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BSOD (2 different blue screens)

2K views 50 replies 2 participants last post by  RobMM3 
#1 ·
Hello,
I'm having 2 different BSOD that seem to casually occur during my time on the pc. One is system_service_exception and the other one is irql_not_less_or_equal.

It only happens when I play gta5 or use adobe premiere.

I tried uninstalling malwarebytes; use some commands on cmd (scannow and restore health but no integrity issues were found, also check disk); I tried running some stress tests for my hardware and no problems were found there so I guess it's my software; I've updated my drivers.

I still didn't try restoring windows deleting all my files, I would like to determine if it's possible to solve the issue without doing that.

I don't have any dump files cause everytime the bsod happens it remains at 0%.

I don't have defrag programs or ccleaner and stuff like that, I only have kaspersky (which I recently installed, the bsod were happening way before that).
 
#2 ·
#3 ·
only had malwarebytes premium before that.


Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz, Intel64 Family 6 Model 158 Stepping 12
Processor Count: 16
RAM: 32686 Mb
Graphics Card: NVIDIA GeForce RTX 2080 Ti, -1 Mb
Hard Drives: C: 930 GB (832 GB Free); D: 1863 GB (1086 GB Free); E: 1862 GB (1010 GB Free); G: 931 GB (120 GB Free); H: 1863 GB (37 GB Free);
Motherboard: ASUSTeK COMPUTER INC., ROG MAXIMUS XI HERO
Antivirus: Windows Defender, Disabled
 
#4 ·
What is the drive lettered H with only 37GB of free space
 
#6 ·
What is on the drive please - data in use or backups only
 
#7 ·
Do you have this driver installed
http://uk.download.nvidia.com/Windows/430.86/430.86-win10-win8-win7-release-notes.pdf

I noticed that it has fixed the crash issue in Adobe Premier
Whether your crash is caused by another driver you have for the 2080, I have no way of knowing until we can get a dump when I can then analyse it for you.
If you do not have that driver I recommend you install it.

I do notice that the driver has a possibility of screen flickering on GTA

I am signing off now I am in UK
I will check when I return Sunday evening and if you have replied and still need help we will look at your dump settings to see if we can ensure we have a dump next time it blue screens
 
#8 · (Edited)
so the last bsod I got was a irql not less or equal, I checked my drivers and I've updated the ethernet driver and the monitor driver.
The driver you have linked is the same I have installed now (the most recent one I presume).

I'm willing to check the dump settings so that if a bsod happens again we have the dump file.

The H drive is being used only as backup, I don't use the files in there.

Cheers and thanks

PS: The bsods have been happening for quite some time now, and during this time nvidia has released numerous drivers, so I don't know if the driver is the issue here. With each updated driver the bsod continued to happen so it seems it's unrelated to that but what do I know.
 
#9 · (Edited)
1. Re GTA5 on that driver I do not know if you have read the notes I sent from Nvidia

[Grand Theft Auto V]: Brief flickering/corruption occurs in the game when MSAA is used. [2583604]
Check if it is any different when using FXAA

2. Re Adobe Premier again on the notes it says
FIXED issues
[Adobe Premier Pro]: The application may crash or experience TDR events on some systems. [2557111]
Is Adobe Premier up to date

3. I have a suspicion that the cause may not in fact be the Nvidia driver or indeed the Adobe itself
I suspect it may be Kaspersky and was Malwarebytes when you were running
Can you reinstall Kaspersky if you uninstall it and it proves not to be the problem

If so I recommend you do the following
1. Run Malwarebytes clean to get rid of anything left from that installation
https://support.malwarebytes.com/docs/DOC-2674

Not of course after removal continuing to reinstall

2. Uninstall Kaspersky from settings
https://support.microsoft.com/en-gb/help/4028054/windows-10-repair-or-remove-programs

Shut down on full shutdown
that is
Open Start menu, select Power button.

Step 2: Press and hold the Shift key on keyboard, while clicking on Shut down, and then release the Shift key to perform a full shutdown.

Then run the Kaspersky tool
CAUTION
License information. Make sure you have the activation code or license key saved before using the tool. We recommend connecting the application to your My Kaspersky account, where your license information will be saved. See this article for instructions.

https://support.kaspersky.com/common/uninstall/1464#block2

then reboot again, check that Windows Defender is activated and running, it should do that automatically

TEST to see if it still crashes

If I am wrong you can of course reinstall Kaspersky

 
#10 ·
1) Gta 5 doesn't show any flickering or any other graphic issue.
2) My adobe program is up to date.
3) I've uninstalled malwarebytes like you have stated.
4) I've also created a My Kaspersky account and checked that it has the license key saved in there. Is that sufficient to avoid to have to purchase a new key if I uninstall Kaspersky?
5) final question before I uninstall Kaspersky: since I won't have any antivirus on my system should I take some precautions when using the web to avoid to be infected with a virus? I believe Windows Defender is not that efficient.
6) If indeed Kaspersky is the culprit, then which antivirus program should I install?
 
