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10 minute time out

418 views 1 reply 2 participants last post by  texasbullet 
#1 ·
HELP!

I have a new HP PC (5 months) March 2019 Windows 10

I have two jobs working online teaching English

At exactly 10 minutes from the 'student' entering the virtual classroom their video freezes, they can see and hear me but I can't hear them I have seen a playback and from the student side, it appears that I disappear from the screen.
This is entirely two different companies with two different platforms
I refresh which brings the class back in seconds however the material I am using to teach goes back to page one. This happens EVERY 10 minutes.
It also happens with SKYPE

ACTIONS TAKEN:

Microsoft have looked at it three times through remote access they activated additional drives etc
Clean cache every day
Activated some of the HP functions available
Restore to a previous date
Restore to factory settings
Restart between classes
Had internet checked a local expert
First future (ONE of my schools) has run checks
Tried another browser (Microsoft edge)
Added 4 GB RAM now 8 GB
I have good speed 26 / 6 just now
I believe it is my computer, it's like there is an invisible time active that throws a switch every 10 minutes that is linked to live interaction. Happened with skype too!
 
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