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Help Needed about Add-Ons (Moved from Windows 8 forum)
Hi. I keep getting these mini adverts popping up from a site called www19.tuneloud.xyz and I can't seem to get rid of them even though I went into browser add-ons and put the website addressed in as blocked. Any help appreciated, thanks
Welcome to the Tech Support Guy malware removal forum.
I'm iMacg3 and will be helping you.
Please keep the following information in mind before we begin:
Do not run any fixes or tools on your system unless I request that you do so.
Please read all instructions carefully, and complete them in the order listed.
If your computer seems to start working normally, please don't abandon the topic. Just because your computer doesn't seem to have a problem doesn't mean that it isn't infected.
If you have pirated or illegal software on your computer, uninstall it now before proceeding.
If you have questions about anything during the cleanup, please ask.
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Please take a screenshot of the pop-ups, and attach it to your reply.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Right-click FRST/FRST64 and select Run as administrator. (Windows XP users double-click on the file).
If you receive a SmartScreen alert, click More Info, then Run Anyway.
When the tool opens, click Yes to the disclaimer.
Press the Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Attach it to your reply.
The tool will also produce another log (Addition.txt ). Please attach this, along with FRST.txt, to your reply.
Welcome to the Tech Support Guy malware removal forum.
I'm iMacg3 and will be helping you.
Please keep the following information in mind before we begin:
Do not run any fixes or tools on your system unless I request that you do so.
Please read all instructions carefully, and complete them in the order listed.
If your computer seems to start working normally, please don't abandon the topic. Just because your computer doesn't seem to have a problem doesn't mean that it isn't infected.
If you have pirated or illegal software on your computer, uninstall it now before proceeding.
If you have questions about anything during the cleanup, please ask.
--------------------
Please take a screenshot of the pop-ups, and attach it to your reply.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Right-click FRST/FRST64 and select Run as administrator. (Windows XP users double-click on the file).
If you receive a SmartScreen alert, click More Info, then Run Anyway.
When the tool opens, click Yes to the disclaimer.
Press the Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Attach it to your reply.
The tool will also produce another log (Addition.txt ). Please attach this, along with FRST.txt, to your reply.
Follow the steps in the uninstaller to remove the program.
If you do not use these programs, I suggest you remove them as well:
AVG PC TuneUp (HKLM-x32\...\AVG PC TuneUp) (Version: 16.80.3.38236 - AVG Technologies) AVG Web TuneUp (HKLM-x32\...\AVG Web TuneUp) (Version: 4.3.9.626 - AVG Technologies)
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We need to run a fix with FRST:
Please download the attached fixlist.txt file and save it to the same location as FRST Note: It's important that both files, FRST.exe/FRST64.exe and fixlist.txt are in the same location or the fix will not work NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Run FRST.exe/FRST64.exe and press the Fix button just once and wait
If for some reason the tool needs a restart, please make sure you let the system restart normally, then let the tool complete its run
When finished, FRST will generate a log (Fixlog.txt) in the same location the tool was run, please post it to your reply
I haven't got AVG Secure Search in Extensions, I've got AVG Web tune-up and DZRQueuekeeper. Is it either of them?
I have removed StrongSignal and VideoDownloadConverter
Have followed your instructions (also removed AVG Web tune-up) and am currently running fix on the recovery tool, will post results as attachment as soon as tool has finished running
it has been running a long time now (nearly 3 hours)
If it is still running, stop/close the program.
There should be a file called Fixlog.txt saved to the same location as FRST64.exe - copy and paste its contents into your next reply.
If it is still running, stop/close the program.
There should be a file called Fixlog.txt saved to the same location as FRST64.exe - copy and paste its contents into your next reply.
Can you post a screenshot of the message regarding the Extension?
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Please run the following FRST fix:
Please download the attached fixlist.txt file and save it to the same location as FRST Note: It's important that both files, FRST.exe/FRST64.exe and fixlist.txt are in the same location or the fix will not work NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Run FRST.exe/FRST64.exe and press the Fix button just once and wait
If for some reason the tool needs a restart, please make sure you let the system restart normally, then let the tool complete its run
When finished, FRST will generate a log (Fixlog.txt) in the same location the tool was run, please post it to your reply
Please reboot the computer manually. There should be a file called fixlog.txt saved to the same location as FRST. Open it, and copy and paste its contents into your next reply.
Right-click on FRST/FRST64 and click Run as Administrator
Click on Scan. Once the scan is complete, Notepad will open with the scan logs. (FRST.txt and Addition.txt)
Attach FRST.txt and Addition.txt in your next reply.
After performing the first part of your last message the pop-ups haven't come back.
As for the other part. I couldn't find the file you referred you. It wasn't in downloads and I searched the whole PC with that address and nothing came up in the search engine
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