Hello, since Saturday, my wired connection has been having serious issues. After several minutes I repeatedly lose and regain connection, and it gradually worsens until I am more disconnected than I am connected, making it near impossible to browse the web. It seems to mainly disconnect when I'm actually actively using the internet. I've had both the laptop and the modem for a while, no major changes there in updates or anything like that.
I have obviously rebooted both my laptop and the modem several times, unplugged and replugged everything. I can connect to the modem via WiFi, so it doesn't seem to be a direct compatibility issue between the two. Other computers in my house can connect to the modem via wire no problem, so it doesn't look like it's the modem Ethernet connection either. I've tried three separate wires, none solve the issue, so not that either. I tried connecting to a friend's modem via cable, which posed no issues, so it's not the port itself that is damaged. I have reinstalled the network adapter driver software (Realtek PCIe GBE Family Controller 10.2.703.2015), to no avail.
I have an ASUS R752L laptop, and a Proximus b-box 3 modem. I ordered a USB-Ethernet adapter when I thought it might be the port, so I'll see if that works when it arrives, but I doubt it. Any help at all would be very much appreciated!
I have obviously rebooted both my laptop and the modem several times, unplugged and replugged everything. I can connect to the modem via WiFi, so it doesn't seem to be a direct compatibility issue between the two. Other computers in my house can connect to the modem via wire no problem, so it doesn't look like it's the modem Ethernet connection either. I've tried three separate wires, none solve the issue, so not that either. I tried connecting to a friend's modem via cable, which posed no issues, so it's not the port itself that is damaged. I have reinstalled the network adapter driver software (Realtek PCIe GBE Family Controller 10.2.703.2015), to no avail.
I have an ASUS R752L laptop, and a Proximus b-box 3 modem. I ordered a USB-Ethernet adapter when I thought it might be the port, so I'll see if that works when it arrives, but I doubt it. Any help at all would be very much appreciated!
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz, Intel64 Family 6 Model 61 Stepping 4
Processor Count: 4
RAM: 6014 Mb
Graphics Card: Intel(R) HD Graphics 5500, 1024 Mb
Hard Drives: C: 371 GB (220 GB Free); D: 558 GB (480 GB Free);
Motherboard: ASUSTeK COMPUTER INC., X751LJ
Antivirus: Windows Defender, Disabled => I have Avast Free Antivirus, and according to it, it's activated...
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz, Intel64 Family 6 Model 61 Stepping 4
Processor Count: 4
RAM: 6014 Mb
Graphics Card: Intel(R) HD Graphics 5500, 1024 Mb
Hard Drives: C: 371 GB (220 GB Free); D: 558 GB (480 GB Free);
Motherboard: ASUSTeK COMPUTER INC., X751LJ
Antivirus: Windows Defender, Disabled => I have Avast Free Antivirus, and according to it, it's activated...