Tech Support Guy banner
Status
Not open for further replies.

File association conflict with Microsoft Word

1K views 11 replies 4 participants last post by  Cookiegal 
#1 ·
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 7886 Mb
Graphics Card: Intel(R) HD Graphics, -1792 Mb
Hard Drives: C: 249 GB (210 GB Free); D: 200 GB (58 GB Free); E: 1412 GB (1165 GB Free);
Motherboard: ASRock, H61M-DG3/USB3
Antivirus: AVG Antivirus, Disabled

I recently had to complete a complete re-install of Windows on my computer following a hard drive failure. I'm using exactly the same version of such as was on the previous hard drive, and have completed all the necessary Windows Updates in the meantime.

I've been able to recover in an undamaged state virtually all My Documents from the old hard drive, using EaseUS Data Recovery Wizard, that is, photographs, Word doc's, etc.

I've tried to install Microsoft Office, again using exactly the same discs and version as with the old hard drive, that is, Office 2000 (sufficient for my purposes), but I seem to be having an issue - possibly file association - thus this posting.

I cannot seem to open the recovered doc's - created with the same version of Office - with Microsoft Word, which only open with WordPad, and appear with masses of gobbledygook. Similarly, when I prepare a new Word document, it initially appears ok on the screen until I close and save it. On trying to re-open the document, again it will only open with WordPad, and again with masses of gobbledygook.

I've tried un-installing Office and re-installing to no avail. When I've tried to employ the relevant compatibility pack it says it doesn't recognise the required version of Office as being on the computer.

I've also attempted, using the 'Associate File Type ... with a Specific Programme' function from the Control Panel, to change the programme type associated with .doc documents from Word Pad to Word, but can't identify Word as an option to change it to, even though I've installed it on the computer.

What is peculiar, as I've said, is it's the same versions of Windows and Office that I used in the build on the last hard drive with no issues.

Many thanks in anticipation of any advice on this one...

Andy
 
See less See more
#5 ·
Did you activate MS Office with the license key after installation?

Please run the MGA Diagnostic Tool and post back the report it creates:
  • Download MGADiag to your desktop.
  • Double-click on MGADiag.exe to launch the program
  • Click "Continue"
  • Ensure that the "Windows" tab is selected (it should be by default).
  • Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard.
  • Paste the MGA Diagnostic Report back here in your next reply.
 
#6 ·
Here it is...

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G
Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc=
Windows Product ID: 00426-OEM-8992662-00173
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {185FEB4A-13B6-4199-BF06-6B0927B06FD5}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.190418-1735
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: N/A, hr=0x80070002
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{185FEB4A-13B6-4199-BF06-6B0927B06FD5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKM6G</PKey><PID>00426-OEM-8992662-00173</PID><PIDType>2</PIDType><SID>S-1-5-21-3241232831-1107420673-2356487649</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.00</Version><SMBIOSVersion major="2" minor="7"/><Date>20120920000000.000000+000</Date></BIOS><HWID>6F693A07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600173-02-2057-7601.0000-0822019
Installation ID: 021855025976868296623513665943462245072130710393467301
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: VKM6G
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 19/05/2019 10:03:07

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:23:2019 21:41
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAQABAAAAAQABAAEAln0mUZa98D0MgUhWsvsiEtBQlmM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
SSDT Intel_ AoacTabl
AAFT ALASKA OEMAAFT
SSDT Intel_ AoacTabl
SSDT Intel_ AoacTabl
SSDT Intel_ AoacTabl
BGRT ALASKA A M I
SLIC _ASUS_ Notebook
 
#9 ·
Unfortunately for you the license key is from an Acer and therefore cannot be used on this machine which means it's not genuine. As such, we cannot assist with installing anything on this computer until you make it genuine by purchasing a valid key and changing it.
 
Status
Not open for further replies.
You have insufficient privileges to reply here.
Top