#11 ·
Windows Defender is OK sufficient and its most advantageous point is that is 100% compatible with 10 100% of the time
There was a lot of publicity most of it incorrect about the inefficiencies of Defender
It now ranks highly as you can see here
https://www.av-test.org/en/antiviru...-2019/microsoft-windows-defender-4.18-191415/

Re
I've also created a My Kaspersky account and checked that it has the license key saved in there
Is that sufficient to avoid to have to purchase a new key if I uninstall Kaspersky?
Well it says so on their website, but I could not provide a 100% guarantee to you
 
#13 ·
Cheers let me know as you said and if it is not that we can look at dump setting
 
#16 ·
Cheers if it does not we will set the dump files to ensure we get one and have a look at event viewer
 
#17 ·
So i got another bsod during GTA 5 gameplay (as you can see it only happens when i play gta 5 or use adobe premiere, when i play other games like heroes of the storm or two point hospital nothing happens, so it might be a hardware issue), I've used the windows memory diagnostic tool and the checkdisk option again and everything was fine, i've updated ALL drivers and it still happened, all of this makes me think it's a hardware issue, even if I've tried some stress tests with intel burn test and everything was fine alongside 3dmark.

The bsod was unexpected_kernel_mode_trap
 
#19 ·
1. Go to settings
click on system
then advanced then recovery
set dump as mini dump
as here
checking what it is presently and looking there first to check if indeed you do have a dump for instance in Memory.dump
https://nvidia.custhelp.com/app/ans...~/collecting-a-full-memory-dump-in-windows-10

ignore the Nvidia aspect but follow the procedure to set at small memory dump

2. Go here
https://www.bleepingcomputer.com/download/minitoolbox/
download Mini toolbox
save to desktop
right click on icon click run as admin
Click to check last 10 event viewer and installed programs
click GO
open txt file on desktop
select all
copy and paste to reply please
 
#21 ·
NO as I said
ignore the Nvidia aspect but follow the procedure to set at small memory dump
Re Mini toolbox
open txt file on desktop
select all
copy and paste to reply please
copy and paste it to here please NOT on an attachment
I cannot read Italian please run the event viewer part through a translator and copy and paste to here

