called my ISP and spent an hour or so pinging, trouble-shooting, resetting the router modem. They did tell me that they can see something that represents dropped internet connections and they saw an extremely high number of them.
So, after searching the internet for info, I looked in my directories and Add/Remove Programs for PC Doctor and thought I had it removed. Nope. I tried Revo Uninstaller Pro and seemed like it showed up in there, so I (thought) I uninstalled it. Apparently not. I updated and ran my Malwarebytes, Avast, Ad-aware, Spybot-S&D, ran disk clean-up, disk check. No issues or viruses were detected.
Of note, it seems as though I am also getting an increasing amount of Spam (Viagra pills, hot mommy, as well as the usual for loans, etc.). I don't know if all of this is related or not. At this point I don't know what is related, if anything. I've run all the programs I know of.
Any help is appreciated,
Robyne
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz, Intel64 Family 6 Model 61 Stepping 4
Processor Count: 4
RAM: 8107 Mb
Graphics Card: Intel(R) HD Graphics 5500, 1024 Mb
Hard Drives: C: Total - 466882 MB, Free - 345154 MB;
Motherboard: Dell Inc., 0452C9
Antivirus: Windows Defender, Disabled