hi can someone help me?
What happened first was I downloaded Microsoft Security Essentials then after 1 month, it disappeared. So I checked the Action Center it says that my Virus Protection, Spyware and unwanted software protection, and Windows update were off. I tried opening MSE, but it says that the shortcut is missing and i cant find it too. I uninstalled it from Programs and Features.
Next thing i did was trying to open my Windows Defender, it opens but i cant turn it on. It says "the specified service does not exist as an installed service. (Error code: 0x80070424)".
Next thing i did was try to change the settings of my Windows Update because it's like it has been turned off. I clicked Check for Updates but a notification pops up that "Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer."
I tried something though. I downloaded Avira Antivirus because i need something to protect my computer or atleast notify me if there's a threat. I let it scanned my computer and the result was i have three threats that could be quarantined. winscomrssrv.dll, startupchecklibrary.dll, and winlogui.exe all from System32 file. I did quarantine it after having some thoughts since it's from system32 and that is an important folder. Then I tried restarting it so I know if some things changed then it got slow on starting up or boot, it had a long black screen with only a cursor then notified me that those files are missing. and after that I panicked so the safest way i thought is to System Restore it. I did that and that version was before i install Avira Antivirus but uninstalled MSE.
I did try to install MSE again but it had an error so it cant continue
I also did Reimage Repair but the scanning results says the same of those three files being a threat and i didnt proceed to repair it since i dont have licensed keys and i was scared.
What should i do?? below are the specs
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5 CPU M 480 @ 2.67GHz, Intel64 Family 6 Model 37 Stepping 5
Processor Count: 4
RAM: 5876 Mb
Graphics Card: NVIDIA GeForce GT 420M, 1024 Mb
Hard Drives: C: 451 GB (313 GB Free);
Motherboard: Dell Inc., 00CKNG
Antivirus: Microsoft Security Essentials, Disabled
What happened first was I downloaded Microsoft Security Essentials then after 1 month, it disappeared. So I checked the Action Center it says that my Virus Protection, Spyware and unwanted software protection, and Windows update were off. I tried opening MSE, but it says that the shortcut is missing and i cant find it too. I uninstalled it from Programs and Features.
Next thing i did was trying to open my Windows Defender, it opens but i cant turn it on. It says "the specified service does not exist as an installed service. (Error code: 0x80070424)".
Next thing i did was try to change the settings of my Windows Update because it's like it has been turned off. I clicked Check for Updates but a notification pops up that "Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer."
I tried something though. I downloaded Avira Antivirus because i need something to protect my computer or atleast notify me if there's a threat. I let it scanned my computer and the result was i have three threats that could be quarantined. winscomrssrv.dll, startupchecklibrary.dll, and winlogui.exe all from System32 file. I did quarantine it after having some thoughts since it's from system32 and that is an important folder. Then I tried restarting it so I know if some things changed then it got slow on starting up or boot, it had a long black screen with only a cursor then notified me that those files are missing. and after that I panicked so the safest way i thought is to System Restore it. I did that and that version was before i install Avira Antivirus but uninstalled MSE.
I did try to install MSE again but it had an error so it cant continue
I also did Reimage Repair but the scanning results says the same of those three files being a threat and i didnt proceed to repair it since i dont have licensed keys and i was scared.
What should i do?? below are the specs
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5 CPU M 480 @ 2.67GHz, Intel64 Family 6 Model 37 Stepping 5
Processor Count: 4
RAM: 5876 Mb
Graphics Card: NVIDIA GeForce GT 420M, 1024 Mb
Hard Drives: C: 451 GB (313 GB Free);
Motherboard: Dell Inc., 00CKNG
Antivirus: Microsoft Security Essentials, Disabled