https://translate.google.com/#view=home&op=translate&sl=it&tl=en

Copy of mini toolbox installed programs
  1. µTorrent (HKCU\...\uTorrent) (Version: 3.5.5.45271 - BitTorrent Inc.)
  2. 2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0011-0000-0000-0000000FF1CE}_PROPLUS_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version: - Microsoft)
  3. 2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0015-0410-0000-0000000FF1CE}_PROPLUS_{7F40286D-09A7-4DC0-A2A4-AA18D026D369}) (Version: - Microsoft) Hidden
  4. 2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0016-0410-0000-0000000FF1CE}_PROPLUS_{7F40286D-09A7-4DC0-A2A4-AA18D026D369}) (Version: - Microsoft) Hidden
  5. 2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0018-0410-0000-0000000FF1CE}_PROPLUS_{7F40286D-09A7-4DC0-A2A4-AA18D026D369}) (Version: - Microsoft) Hidden
  6. 2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0019-0410-0000-0000000FF1CE}_PROPLUS_{7F40286D-09A7-4DC0-A2A4-AA18D026D369}) (Version: - Microsoft) Hidden
  7. 2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-001A-0410-0000-0000000FF1CE}_PROPLUS_{7F40286D-09A7-4DC0-A2A4-AA18D026D369}) (Version: - Microsoft) Hidden
  8. 2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-001B-0410-0000-0000000FF1CE}_PROPLUS_{7F40286D-09A7-4DC0-A2A4-AA18D026D369}) (Version: - Microsoft) Hidden
  9. 2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-001F-0410-0000-0000000FF1CE}_PROPLUS_{A23BFC95-4A73-410F-9248-4C2B48E38C49}) (Version: - Microsoft) Hidden
  10. 2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_PROPLUS_{664655D8-B9BB-455D-8A58-7EAF7B0B2862}) (Version: - Microsoft) Hidden
  11. 2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-002A-0410-1000-0000000FF1CE}_PROPLUS_{C0C7E58F-D0A1-4102-855B-0B7AA2E8F1C1}) (Version: - Microsoft) Hidden
  12. 2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0044-0410-0000-0000000FF1CE}_PROPLUS_{7F40286D-09A7-4DC0-A2A4-AA18D026D369}) (Version: - Microsoft) Hidden
  13. 2007 Microsoft Office Suite Service Pack 3 (SP3) (HKLM-x32\...\{90120000-006E-0410-0000-0000000FF1CE}_PROPLUS_{C0C7E58F-D0A1-4102-855B-0B7AA2E8F1C1}) (Version: - Microsoft) Hidden
  14. 3DMark (HKLM\...\Steam App 223850) (Version: - UL)
  15. 7-Zip 19.00 (x64) (HKLM\...\7-Zip) (Version: 19.00 - Igor Pavlov)
  16. Adobe After Effects CC 2019 (HKLM-x32\...\AEFT_16_0) (Version: 16.0 - Adobe Systems Incorporated)
  17. Adobe Creative Cloud (HKLM-x32\...\Adobe Creative Cloud) (Version: 4.8.2.476 - Adobe Systems Incorporated)
  18. Adobe Fuse CC (Beta) (HKLM-x32\...\{B57067F9-E97B-46EE-94F5-179373B81A6C}) (Version: 1.0 - Adobe Systems Incorporated)
  19. Aggiornamenti NVIDIA 37.0.0.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 37.0.0.0 - NVIDIA Corporation) Hidden
  20. AI Suite 3 (HKLM-x32\...\{CD36E28B-6023-469A-91E7-049A2874EC13}) (Version: 3.00.51 - ASUSTeK Computer Inc.)
  21. Aplus Text to Speech 2.0.1.5 (HKLM-x32\...\Aplus Text to Speech 2.0.1.5) (Version: - )
  22. Apple Mobile Device Support (HKLM\...\{B5A46811-3612-4DA5-8A5A-E6DED5D7C523}) (Version: 12.2.1.12 - Apple Inc.)
  23. Apple Software Update (HKLM-x32\...\{52D87F32-70E4-4348-8148-C0B9F35B1314}) (Version: 2.3.0.177 - Apple Inc.)
  24. Assassin's Creed Odyssey (HKLM\...\Steam App 812140) (Version: - Ubisoft Quebec)
  25. Audacity 2.3.2 (HKLM-x32\...\Audacity_is1) (Version: 2.3.2 - Audacity Team)
  26. Batman™: Arkham Knight (HKLM\...\Steam App 208650) (Version: - Rocksteady Studios)
  27. Battle.net (HKLM-x32\...\Battle.net) (Version: - Blizzard Entertainment)
  28. Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
  29. Classic Shell (HKLM\...\{383BB30A-B4A7-4666-9A83-22CFA8640097}) (Version: 4.3.0 - IvoSoft)
  30. Core Temp 1.12.1 (HKLM\...\{086D343F-8E78-4AFC-81AC-D6D414AFD8AC}_is1) (Version: 1.12.1 - ALCPU)
  31. CORSAIR iCUE Software (HKLM-x32\...\{58C9C992-F16E-4B9B-8A12-2B39350AF0A1}) (Version: 3.16.56 - Corsair)
  32. Corsair LINK 4 (HKLM-x32\...\{42E978FD-3358-4461-9EA5-9C872979E2EA}) (Version: 4.9.9.3 - Corsair Components, Inc.) Hidden
  33. Corsair LINK 4 (HKLM-x32\...\{ab593f70-89d2-468d-8eb2-ed71ffa0eedb}) (Version: 4.9.9.3 - Corsair Components, Inc.)
  34. CPUID ROG CPU-Z 1.87 (HKLM\...\CPUID ROG CPU-Z_is1) (Version: 1.87 - CPUID, Inc.)
  35. Driver Booster 6 (HKLM-x32\...\Driver Booster_is1) (Version: 6.5.0 - IObit)
  36. Free MP4 Video Converter (HKLM-x32\...\Free MP4 Video Converter_is1) (Version: 5.0.111.215 - Digital Wave Ltd)
  37. Futuremark SystemInfo (HKLM-x32\...\{E192B91F-DD48-42A0-8ECF-03EC75A3780F}) (Version: 5.18.705.0 - Futuremark)
  38. GOG Galaxy (HKLM-x32\...\{7258BA11-600C-430E-A759-27E2C691A335}_is1) (Version: - GOG.com)
  39. Google Chrome (HKLM-x32\...\Google Chrome) (Version: 75.0.3770.100 - Google LLC)
  40. Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.34.11 - Google LLC) Hidden
  41. Grand Theft Auto V (HKLM\...\Steam App 271590) (Version: - Rockstar North)
  42. Heroes of the Storm (HKLM-x32\...\Heroes of the Storm) (Version: - Blizzard Entertainment)
  43. HWiNFO64 Version 6.06 (HKLM\...\HWiNFO64_is1) (Version: 6.06 - Martin Malík - REALiX)
  44. Intel(R) C++ Redistributables on Intel(R) 64 (HKLM-x32\...\{F70BCE36-25F2-4475-A918-6209B3D85BF3}) (Version: 15.0.179 - Intel Corporation)
  45. iTunes (HKLM\...\{4DB45FEA-D624-43C3-B453-9D4F3915F08E}) (Version: 12.9.5.7 - Apple Inc.)
