Hello,
I'm having 2 different BSOD that seem to casually occur during my time on the pc. One is system_service_exception and the other one is irql_not_less_or_equal.
It only happens when I play gta5 or use adobe premiere.
I tried uninstalling malwarebytes; use some commands on cmd (scannow and restore health but no integrity issues were found, also check disk); I tried running some stress tests for my hardware and no problems were found there so I guess it's my software; I've updated my drivers.
I still didn't try restoring windows deleting all my files, I would like to determine if it's possible to solve the issue without doing that.
I don't have any dump files cause everytime the bsod happens it remains at 0%.
I don't have defrag programs or ccleaner and stuff like that, I only have kaspersky (which I recently installed, the bsod were happening way before that).
I noticed that it has fixed the crash issue in Adobe Premier
Whether your crash is caused by another driver you have for the 2080, I have no way of knowing until we can get a dump when I can then analyse it for you.
If you do not have that driver I recommend you install it.
I do notice that the driver has a possibility of screen flickering on GTA
I am signing off now I am in UK
I will check when I return Sunday evening and if you have replied and still need help we will look at your dump settings to see if we can ensure we have a dump next time it blue screens
so the last bsod I got was a irql not less or equal, I checked my drivers and I've updated the ethernet driver and the monitor driver.
The driver you have linked is the same I have installed now (the most recent one I presume).
I'm willing to check the dump settings so that if a bsod happens again we have the dump file.
The H drive is being used only as backup, I don't use the files in there.
Cheers and thanks
PS: The bsods have been happening for quite some time now, and during this time nvidia has released numerous drivers, so I don't know if the driver is the issue here. With each updated driver the bsod continued to happen so it seems it's unrelated to that but what do I know.
3. I have a suspicion that the cause may not in fact be the Nvidia driver or indeed the Adobe itself
I suspect it may be Kaspersky and was Malwarebytes when you were running
Can you reinstall Kaspersky if you uninstall it and it proves not to be the problem
Shut down on full shutdown
that is
Open Start menu, select Power button.
Step 2: Press and hold the Shift key on keyboard, while clicking on Shut down, and then release the Shift key to perform a full shutdown.
Then run the Kaspersky tool
CAUTION
License information. Make sure you have the activation code or license key saved before using the tool. We recommend connecting the application to your My Kaspersky account, where your license information will be saved. See this article for instructions.
1) Gta 5 doesn't show any flickering or any other graphic issue.
2) My adobe program is up to date.
3) I've uninstalled malwarebytes like you have stated.
4) I've also created a My Kaspersky account and checked that it has the license key saved in there. Is that sufficient to avoid to have to purchase a new key if I uninstall Kaspersky?
5) final question before I uninstall Kaspersky: since I won't have any antivirus on my system should I take some precautions when using the web to avoid to be infected with a virus? I believe Windows Defender is not that efficient.
6) If indeed Kaspersky is the culprit, then which antivirus program should I install?
I've also created a My Kaspersky account and checked that it has the license key saved in there
Is that sufficient to avoid to have to purchase a new key if I uninstall Kaspersky?
Ok I will uninstall kaspersky if i get another bsod, then report back.
Btw, you were talking about dump file settings, is there a way to have a dump file next time bsod happens (if ever)?
So i got another bsod during GTA 5 gameplay (as you can see it only happens when i play gta 5 or use adobe premiere, when i play other games like heroes of the storm or two point hospital nothing happens, so it might be a hardware issue), I've used the windows memory diagnostic tool and the checkdisk option again and everything was fine, i've updated ALL drivers and it still happened, all of this makes me think it's a hardware issue, even if I've tried some stress tests with intel burn test and everything was fine alongside 3dmark.
