Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-3570 CPU @ 3.40GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 8136 Mb
Graphics Card: NVIDIA GeForce GT 610, -2048 Mb
Hard Drives: C: 465 GB (261 GB Free);
Motherboard: Gigabyte Technology Co., Ltd., B75M-D3H
Antivirus: Microsoft Security Essentials, Enabled and Updated
For the last week or so, I have two computers which on occasion, continue to show Word, Excel or Access running in task Manager after the program has been closed via closing the X on a word doc, excel or access file. This does not happen every time - but it does happen at least once a day. Once it happens, if another word document is opened and closed, then there will be two instances of word running in processes - not in the application pane, but on the processes tab and it seems to be hogging a lot of RAM. The process can be ended either by using "End process" or simply logging out and back in again to the user account.
I first came across it when trying to back up an outlook pst file - it said it was in use by another program, and then I found although Outlook was closed, Word was running in task manager. There was no reason for it to be running that was obvious (not tied to any other program). It seems to be a memory leak where it just stays in there after being closed....except that it is happening on both computers, (seems strange), and it started a couple of days on one before the other.
I checked for add ins and in word they were all marked as inactive, but most to load at startup.
This is what I have:
There are no COM add ins.
Listed as Inactive:
Actions pane Schema for add-ins
Date (XML)
Instant messaging contacts (English)
Measurement converter
Microsoft Actions Pane 3
Telephone Number (XML)
Time (XML)
When I go to the XML schemas tab, the only thing on it is Actions pane Schema for add-ins... but there does not seem to be a way to remove or disable it. The others are all on the Actions tab, but again there is only an option to enable them, not remove. None of them are ticked.
I also tried looking when running as administrator because I found with Outlook that I had to do this to remove add-ins.
I have Office up-to-date (just updated yesterday) and I have also tried a repair.
Any ideas?
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-3570 CPU @ 3.40GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 8136 Mb
Graphics Card: NVIDIA GeForce GT 610, -2048 Mb
Hard Drives: C: 465 GB (261 GB Free);
Motherboard: Gigabyte Technology Co., Ltd., B75M-D3H
Antivirus: Microsoft Security Essentials, Enabled and Updated
For the last week or so, I have two computers which on occasion, continue to show Word, Excel or Access running in task Manager after the program has been closed via closing the X on a word doc, excel or access file. This does not happen every time - but it does happen at least once a day. Once it happens, if another word document is opened and closed, then there will be two instances of word running in processes - not in the application pane, but on the processes tab and it seems to be hogging a lot of RAM. The process can be ended either by using "End process" or simply logging out and back in again to the user account.
I first came across it when trying to back up an outlook pst file - it said it was in use by another program, and then I found although Outlook was closed, Word was running in task manager. There was no reason for it to be running that was obvious (not tied to any other program). It seems to be a memory leak where it just stays in there after being closed....except that it is happening on both computers, (seems strange), and it started a couple of days on one before the other.
I checked for add ins and in word they were all marked as inactive, but most to load at startup.
This is what I have:
There are no COM add ins.
Listed as Inactive:
Actions pane Schema for add-ins
Date (XML)
Instant messaging contacts (English)
Measurement converter
Microsoft Actions Pane 3
Telephone Number (XML)
Time (XML)
When I go to the XML schemas tab, the only thing on it is Actions pane Schema for add-ins... but there does not seem to be a way to remove or disable it. The others are all on the Actions tab, but again there is only an option to enable them, not remove. None of them are ticked.
I also tried looking when running as administrator because I found with Outlook that I had to do this to remove add-ins.
I have Office up-to-date (just updated yesterday) and I have also tried a repair.
Any ideas?