  46. IVONA 2 (HKLM-x32\...\IVONA 2) (Version: 1.6.60 - IVONA Software Sp. z o.o.)
  47. Microsoft Office Professional Plus 2007 (HKLM-x32\...\PROPLUS) (Version: 12.0.6612.1000 - Microsoft Corporation)
  48. Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 19.086.0502.0006 - Microsoft Corporation)
  49. Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
  50. Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
  51. Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
  52. Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
  53. Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
  54. Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
  55. Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
  56. Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
  57. Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
  58. Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
  59. Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
  60. Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
  61. Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660 (HKLM-x32\...\{ef6b00ec-13e1-4c25-9064-b2f383cb8412}) (Version: 12.0.40660.0 - Microsoft Corporation)
  62. Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
  63. Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660 (HKLM-x32\...\{61087a79-ac85-455c-934d-1fa22cc64f36}) (Version: 12.0.40660.0 - Microsoft Corporation)
  64. Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.21.27702 (HKLM-x32\...\{f4220b74-9edd-4ded-bc8b-0342c1e164d8}) (Version: 14.21.27702.2 - Microsoft Corporation)
  65. Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.21.27702 (HKLM-x32\...\{49697869-be8e-427d-81a0-c334d1d14950}) (Version: 14.21.27702.2 - Microsoft Corporation)
  66. Microsoft XNA Framework Redistributable 4.0 Refresh (HKLM-x32\...\{D69C8EDE-BBC5-436B-8E0E-C5A6D311CF4F}) (Version: 4.0.30901.0 - Microsoft Corporation)
  67. MSI Afterburner 4.6.1 (HKLM-x32\...\Afterburner) (Version: 4.6.1 - MSI Co., LTD)
  68. NVAPI Monitor plugin for NvContainer (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvContainer.NvapiMonitor) (Version: 1.15 - NVIDIA Corporation) Hidden
  69. NVIDIA Driver audio HD 1.3.38.16 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.38.16 - NVIDIA Corporation)
  70. NVIDIA Driver grafico 430.86 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 430.86 - NVIDIA Corporation)
  71. NVIDIA GeForce Experience 3.19.0.94 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.19.0.94 - NVIDIA Corporation)
  72. NVIDIA Photoshop Plug-ins 64 bit (HKLM-x32\...\{5E386C5B-CDE7-435A-B5C9-EC73A1B0553A}) (Version: 8.50 - )
  73. NVIDIA PhysX System Software 9.19.0218 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.19.0218 - NVIDIA Corporation)
  74. NVIDIA USBC Driver 1.1.27.831 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_USBC) (Version: 1.1.27.831 - NVIDIA Corporation)
  75. OpenAL (HKLM-x32\...\OpenAL) (Version: - )
  76. OpenIV (HKCU\...\OpenIV) (Version: 3.1.1032 - .black/OpenIV Team)
  77. Origin (HKLM-x32\...\Origin) (Version: 10.5.40.26928 - Electronic Arts, Inc.)
  78. Pacchetto driver Windows - Corsair Components, Inc. (SIUSBXP) USB (07/14/2017 3.3) (HKLM\...\A2206C09905C467F30CB24DCBB49F056D7F0A290) (Version: 07/14/2017 3.3 - Corsair Components, Inc.)
  79. Pannello di controllo NVIDIA 430.86 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.ControlPanel) (Version: 430.86 - NVIDIA Corporation) Hidden
  80. Rise of the Tomb Raider (HKLM\...\Steam App 391220) (Version: - Crystal Dynamics)
  81. RivaTuner Statistics Server 7.2.2 (HKLM-x32\...\RTSS) (Version: 7.2.2 - Unwinder)
  82. ROCCAT Swarm (HKLM-x32\...\{1594022A-AB87-4C5B-A12A-14E4B4D8EAFF}) (Version: 1.93.490 - ROCCAT GmbH) Hidden
  83. ROCCAT Swarm (HKLM-x32\...\InstallShield_{1594022A-AB87-4C5B-A12A-14E4B4D8EAFF}) (Version: 1.93.490 - ROCCAT GmbH)
  84. Rockstar Games Social Club (HKLM-x32\...\Rockstar Games Social Club) (Version: 1.2.4.1 - Rockstar Games)
  85. Saints Row IV (HKLM\...\Steam App 206420) (Version: - Deep Silver Volition)
  86. Saints Row: The Third (HKLM\...\Steam App 55230) (Version: - Volition)
  87. Soundly (HKLM\...\Soundly) (Version: - "Soundly")
  88. Sp5 (HKLM-x32\...\{560F47F7-EB23-44B1-AAFC-667F1CD8FE5C}) (Version: 5.1.4324.0 - Microsoft) Hidden
  89. Sp5Intl (HKLM-x32\...\{FD4B33E1-24AE-4535-AA7B-162B30FB57CD}) (Version: 5.1.4324.0 - Microsoft) Hidden
  90. Sp5TTInt (HKLM-x32\...\{E415C943-37E5-473F-8BAE-043C56734124}) (Version: 5.1.4324.0 - Microsoft) Hidden
  91. SpCommon (HKLM-x32\...\{6C3959C6-943E-44B3-BAAD-570B04B134E5}) (Version: 5.1.4324.0 - Microsoft) Hidden
  92. SpPhones (HKLM-x32\...\{4DFF1415-4C29-44A8-BFD4-2BCE249C4991}) (Version: 6.0.3122.0 - Microsoft) Hidden
  93. Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
  94. Supporto applicazioni Apple (32 bit) (HKLM-x32\...\{C1BCFECF-6EC2-4750-9072-5E2489423F8F}) (Version: 7.5 - Apple Inc.)
  95. Supporto applicazioni Apple (64 bit) (HKLM\...\{B202C7F5-7DE3-4FBF-B259-E70E625F56FC}) (Version: 7.5 - Apple Inc.)
  96. SWAT 4 Gold Edition (HKLM-x32\...\1409964317_is1) (Version: 2.0.0.4 - GOG.com)
  97. Tomb Raider (HKLM\...\Steam App 203160) (Version: - Crystal Dynamics)
  98. Two Point Hospital (HKLM\...\Steam App 535930) (Version: - Two Point Studios)
  99. Uplay (HKLM-x32\...\Uplay) (Version: 88.0 - Ubisoft)
  100. VLC media player (HKLM\...\VLC media player) (Version: 3.0.7 - VideoLAN)
 