I will awai for your guide to look at the dump files, if that doesn't work then I will be forced to reset windows and start from scratch installing each program at a time and using it for a bit to see what is the cause
ignore the Nvidia aspect but follow the procedure to set at small memory dump
2. Go here https://www.bleepingcomputer.com/download/minitoolbox/
download Mini toolbox
save to desktop
right click on icon click run as admin
Click to check last 10 event viewer and installed programs
click GO
open txt file on desktop
select all
copy and paste to reply please
copy and paste it to here please NOT on an attachment
I cannot read Italian please run the event viewer part through a translator and copy and paste to here
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version: - Microsoft)
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0015-0410-0000-0000000FF1CE}_PROPLUS_{7F40286D-09A7-4DC0-A2A4-AA18D026D369}) (Version: - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0016-0410-0000-0000000FF1CE}_PROPLUS_{7F40286D-09A7-4DC0-A2A4-AA18D026D369}) (Version: - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0018-0410-0000-0000000FF1CE}_PROPLUS_{7F40286D-09A7-4DC0-A2A4-AA18D026D369}) (Version: - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0019-0410-0000-0000000FF1CE}_PROPLUS_{7F40286D-09A7-4DC0-A2A4-AA18D026D369}) (Version: - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-001A-0410-0000-0000000FF1CE}_PROPLUS_{7F40286D-09A7-4DC0-A2A4-AA18D026D369}) (Version: - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-001B-0410-0000-0000000FF1CE}_PROPLUS_{7F40286D-09A7-4DC0-A2A4-AA18D026D369}) (Version: - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-001F-0410-0000-0000000FF1CE}_PROPLUS_{A23BFC95-4A73-410F-9248-4C2B48E38C49}) (Version: - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_PROPLUS_{664655D8-B9BB-455D-8A58-7EAF7B0B2862}) (Version: - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-002A-0410-1000-0000000FF1CE}_PROPLUS_{C0C7E58F-D0A1-4102-855B-0B7AA2E8F1C1}) (Version: - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0044-0410-0000-0000000FF1CE}_PROPLUS_{7F40286D-09A7-4DC0-A2A4-AA18D026D369}) (Version: - Microsoft) Hidden
2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-006E-0410-0000-0000000FF1CE}_PROPLUS_{C0C7E58F-D0A1-4102-855B-0B7AA2E8F1C1}) (Version: - Microsoft) Hidden
Microsoft Office Professional Plus 2007 (HKLM-x32\...\PROPLUS) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 19.086.0502.0006 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660 (HKLM-x32\...\{ef6b00ec-13e1-4c25-9064-b2f383cb8412}) (Version: 12.0.40660.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660 (HKLM-x32\...\{61087a79-ac85-455c-934d-1fa22cc64f36}) (Version: 12.0.40660.0 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.21.27702 (HKLM-x32\...\{f4220b74-9edd-4ded-bc8b-0342c1e164d8}) (Version: 14.21.27702.2 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.21.27702 (HKLM-x32\...\{49697869-be8e-427d-81a0-c334d1d14950}) (Version: 14.21.27702.2 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 4.0 Refresh (HKLM-x32\...\{D69C8EDE-BBC5-436B-8E0E-C5A6D311CF4F}) (Version: 4.0.30901.0 - Microsoft Corporation)
I've done number 1. I suppose I have to wait for a new bsod to happen so that I can check the minidump right? Do I have to copy paste that ''NotMyFault64.exe'' program Nvidia tells me to? Or just create a minidump and stop there?
In regards to number 2, my file is in italian. If you need a translation I can do that. Below you can find the txt file you asked. Thanks.
PS: I have not used Adobe Premiere for almost a week, I've only played Gta5 and some other games during this time.
Description: The program GTA5.exe version 1.0.1604.1 doesn't interact anymore with Windows and it has been closed. To see if there is additional information on the issue, verifiy the chronology of the issue in Security and maintenance in the control panel.
