I've just put together my new computer. Everything was perfect for about a month.
Lately, I've been having an issue where my USBs will intermittently all stop working (happens about once a day). The computer remains fine and after remoting in on my phone to have a poke around in device manager I found it came up with the error attached in the pic.
Also, if i leave the computer on for a few minutes instead of just having it power down, it starts popping up with all sorts of random new usb device prompts.
After checking the back of the case i noticed one of covering pieces from the case where the usb ports are was poking in to a usb port. Naturally, i pulled it out (while the pc was off).
My fear is that the whole back usb board has been ruined by this.
I've tried reinstalling the chipset drivers and changing some usb power setting but yeah, not very optimistic.
which I presume means the I/O plate on the rear of the case.
Is there a chance that this problem arose when you attempted to connect a usb to that port
The error is sometimes caused by a faulty usb device OR by a faulty PORT which then fools device manager into believing that a device is connected this MAY of course in view of what you have posted be the cause in your case, especially when considering the random usb device prompts
In case it is not the actual port and presuming you have no usb devices other than mouse and keyboard connected I recommend you follow these steps
1.
Press Win+R, type Control Panel and hit Enter.
Click on Power Options and select Choose what the power buttons do in left pane.
Click on Change settings that are correctly unavailable.
Under Shutdown settings, uncheck the box next to Turn on fast startup (recommended). Then click on Save changes button.
Check if it still appears and indeed if there are still the random prompts
2. If the above does not achieve anything
Use Hardware and Devices troubleshooter
Press Win+R, type Control Panel and hit Enter.
Inside Control Panel in the search box type troubleshooter and select Troubleshooting.
After that select Configure a device under Hardware and Sound and follow on screen instruction.
Click on Apply this fix if any problem is found.
IF NO GOOD still go to 3
3.
Try to Uninstall USB Drivers
Open Device Manager (Right Click on Windows Logo and Click Device Manager).
Now find and expand Universal Serial Bus controllers. Now right click on USB drivers and click Uninstall. Do for all USB drivers one by one.
Restart your PC then Windows will reinstall the device automatically.
If all fails you may I think presume it is port damage - although as I said without some attendant action it is difficult to imagine how a tab of the I/O plate in a usb port - causes no problems for a whole month
It has never happened whilst booting (if that's what you're referring to when you say "start - booting").
Also, strangely enough it has never occured while i am gaming. This is most likely a coencidence i would imagine.
Yes that is what I mean - the principle is that fast start does not sometime allow sufficient time for some drivers to load
The other fixes do not of course take effect until a reboot
However lets wait and see what happens
Before we proceed please answer and clarify my observations and questions in my first reply
Are you saying that
I've just put together my new computer. Everything was perfect for about a month.
all was perfect despite the
i noticed one of covering pieces from the case where the usb ports are was poking in to a usb port.
which I presume means the I/O plate on the rear of the case.
Is there a chance that this problem arose when you attempted to connect a usb to that port
The error is sometimes caused by a faulty usb device OR by a faulty PORT which then fools device manager into believing that a device is connected this MAY of course in view of what you have posted be the cause in your case, especially when considering the random usb device prompts
In case it is not the actual port and presuming you have no usb devices other than mouse and keyboard connected I recommend you follow these steps
So are we to presume that the I/O plate tab was always incorrectly positioned.
Is there a chance that this error occurred AFTER attempting to connect a device to that port
If that is the case I feel sure you would be aware of the resistance when you tried to so connect
Shut down
disconnect all except keyboard and mouse
reboot
See if error still occurs
If it does not
reconnect ONE item at a time and see if error returns
If you need the audio use external speakers
Hi there.
I didn't get a chance to do any of the above because:
After 2 days of no issues, the problem occured again so i decided to unplug a few USB devices and replug them to see if it would change anything. No difference.
I restarted my computer to find that my OS hard drive couldn't be detected after the problem occured again.
I then unplugged my secondary hard drives, reseated my cmos battery, reseated all my sata power and data cables for my hard drives and turned it back on. Nothing happened..The cpu fan spins for 1-3 seconds and the computer no longer starts...
I've now taken the mobo out of the case and have it running ontop of a shoe box as to make sure none of the risers are shorting the board. No luck still.
Computer doesn't start and fan spins up. I'm guessing it would be far too coencidental for this to be my PSU and that my MOBO has just died...
Yes, I'm using integrated graphics to make sure the GPU isn't causing the issue.
I haven't had my I/O plate connected since the computer decided not to boot as this isn't necessary for post.
Yes, the display cable (DVI) is plugged into the onboard graphics.
No beep codes are heard and I have plugged in the mono mobo speaker.
I'm unable to test my CPU in another mobo although I have checked that all the pins are clean, straight, undamaged and that the thermal paste was nicely spread out and not too thick.
I'm unable to test my mobo with another power supply also.
I'm guessing I'll need to send this motherboard off for testing
It was my mistake for the poor wording
I would think it worthwhile if you have a local computer shop - rather than one of the giant multiples - taking the PSU for testing providing they have he means for a proper test for voltage under load - they should do or they can put it in their testing system
The VS series is of course the entry level of power supply and I would certainly think it worthwhile having it tested
If you wish you could start here http://www.corsair.com/en-gb/vs-seriestm-vs550-550-watt-power-supply
connect fan and then paperclip test if fan stops running PSU is faulty
FAQS and support - PSU paperclip test on that link above
Yeah, just got it tested at the local computer store here and inspected the tester they were using. Had the full 20 (or 22 pin, i can't remember) thing that would plug right into my mother board and they said it was fine.
Looks like by process of elimination we're looking at a mobo failure although I've looked at the mobo very closely and can't smell any burning, see any buldging capacitors or anything like that.
Ok. I've just tried again to get it to start outside it's case and it did!!!
I don't understand this. The only thing that happened was the PSU was taken entirely out of the case and tested...
I've now put it back in the case and it no longer works so i guess this is an earthing issue...or an intermittently faulty mobo? Although it seems to coencidental to be that since the problem starting occuring as soon as i put the mobo back into the case.
I am confused it is likely me that misread something. I thought you said
I've now taken the mobo out of the case and have it running ontop of a shoe box as to make sure none of the risers are shorting the board. No luck still.
I've now put it back in the case and it no longer works so i guess this is an earthing issue...or an intermittently faulty mobo? Although it seems to coencidental to be that since the problem starting occuring as soon as i put the mobo back into the case
No problems.
So yes, the motherboard originally did not work at all whilst everything was removed from the case.
I then took it to a store to get it tested, took it back to my place and then it worked outside of the case so i decide to put cardboard on the back of the motherboard and now IT'S WORKING!
Clearly it was an earthing issue although I have no idea why it didn't work outside of the case the first time before I took it to the shop for testing...
I had 1 screw attached to the top left hand corner of the the motherboard screwed into the riser in the case.
The rest of the motherboard was sitting on the risers, but not screwed in.
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