#20 ·
I've done number 1. I suppose I have to wait for a new bsod to happen so that I can check the minidump right? Do I have to copy paste that ''NotMyFault64.exe'' program Nvidia tells me to? Or just create a minidump and stop there?

In regards to number 2, my file is in italian. If you need a translation I can do that. Below you can find the txt file you asked. Thanks.
PS: I have not used Adobe Premiere for almost a week, I've only played Gta5 and some other games during this time.

https://pastebin.com/FXzU3E5h
 
#22 ·
Translated from italian:

  1. MiniToolBox by Farbar Version: 17-06-2016
  2. Ran by Robin (administrator) on 03-07-2019 at 20:03:54
  3. Running from "C:\Users\Robin\Desktop"
  4. Microsoft Windows 10 Pro (X64)
  5. Model: System Product Name Manufacturer: System manufacturer
  6. Boot Mode: Normal
  7. ***************************************************************************

  8. ========================= Event log errors: ===============================

  9. Application errors:
  10. ==================
  11. Error: (07/02/2019 07:24:00 PM) (Source: Application Error) (User: )
  12. Description: Name of the application has generated an error: RAGEPluginHook.exe, version: 0.66.1241.15481, timestamp: 0x5cfadf12
  13. Name of module that has generated the error: KERNELBASE.dll, versione: 10.0.17763.475, timestamp: 0x69a188f0
  14. Exception code: 0xe0434352
  15. Offset error 0x0000000000039129
  16. ID process that has generated the error: 0x2bec
  17. Start time of the application that has generated the error: 0xRAGEPluginHook.exe0
  18. Location of the application that has generated the error: RAGEPluginHook.exe1
  19. Location of the module that has generated the error: RAGEPluginHook.exe2
  20. ID reporting: RAGEPluginHook.exe3
  21. Complete name of the package that has generated the error: RAGEPluginHook.exe4
  22. ID application related to the package that has generated the error: RAGEPluginHook.exe5