ID process: 278
Start time: 01d530ea22ded458
End time: 4294967295
Application location: E:\GAMES\Steam\steamapps\common\Grand Theft Auto V\GTA5.exe
ID reporting: c4e61b51-2221-46d7-85b0-18207e39e993
Complete name of the package that has generated the error:
ID application related to the package that has generated the error:
Description: specific settings of the applicationLocalActivation{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}{15C20B67-12E7-4BB6-92BB-7AFF07997402}DESKTOP-7PR63JHRobinS-1-5-21-2387782771-3780955733-1496603611-1001LocalHost (through LRPC)Not availableNot available
Description: specific settings of the applicationLocalActivation{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}{15C20B67-12E7-4BB6-92BB-7AFF07997402}DESKTOP-7PR63JHRobinS-1-5-21-2387782771-3780955733-1496603611-1001LocalHost (through LRPC)Not availableNot available
Description: specific settings of the applicationLocalActivation{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}{15C20B67-12E7-4BB6-92BB-7AFF07997402}DESKTOP-7PR63JHRobinS-1-5-21-2387782771-3780955733-1496603611-1001LocalHost (through LRPC)Not availableNot available
Description: specific settings of the applicationLocalActivation{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}{15C20B67-12E7-4BB6-92BB-7AFF07997402}DESKTOP-7PR63JHRobinS-1-5-21-2387782771-3780955733-1496603611-1001LocalHost (through LRPC)Not availableNot available
Description: specific settings of the applicationLocalActivation{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}{15C20B67-12E7-4BB6-92BB-7AFF07997402}DESKTOP-7PR63JHRobinS-1-5-21-2387782771-3780955733-1496603611-1001LocalHost (through LRPC)Not availableNot available
Description: specific settings of the applicationLocalActivation{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}{15C20B67-12E7-4BB6-92BB-7AFF07997402}DESKTOP-7PR63JHRobinS-1-5-21-2387782771-3780955733-1496603611-1001LocalHost (through LRPC)Not availableNot available
Description: specific settings of the applicationLocalActivation{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}{15C20B67-12E7-4BB6-92BB-7AFF07997402}DESKTOP-7PR63JHRobinS-1-5-21-2387782771-3780955733-1496603611-1001LocalHost (through LRPC)Not availableNot available
Microsoft Office Sessions:
=========================
CodeIntegrity Errors:
===================================
Date: 2019-07-03 19:57:57.836
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
Date: 2019-07-03 19:57:57.835
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.
Date: 2019-07-03 19:57:11.809
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements.
Date: 2019-07-03 19:57:11.809
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements.
Date: 2019-07-03 19:57:11.808
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements.
Date: 2019-07-03 19:57:11.807
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements.
Date: 2019-07-03 19:57:11.792
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements.
Date: 2019-07-03 19:57:11.791
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements.
Date: 2019-07-03 19:57:11.543
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements.
Date: 2019-07-03 19:57:11.541
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements.
Ragehook is a plugin used to play gta 5 with some mods (modifications made by third party users). I believe the Ragehook crashes are unrelated to the bsods because the recent 2 bsods happened when I was playing GTA 5 without Ragehook, like any standard game. The crashes of Ragehook are related to errors in the mods I have installed, but I correct them and then it works, so again i don't think Ragehook is related to the bsods.
I've uninstalled iTunes and Bonjour, if the bsods continue to happen then I believe it's time to reset the system.
So I take it you have had another crash
Windows
Minidumps
open the folder
right click the dump file
hold mouse on send to
choose compressed file on desktop
then attach using the upload a file button on your reply
No i actually didn't have any crashes but it's too early to say that the issue has disappeared so I was just asking. Will do if a bsod happens again thanks
Wondered how it was doing, are you still crash free
Status
Not open for further replies.
You have insufficient privileges to reply here.
Related Threads
?
?
?
?
?
Tech Support Guy
9.9M posts
859.7K members
Since 1998
A forum community dedicated to tech experts and enthusiasts. Come join the discussion about articles, computer security, Mac, Microsoft, Linux, hardware, networking, gaming, reviews, accessories, and more!