HELP!
I have a new HP PC (5 months) March 2019 Windows 10
I have two jobs working online teaching English
At exactly 10 minutes from the 'student' entering the virtual classroom their video freezes, they can see and hear me but I can't hear them I have seen a playback and from the student side, it appears that I disappear from the screen.
This is entirely two different companies with two different platforms
I refresh which brings the class back in seconds however the material I am using to teach goes back to page one. This happens EVERY 10 minutes.
It also happens with SKYPE
ACTIONS TAKEN:
Microsoft have looked at it three times through remote access they activated additional drives etc
Clean cache every day
Activated some of the HP functions available
Restore to a previous date
Restore to factory settings
Restart between classes
Had internet checked a local expert
First future (ONE of my schools) has run checks
Tried another browser (Microsoft edge)
Added 4 GB RAM now 8 GB
I have good speed 26 / 6 just now
I believe it is my computer, it's like there is an invisible time active that throws a switch every 10 minutes that is linked to live interaction. Happened with skype too!
I have a new HP PC (5 months) March 2019 Windows 10
I have two jobs working online teaching English
At exactly 10 minutes from the 'student' entering the virtual classroom their video freezes, they can see and hear me but I can't hear them I have seen a playback and from the student side, it appears that I disappear from the screen.
This is entirely two different companies with two different platforms
I refresh which brings the class back in seconds however the material I am using to teach goes back to page one. This happens EVERY 10 minutes.
It also happens with SKYPE
ACTIONS TAKEN:
Microsoft have looked at it three times through remote access they activated additional drives etc
Clean cache every day
Activated some of the HP functions available
Restore to a previous date
Restore to factory settings
Restart between classes
Had internet checked a local expert
First future (ONE of my schools) has run checks
Tried another browser (Microsoft edge)
Added 4 GB RAM now 8 GB
I have good speed 26 / 6 just now
I believe it is my computer, it's like there is an invisible time active that throws a switch every 10 minutes that is linked to live interaction. Happened with skype too!