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Cannot launch Origin after installing

2K views 20 replies 2 participants last post by  lochlomonder 
#1 ·
I have noticed this is a common problem but I have tried every solution that seemed to work for others and I get the same error every time. This is what I found, i'm not sure if it helps but if anyone knows how to help that would be great!
Source
Origin

Summary
Stopped working

Date
‎2/‎12/‎2019 3:38 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\Origin\Origin.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Origin.exe
Application Version: 10.5.34.21025
Application Timestamp: 5c48b51f
Fault Module Name: MSVCP140.dll
Fault Module Version: 14.10.25008.0
Fault Module Timestamp: 589abc84
Exception Code: c0000096
Exception Offset: 000317b6
OS Version: 10.0.17763.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 2beb
Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3: b38f
Additional Information 4: b38febb1c684361b01a1413f070c154b

Extra information about the problem
Bucket ID: e4073a220fe68df61ec5c30b57348255 (2217392845024952917)
 
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#3 ·
Here are the results and I downloaded the Windows package although it did not seem to help
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: AMD FX(tm)-8320 Eight-Core Processor, AMD64 Family 21 Model 2 Stepping 0
Processor Count: 8
RAM: 16332 Mb
Graphics Card: NVIDIA GeForce GTX 1070, -1 Mb
Hard Drives: C: 1861 GB (725 GB Free);
Motherboard: MSI, 970A-G43 (MS-7693)
Antivirus: Windows Defender, Disabled
 
#7 ·
I did this and I still have the issue. I have noticed in task manager when I attempt to launch it that it says suspended next to it before going away along with something called "WerFault.exe Windows Problem Reporting (32 bit)" These both end within seconds after trying to launch Origin.
Here is a picture of my task manager if this helps https://cdn.discordapp.com/attachments/329764643612655616/544225189970575360/unknown.png
Also thank you for spending the time to help me I really appreciate it.
 
#13 ·
Okay, let's look at other avenues here. Instances of the DLL in question may exist in C:\Windows\System 32 and/or C:\Windows\SysWOW64. Can you check to ensure the file is in one or both of these locations?

Also, I would recommend opening a command line with Administrator privileges and then running sfc / scannow. Once that's finished, run DISM /Online /Cleanup-Image /CheckHealth and then reboot the PC.
 
#18 ·
Okay, I see you have the x86 and x64 versions of the 2015 package, so that's good. Click on them one at a time, choose Change, and then Repair. Reboot when prompted. If not prompted, ensure you still reboot.

Once that's done, do the same for the Microsoft XNA Framework package. Again, rebooting after completion.
 
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