  23. Error: (07/02/2019 07:24:00 PM) (Source: .NET Runtime) (User: )
  24. Description: Application: RAGEPluginHook.exe
  25. Framework version: v4.0.30319
  26. Description: the process has been terminated due to an unhandled exception.
  27. Information on the exception: System.IO.DirectoryNotFoundException
  28. in System.IO.__Error.WinIOError(Int32, System.String)
  29. in System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean, Boolean)
  30. in System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess, System.IO.FileShare, Int32, System.IO.FileOptions, System.String, Boolean, Boolean, Boolean)
  31. in System.IO.File.InternalWriteAllBytes(System.String, Byte[], Boolean)
  32. in =hZIvkKYvC8AvD5SmSTbBRGkiMC=.=0khkByiZegVnX73tRwMN4MZIKA=()
  33. in =Cq9R5viLPh1nmg0XRnIW5VmAi5=.=0AxA9nWw3Q1PZkwB4KdjptaGyBV=(Boolean)
  34. in System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
  35. in System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
  36. in System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
  37. in System.Threading.ThreadHelper.ThreadStart()

  38. Error: (07/02/2019 05:50:28 PM) (Source: Application Hang) (User: )
  39. Description: The program GTA5.exe version 1.0.1604.1 doesn't interact anymore with Windows and it has been closed. To see if there is additional information on the issue, verifiy the chronology of the issue in Security and maintenance in the control panel.

  40. ID process: 278

  41. Start time: 01d530ea22ded458

  42. End time: 4294967295

  43. Application location: E:\GAMES\Steam\steamapps\common\Grand Theft Auto V\GTA5.exe

  44. ID reporting: c4e61b51-2221-46d7-85b0-18207e39e993

  45. Complete name of the package that has generated the error:

  46. ID application related to the package that has generated the error:

  47. Type of interruption: GTA5.exe0

  48. Error: (07/02/2019 03:17:32 PM) (Source: Application Error) (User: )
  49. Description: Name of the application that has generated the error: RAGEPluginHook.exe, version: 0.66.1241.15481, timestamp: 0x5cfadf12
  50. Name of the module that has generated the error: KERNELBASE.dll, version: 10.0.17763.475, timestamp: 0x69a188f0
  51. Exception code: 0xe0434352
  52. Offset error 0x0000000000039129
  53. ID process that has generated the error: 0x35f8
  54. Start time of the application that has generated the error: 0xRAGEPluginHook.exe0
  55. Location of the application that has generated the error: RAGEPluginHook.exe1
  56. Location of the module that has generated the error: RAGEPluginHook.exe2
  57. ID reporting: RAGEPluginHook.exe3
  58. Complete name of the package that has generated the error : RAGEPluginHook.exe4
  59. ID application related to the package that has generated the error: RAGEPluginHook.exe5

  60. Error: (07/02/2019 03:17:32 PM) (Source: .NET Runtime) (User: )
  61. Description: Application: RAGEPluginHook.exe
  62. Version framework: v4.0.30319
  63. Description: il processo è stato terminato a causa di un'eccezione non gestita.
  64. Information on the exception: System.IO.DirectoryNotFoundException
  65. in System.IO.__Error.WinIOError(Int32, System.String)
  66. in System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean, Boolean)
  67. in System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess, System.IO.FileShare, Int32, System.IO.FileOptions, System.String, Boolean, Boolean, Boolean)
  68. in System.IO.File.InternalWriteAllBytes(System.String, Byte[], Boolean)
  69. in =hZIvkKYvC8AvD5SmSTbBRGkiMC=.=0khkByiZegVnX73tRwMN4MZIKA=()
  70. in =Cq9R5viLPh1nmg0XRnIW5VmAi5=.=0AxA9nWw3Q1PZkwB4KdjptaGyBV=(Boolean)
  71. in System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
  72. in System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
  73. in System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
  74. in System.Threading.ThreadHelper.ThreadStart()

  75. Error: (07/02/2019 03:36:27 AM) (Source: Application Error) (User: )
  76. Description: Name of the application that has generated the error : SystemSettings.exe, version: 10.0.17763.1, timestamp: 0x9d9d9332
  77. Name of the module that has generated the error : twinapi.appcore.dll, versione: 10.0.17763.292, timestamp: 0x270a22eb
  78. Exception code: 0xc000027b
  79. Offset error 0x00000000000bd588
  80. ID process that has generated the error : 0x20a8
  81. Start time of the application that has generated the error: 0xSystemSettings.exe0
  82. Location of the application that has generated the error: SystemSettings.exe1
  83. Location of the module that has generated the error: SystemSettings.exe2
  84. ID reporting: SystemSettings.exe3
  85. Complete name of the package that has generated the error : SystemSettings.exe4
  86. ID application related to the package that has generated the error: SystemSettings.exe5

  87. Error: (07/02/2019 03:34:23 AM) (Source: Application Error) (User: )
  88. Description: Name of the application that has generated the error: SystemSettings.exe, version: 10.0.17763.1, timestamp: 0x9d9d9332
  89. Name of the module that has generated the error: Windows.UI.Xaml.dll, version: 10.0.17763.529, timestamp: 0x11ef29c2
  90. Exception code: 0xc0000005
  91. Offset error 0x00000000008a940b
  92. ID process that has generated the error: 0x27c8
  93. Start time of the application that has generated the error: 0xSystemSettings.exe0
  94. Location of the application that has generated the error: SystemSettings.exe1
  95. Location of the module that has generated the error: SystemSettings.exe2
  96. ID reporting: SystemSettings.exe3
  97. Complete name of the package that has generated the error: SystemSettings.exe4
  98. ID application related to the package that has generated the error: SystemSettings.exe5

  99. Error: (07/02/2019 03:19:48 AM) (Source: Microsoft-Windows-AppModel-State) (User: DESKTOP-7PR63JH)
  100. Description: Microsoft.VCLibs.140.00_8wekyb3d8bbwe-2147024893

  101. Error: (07/02/2019 03:19:48 AM) (Source: Microsoft-Windows-AppModel-State) (User: DESKTOP-7PR63JH)
  102. Description: Microsoft.VCLibs.140.00.UWPDesktop_8wekyb3d8bbwe-2147024893

  103. Error: (07/02/2019 03:19:48 AM) (Source: Microsoft-Windows-AppModel-State) (User: DESKTOP-7PR63JH)
  104. Description: Microsoft.UI.Xaml.2.1_8wekyb3d8bbwe-2147024893


  105. System errors:
  106. =============
  107. Error: (07/03/2019 07:57:14 PM) (Source: DCOM) (User: DESKTOP-7PR63JH)
  108. Description: specific settings of the applicationLocalActivation{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}{15C20B67-12E7-4BB6-92BB-7AFF07997402}DESKTOP-7PR63JHRobinS-1-5-21-2387782771-3780955733-1496603611-1001LocalHost (through LRPC)Not availableNot available

  109. Error: (07/03/2019 05:02:25 PM) (Source: DCOM) (User: DESKTOP-7PR63JH)
  110. Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

  111. Error: (07/03/2019 05:02:25 PM) (Source: DCOM) (User: DESKTOP-7PR63JH)
  112. Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

  113. Error: (07/03/2019 05:00:01 PM) (Source: DCOM) (User: DESKTOP-7PR63JH)
  114. Description: specific settings of the applicationLocalActivation{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}{15C20B67-12E7-4BB6-92BB-7AFF07997402}DESKTOP-7PR63JHRobinS-1-5-21-2387782771-3780955733-1496603611-1001LocalHost (through LRPC)Not availableNot available

  115. Error: (07/03/2019 04:18:39 PM) (Source: DCOM) (User: DESKTOP-7PR63JH)
  116. Description: {9BA05972-F6A8-11CF-A442-00A0C90A8F39}

  117. Error: (07/03/2019 03:26:33 PM) (Source: DCOM) (User: DESKTOP-7PR63JH)
  118. Description: specific settings of the applicationLocalActivation{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}{15C20B67-12E7-4BB6-92BB-7AFF07997402}DESKTOP-7PR63JHRobinS-1-5-21-2387782771-3780955733-1496603611-1001LocalHost (through LRPC)Not availableNot available

  119. Error: (07/03/2019 01:31:57 PM) (Source: DCOM) (User: DESKTOP-7PR63JH)
  120. Description: specific settings of the applicationLocalActivation{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}{15C20B67-12E7-4BB6-92BB-7AFF07997402}DESKTOP-7PR63JHRobinS-1-5-21-2387782771-3780955733-1496603611-1001LocalHost (through LRPC)Not availableNot available

  121. Error: (07/03/2019 01:31:57 PM) (Source: DCOM) (User: DESKTOP-7PR63JH)
  122. Description: specific settings of the applicationLocalActivation{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}{15C20B67-12E7-4BB6-92BB-7AFF07997402}DESKTOP-7PR63JHRobinS-1-5-21-2387782771-3780955733-1496603611-1001LocalHost (through LRPC)Not availableNot available
  123. Error: (07/03/2019 01:31:57 PM) (Source: DCOM) (User: DESKTOP-7PR63JH)
    1. Description: specific settings of the applicationLocalActivation{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}{15C20B67-12E7-4BB6-92BB-7AFF07997402}DESKTOP-7PR63JHRobinS-1-5-21-2387782771-3780955733-1496603611-1001LocalHost (through LRPC)Not availableNot available

  124. Error: (07/03/2019 01:31:57 PM) (Source: DCOM) (User: DESKTOP-7PR63JH)
  125. Description: specific settings of the applicationLocalActivation{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}{15C20B67-12E7-4BB6-92BB-7AFF07997402}DESKTOP-7PR63JHRobinS-1-5-21-2387782771-3780955733-1496603611-1001LocalHost (through LRPC)Not availableNot available


  126. Microsoft Office Sessions:
  127. =========================

  128. CodeIntegrity Errors:
  129. ===================================
  130. Date: 2019-07-03 19:57:57.836
  131. Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

  132. Date: 2019-07-03 19:57:57.835
  133. Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

  134. Date: 2019-07-03 19:57:11.809
  135. Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements.

  136. Date: 2019-07-03 19:57:11.809
  137. Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements.

  138. Date: 2019-07-03 19:57:11.808
  139. Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements.

  140. Date: 2019-07-03 19:57:11.807
  141. Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements.

  142. Date: 2019-07-03 19:57:11.792
  143. Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements.

  144. Date: 2019-07-03 19:57:11.791
  145. Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements.

  146. Date: 2019-07-03 19:57:11.543
  147. Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements.

  148. Date: 2019-07-03 19:57:11.541
  149. Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Windows signing level requirements.
 
#23 ·
I am signing off for tonight but as you can see the system does not like
  • Error: (07/02/2019 07:24:00 PM) (Source: Application Error) (User: )
  • Description: Name of the application has generated an error: RAGEPluginHook.exe, version: 0.66.1241.15481, timestamp: 0x5cfadf12
  • Name of module that has generated the error: KERNELBASE.dll, versione: 10.0.17763.475, timestamp: 0x69a188f0
  • Exception code: 0xe0434352
  • Offset error 0x0000000000039129
  • ID process that has generated the error: 0x2bec
  • Start time of the application that has generated the error: 0xRAGEPluginHook.exe0
  • Location of the application that has generated the error: RAGEPluginHook.exe1
  • Location of the module that has generated the error: RAGEPluginHook.exe2
  • ID reporting: RAGEPluginHook.exe3
  • Complete name of the package that has generated the error: RAGEPluginHook.exe4
  • ID application related to the package that has generated the error: RAGEPluginHook.exe5
and neither does it like Bonjour which you will notice is reported as not meeting Microsoft Windows signing requirements

Bonjour
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
I suggest you uninstall all of Apple - Bonjour and iTunes

Re the Rage Plugin Hook - I am not a gamer and have no idea as to how you uninstall or disable the plug-in or simply not use it
https://www.lcpdfr.com/forums/topic/87908-gtav-new-update-rage-plugin-hook-not-supporting/

what I do see on the most cursory of searches is the many reports of GTA5 crashing with the rage plug in
 
#24 ·
Ragehook is a plugin used to play gta 5 with some mods (modifications made by third party users). I believe the Ragehook crashes are unrelated to the bsods because the recent 2 bsods happened when I was playing GTA 5 without Ragehook, like any standard game. The crashes of Ragehook are related to errors in the mods I have installed, but I correct them and then it works, so again i don't think Ragehook is related to the bsods.

I've uninstalled iTunes and Bonjour, if the bsods continue to happen then I believe it's time to reset the system.

Thanks
 
#25 ·
then I believe it's time to reset the system.
No need to do that until I see the dump file, it may well reveal the problem
 
#27 ·
So I take it you have had another crash
Windows
Minidumps
open the folder
right click the dump file
hold mouse on send to
choose compressed file on desktop
then attach using the upload a file button on your reply
 
#29 ·
Cheers
With luck it will have been Bonjour

If the dump when and if we get one cannot id the cause, then as I said do not go straight to reset, as we can do many other tests first
 
#30 ·
Wondered how it was doing, are you still crash free
 
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